Adobe 38040286 User Guide - Page 237

Problems creating a connection

Page 237 highlights

ADOBE CONTRIBUTE CS3 231 User Guide The Internet Options dialog box appears. 3 Click the Connections tab. 4 Select either Never dial a connection or Dial whenever a network connection is not present under Dial-up settings. 5 Click Apply. 6 Click OK. Contribute reports that the user is not in a valid role If the user's role is deleted or changed by the administrator, or if the user created the connection, he or she can start the Connection Wizard (Windows) or Connection Assistant (Macintosh) to create a connection, and then select a valid role. If the user imported a changed connection key, the administrator can send the user a new connection key containing a valid role to import. For more information, see "Sending connection keys for websites" on page 200. Problems creating a connection The following sections describe problems you may encounter when creating a connection with Contribute: • "Can't view the My Connections dialog box" on page 231 • "Can't move to the next screen in the Connection Wizard" on page 231 • "Connection Wizard can't locate the remote folder" on page 231 • "LAN connection can't locate the remote folder" on page 232 • "FTP dialog box fails to accept your user name and password" on page 232 Can't view the My Connections dialog box If you cannot view the My Connections dialog box, or edit your connections, Contribute may be in offline mode. Click the Work Online button to connect to your server. Can't move to the next screen in the Connection Wizard If you cannot navigate to the next screen of the Connection Wizard (Windows) or Connection Assistant (Macintosh), you may have entered the connection information incorrectly. Verify that you have entered the correct website address, server name, user name, password, and network path. If these items are correct, verify that the website is online using your computer's web browser. Connection Wizard can't locate the remote folder When you enter FTP or SFTP connection information into Contribute, the Connection Wizard verifies that the FTP folder is the same folder that contains your website's files. If these folder paths don't match, Contribute cannot write to the page displayed by your browser. For this reason, your FTP folder must have proper read/write access. On UNIX® servers, such as Apache, public-read bit is set for files and public-execute bit is set for web directories.

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ADOBE CONTRIBUTE CS3
User Guide
231
The Internet Options dialog box appears.
3
Click the Connections tab.
4
Select either Never dial a connection or Dial whenever a network connection is not present under Dial-up
settings.
5
Click Apply.
6
Click OK.
Contribute reports that the user is not in a valid role
If the user’s role is deleted or changed by the administrator, or if the user created the connection, he or she can start
the Connection Wizard (Windows) or Connection Assistant (Macintosh) to create a connection, and then select a
valid role. If the user imported a changed connection key, the administrator can send the user a new connection key
containing a valid role to import.
For more information, see “Sending connection keys for websites” on page 200.
Problems creating a connection
The following sections describe problems you may encounter when creating a connection with Contribute:
“Can’t view the My Connections dialog box” on page 231
“Can’t move to the next screen in the Connection Wizard” on page 231
“Connection Wizard can’t locate the remote folder” on page 231
“LAN connection can’t locate the remote folder” on page 232
“FTP dialog box fails to accept your user name and password” on page 232
Can’t view the My Connections dialog box
If you cannot view the My Connections dialog box, or edit your connections, Contribute may be in offline mode.
Click the Work Online button to connect to your server.
Can’t move to the next screen in the Connection Wizard
If you cannot navigate to the next screen of the Connection Wizard (Windows) or Connection Assistant
(Macintosh), you may have entered the connection information incorrectly. Verify that you have entered the correct
website address, server name, user name, password, and network path. If these items are correct, verify that the
website is online using your computer’s web browser.
Connection Wizard can’t locate the remote folder
When you enter FTP or SFTP connection information into Contribute, the Connection Wizard verifies that the FTP
folder is the same folder that contains your website’s files. If these folder paths don’t match, Contribute cannot write
to the page displayed by your browser. For this reason, your FTP folder must have proper read/write access.
On UNIX® servers, such as Apache, public-read bit is set for files and public-execute bit is set for web directories.