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Troubleshooting

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229 Chapter 14: Troubleshooting This chapter documents common problems that you may encounter as an Adobe® Contribute® CS3 user and provides potential solutions. This chapter contains the following sections: • "Problems installing Contribute" on page 229 • "Problems starting Contribute" on page 229 • "Problems creating a connection" on page 231 • "Problems editing a page" on page 233 • "Problems canceling pages" on page 235 • "Problems sending reviews by using e-mail" on page 235 • "Problems publishing a page" on page 235 • "Problems creating documents from templates" on page 236 • "Problems administering Contribute" on page 237 • "Using Contribute with dynamic pages" on page 240 • "Problems with configuring Contribute in RSS aggregators" on page 241 Problems installing Contribute Contribute is designed to function properly when it is installed on the Windows platform. The following common errors can cause problems when installing the Contribute software: • Entering an invalid serial number • Entering the serial number incorrectly • Installing Contribute on a system that has restricted user permissions If you encounter problems installing Contribute, verify that you are entering a valid and correct product activation serial number and that the system on which you are installing the software has proper network and disk access for your user account. Problems starting Contribute The following sections describe problems you might encounter when starting Contribute: • "Startup is slow or the application appears to freeze" on page 230 • "The Connection Failure dialog box appears when Contribute is connected to the network" on page 230 • "Contribute doesn't detect that it is disconnected from the network" on page 230 • "The Dial-up dialog box appears when Contribute is connected to the network" on page 230

Section	Page
Contents	3
Chapter 1: Welcome to Adobe® Contribute® CS3	7
Installation	7
Requirements	7
Install the software	7
Activate the software	7
Register	8
Read me	8
Adobe Help	8
Adobe Help resources	8
Using Help in the product	9
Choosing the right Help documents	10
Resources	10
Adobe Video Workshop	10
Contribute CS3 videos	11
Extras	11
Bridge Home	12
Adobe Design Center	12
Adobe Developer Center	13
Customer support	13
Downloads	13
Adobe Labs	13
User communities	13
What’s new?	14
Website development and maintenance overview	15
Chapter 2: Getting Started	17
The Contribute workflow	17
Connecting to a website or blog	18
Connecting to a website	18
Connecting to a blog	18
Using a website connection key	18
Entering a Contribute startup password	19
Starting Contribute without a network connection	19
Disabling your website or blog at startup	20
Integrating Contribute with Adobe Creative Suite 3 applications	21
Performing Adobe Contribute-related operations in Creative Suite 3 applications	21
Integrating Adobe Bridge CS3 with Adobe Contribute CS3	22
Inserting files from Adobe Bridge into Adobe Contribute	22
Opening files from Adobe Bridge in Adobe Contribute (Windows Only)	22
Publishing files from Adobe Bridge to Adobe Contribute (Windows only)	23
Chapter 3: Exploring the Contribute Workspace	25
The Contribute workspace	25
The Contribute browser and editor	26
The Contribute toolbars	26
The Contribute sidebar	27
Switching between browsing and editing	29
Browsing to web pages and blog entries	29
Opening web pages and blog entries without browsing	30
Viewing drafts and new pages or blog entries	31
Viewing home pages for your websites and blogs	31
Viewing recently published web pages and blog entries	31
Viewing blog entries	32
Viewing pages and files that you can’t browse to	32
Setting up access to commonly used pages	32
Viewing pages in your bookmarks list	33
Adding a page to your bookmarks	33
Deleting a page from your bookmarks	33
Setting Contribute preferences	34
Changing or disabling the Contribute startup password	35
Setting browser encoding	35
Using Contribute accessibility features	36
Using screen readers with Contribute	36
Using operating system accessibility features	36
Using the keyboard to navigate Contribute	36
Navigating the workspace	36
Navigating dialog boxes	37
Navigating tables	37
Authoring for accessibility	38
Chapter 4: Working with Pages and Blog Entries	39
About working with web pages and blog entries	39
Editing web pages and blog entries	40
Understanding the draft review process	41
Understanding the e-mail review process	41
About templates	42
Editing existing web pages and blog entries	43
Opening a page on your website for editing	43
Opening a blog entry for editing in Contribute	44
Opening a page for editing that is on your computer	44
Opening a web page or blog entry for editing from your browser	45
Supported browsers and operating systems	45
Key information on using Contribute in Windows and on the Macintosh	45
Using Contribute on the Macintosh	46
Editing a web page or blog entry in Contribute from your browser	46
Undoing mistakes	46
Saving drafts	46
Saving a draft while you work	46
Saving a draft	47
Getting web page drafts and files reviewed by others	47
Using the draft review process	47
Sending a web page draft for review	48
Sending a file for review from your computer	49
Tracking your web page drafts	50
Reviewing a web page draft	50
Making your web page draft available for review by e-mail	51
Accessing new Review Drafts	52
Working with web pages based on Dreamweaver templates	53
Editing a template-based web page	53
Working with templates for web pages and blogs	54
Setting template properties for a web page	54
Customizing Dreamweaver template files for blogs	55
Refreshing Templates	56
Using Contribute to work offline	56
Switching between working online and working offline	57
Working offline in the Contribute editor	57
Editing web page content in an external application	58
Adding Google search functionality to your web page	58
Editing web page source in an external application	59
Discarding a draft, new page, or new blog entry	60
Deleting a web page or blog entry	60
Deleting a web page	60
Deleting a blog entry	61
Refreshing the Entries list	61
Exporting a Web Page or Blog Entry (Windows only)	61
Printing a web page or blog entry	62
Chapter 5: Adding Pages, Blog Entries, and Documents	63
About converting documents to PDFs (Windows only)	64
Creating or copying a page on your website	64
Copying a page on your website	64
Creating a blank web page	65
Copying a starter web page	66
Editing a starter web page	67
Creating a web page based on a template	68
Creating a stand-alone web page	69
Creating a blog entry for your blog	69
Creating a blank blog entry	69
Creating a blog entry based on a quoted selection	70
Editing a blog entry	71
Setting date and time for a blog entry	71
Setting page properties for a web page	71
Adding keywords and a description for a web page	72
Setting preferences for blog entries	73
Entering metadata for a blog entry	73
Selecting the blog to post a blog entry to	74
Entering or changing a blog entry’s title	74
Adding tags to a blog entry	75
Assigning categories to a blog entry	75
Refreshing the list of available categories	76
Adding trackback URLs to a blog entry	76
Allowing comments for blog entries	77
Inserting MS Office documents as PDFs in Contribute pages (Windows only)	78
Adding Microsoft Word and Excel documents to a website	79
Adding Microsoft Word or Excel content to a page (Windows only)	79
Inserting a link to a Microsoft Word or Excel document	80
Converting documents to PDF and inserting them in drafts (Windows only)	81
Opening documents in Contribute from Microsoft Office applications (Windows only)	81
Opening documents in Contribute from Microsoft Word, Excel, and the Outlook e-mail reader	82
Adding Microsoft Word, Excel, or Outlook contents into a page from Microsoft Office (Windows only)	82
Inserting a link to a Microsoft Word or Excel document from Microsoft Office (Windows only)	84
Inserting a Microsoft Word or Excel document as a PDF from Microsoft Office (Windows only)	85
Setting templates while opening MS Office documents in Contribute (Windows only)	86
Inserting PDFs in Contribute pages	88
Resizing embedded PDF files inserted in web pages or blog entries	89
Inserting HTML code snippets into Contribute pages	89
Selecting the blog entry to edit	90
Chapter 6: Working with Text	91
About HTML and CSS styles in the Contribute Style menu	91
Adding text to a web page	92
Adding the current date to a page	92
Adding special characters to a page	93
Changing text appearance on the page	93
Changing text font and size	93
Editing the font list	94
Applying styles to text	95
Creating and managing styles	95
Changing text style on the page	96
Applying text color	97
Positioning text on the page	98
Adding paragraph spacing	98
Aligning text	98
Indenting text	98
Creating lists	99
Creating numbered lists	99
Creating bulleted lists	99
Creating definition lists	100
Creating sublists	100
Setting list properties	102
Checking spelling	103
Finding and replacing text	103
Chapter 7: Working with Images and Graphic Elements	105
About inserting images and buttons	105
About inserting images	106
About PayPal buttons	106
Adding an image to a page	107
Using the Insert menu or Image button to add images to a page	107
Dragging images to a page	108
Copying and pasting images	108
Inserting shared assets into a web page	109
Changing image properties	110
Changing an image’s position or orientation	111
Moving an image	111
Aligning an image	111
Editing an image in Contribute	112
Adjusting the brightness and contrast of an image	112
Sharpening an image	113
Cropping an image	113
Resizing an image	114
Rotating an image	115
Editing an image in an external application	115
Inserting Flash content into your web page	116
Setting Flash movie properties	116
Inserting a video on to your web page	117
Setting video properties	118
Changing a video’s position or orientation	118
Moving a video	119
Aligning a video	119
Adding enclosures to your blog	119
Adding enclosures from your computer	119
Adding enclosures from your website	120
Adding enclosures from the Internet	120
Adding enclosures from the Internet (Windows Media Player in Windows)	120
Adding enclosures from the Internet (QuickTime)	121
Deleting enclosures	121
Adding and deleting a horizontal rule	122
Changing the properties of a horizontal rule	122
Inserting PayPal e-commerce buttons	123
Inserting a single PayPal button	123
Inserting multiple PayPal buttons	124
Editing a PayPal button	124
Chapter 8: Working with Tables	125
About conflicts in table formatting	125
Inserting a table on a page	126
Selecting table elements	127
Selecting an entire table, row, or column	127
Selecting a cell, a block of cells, or nonadjacent cells	127
Resizing tables, rows, and columns	128
Aligning tables	129
Cutting, copying, and pasting cells	130
Cutting and copying table cells	130
Pasting table cells	131
Adding, deleting, and merging table rows and columns	131
Adding rows and columns	131
Deleting rows and columns	132
Merging and splitting cells	133
Modifying table appearance	133
Modifying table properties	134
Modifying row or column properties	134
Modifying cell properties	135
Using a preset table format	136
Sorting tabular data	137
Chapter 9: Working with Links	139
Creating text and image links	139
Linking to a draft or a recently published page on your website	139
Linking to a new page	140
Linking to a new blank blog entry	142
Linking to a page on your website or on another website	143
Linking to an e-mail address	144
Linking to a file on your computer	145
Linking to Adobe® Acrobat® Connect™ content, training, and meetings	146
Setting the advanced linking options	148
Editing the URL for a link	148
Setting a target for your page	149
Linking to a specific place in a page	150
Adding a section anchor	151
Linking to a section anchor	151
Editing section anchors	152
Editing links	153
Changing link text and destination	153
Removing a link	153
Changing link properties	154
Testing links	154
Chapter 10: Working with Pages with Frames	157
About frames	157
Understanding frames and framesets	158
About targeting a frame	158
Editing frame content	159
Saving and publishing a page with frames	160
Targeting frame content	160
Chapter 11: Publishing Your Web Pages and Blog Entries	163
About the Rollback feature for web pages	164
Previewing a page in your default browser	164
Publishing a page to your website	164
Publishing updates to an existing page	165
Publishing a new page to your website	165
Publishing an existing page as a new page	167
Publishing a file from your computer to your website	168
Replacing a file on your website	170
Rolling back to a previous version of a page	172
Publishing a document from Microsoft Office to your website (Windows only)	173
Posting content to a blog	175
Posting content to a blog from a browser	175
Posting content to a blog from Microsoft Office applications (Windows only)	176
Posting content to a blog from RSS aggregators	178
Using Contribute with RSS Aggregators	178
Configuring Contribute in FeedDemon (Windows)	179
Posting to a blog from FeedDemon	180
Configuring Contribute in NetNewsWire (Macintosh)	181
Posting to a blog from NetNewsWire	181
Publishing a blog entry to your blog	181
Publishing updates to an existing blog entry	182
Publishing an existing blog entry as a new entry	182
Publishing a new blank blog entry	183
Chapter 12: Creating and Managing Website and Blog Server Connections	185
About creating and sending website connections	185
Web server index pages	186
Alternative website addresses	186
Connection keys	187
Preparing to connect to a website or blog	188
Creating a website connection	189
Creating a blog server connection	190
Reconnecting to a blog server	192
Creating a connection to a .Mac account	193
Selecting a .Mac website folder to connect to	193
Enabling and Disabling CPS for a website	194
Enabling CPS to work with your website	194
Disabling CPS for a website	195
Disabling the User Directory service for a website	196
Becoming an administrator of an existing Contribute website	196
Configuring Contribute administration settings	198
Changing the website administrator	199
Changing the administrator’s password	199
Enabling and disabling rollbacks	200
Specifying new page preferences	201
Adding index page filenames	201
Removing index page filenames	203
Specifying alternative website addresses	203
Specifying a guard page	204
Enabling compatibility with older versions of Contribute	205
Enabling or Disabling PDF Embedding	205
Sending connection keys for websites	206
Sending connections for CPS managed sites	207
Adding users to websites that CPS manages	208
Removing users from sites that CPS manages	209
Configuring dependent files for blogs	209
Managing website and blog server connections	210
Editing website and blog server connections	211
Renaming a website or blog server connection	212
Removing website and blog server connections	213
Disabling website and blog connections	214
Removing unpublished drafts in a disabled website or blog	214
Enabling a website or blog server connection	214
Connecting to websites and blog servers at startup	215
Chapter 13: Managing Users and Roles	217
Understanding roles	217
About role settings	217
Creating Contribute roles	218
Editing a role’s settings	220
Setting general role settings	223
Setting folder and file access settings	224
Setting folder access settings	224
Setting file-deletion settings	225
Setting page-editing and paragraph settings	226
Setting the option for inserting HTML Code Snippets	227
Setting style and font settings	227
Limiting available CSS styles	228
Settings for new web pages	229
Setting options for new images	230
Setting options for file placement	231
Setting options for shared assets	232
Managing drafts sent for review	234
Chapter 14: Troubleshooting	235
Problems installing Contribute	235
Problems starting Contribute	235
Startup is slow or the application appears to freeze	236
The Connection Failure dialog box appears when Contribute is connected to the network	236
Contribute doesn’t detect that it is disconnected from the network	236
The Dial-up dialog box appears when Contribute is connected to the network	236
Contribute reports that the user is not in a valid role	237
Problems creating a connection	237
Can’t view the My Connections dialog box	237
Can’t move to the next screen in the Connection Wizard	237
Connection Wizard can’t locate the remote folder	237
LAN connection can’t locate the remote folder	238
FTP dialog box fails to accept your user name and password	238
Problems editing a page	239
Edit Page button is not visible	239
Edit button is disabled	239
Clicking the Edit button displays an error message	240
Clicking Edit Page displays a different page	240
Problems canceling pages	241
Problems sending reviews by using e-mail	241
Problems publishing a page	241
Problems creating documents from templates	242
Page templates for websites and blogs don’t appear in Contribute	242
A new page has broken images or other missing elements	242
Problems administering Contribute	243
The Administer Websites menu is deactivated	243
You forgot the administrator role password	243
Contribute freezes when sending a connection key	244
A web page is inadvertently deleted	244
Users don’t see enough rollback copies of pages	244
Improving application performance by disabling websites	245
You need to remove a single user from a role	245
You need to override a file checkout	245
Using Contribute with dynamic pages	246
Preventing users from editing dynamic pages	246
Editing static content in dynamic pages	247
Problems with configuring Contribute in RSS aggregators	247
Contribute doesn’t appear in the blog publishing tools list in FeedDemon	248
Chapter 15: Windows Keyboard Shortcuts	249
File menu	249
Edit menu	249
View menu	250
Insert menu	250
Format menu	250
Table menu	251
Working with blog entries	251
Working in templates	252
Editing text	252
Working in tables	252
Working with images	253
Getting help	253
Chapter 16: Macintosh Keyboard Shortcuts	255
File menu	255
Edit menu	255
View menu	256
Insert menu	256
Format menu	256
Table menu	257
Help menu	257
Working in templates	257
Editing text	258
Working in tables	258
Working with images	259
Index	261
Symbols	261
.Mac accounts	261
creating connection 187	261
A	261
about 58	261
converting documents to PDF 58	261
accessibility	261
about 32	261
high contrast 30	261
images 100	261
keyboard shortcuts, Macintosh 249	261
keyboard shortcuts, Windows 243	261
keyboard-only navigation 30	261
of Help 3	261
screen readers 30	261
accessing 46	261
new review draft 46	261
activation of software 1	261
Add Bookmark dialog box 27	261
add to cart	261
adding PayPal button 100	261
adding	261
add to cart PayPal button 100	261
buy now PayPal button 100	261
donation PayPal button 100	261
keywords and descriptions to web pages 66	261
subscription PayPal button 100	261
view cart PayPal button 100	261
Administer Website dialog box	261
deactivated, troubleshooting 237	261
options 192	261
administrators	261
assigning role 191	261
changing 193	261
defined 9	261
documentation for 4	261
draft review process, managing 228	261
overriding file checkouts 239	261
password, changing 193	261
passwords, resetting 237	261
roles 211	261
settings 192	261
website connections, setting up 12	261
Adobe Acrobat Connect content, linking to 140	261
Adobe Bridge CS3	261
inserting files in Adobe Contribute CS3 16	261
integrating with Adobe Contribute CS3 16	261
opening files in Adobe Contribute CS3 16	261
publishing files to Adobe Contribute CS3 17	261
Adobe Bridge Home 6	261
Adobe Contribute CS3	261
inserting files from Adobe Bridge CS3 16	261
integrating with Adobe Bridge CS3 16	261
opening files from Adobe Bridge CS3 16	261
publishing files from Adobe Bridge CS3 17	261
Adobe Contribute Publishing Server. See CPS.	261
Adobe CS3 applications	261
running startup scripts to integrate Adobe Contribute 15	261
Adobe Design Center 6	261
Adobe Help 2	261
Adobe Video Workshop 4	261
alignment	261
images 105	261
keyboard shortcuts 252	261
keyboard shortcuts for Macintosh 250	261
keyboard shortcuts, Macintosh 252	261
keyboard shortcuts, Windows 244, 246	261
tables 123	261
text 92	261
videos 113	261
Allow Comments 71	261
alternative text	261
accessibility requirements 32	261
images, adding to 100	261
alternative web addresses	261
types of 180	261
applications	261
images, editing 109	261
web page content, editing in 53	261
ASP pages 241	261
audio, blog files 113, 203	261
AVI files 111	261
B	261
background color	261
high setting 30	261
web page properties 65	261