Alpine INE-W970HD Owners Manual - Page 93

In Case of Difficulty If you encounter a problem, please turn the power off, then on again. If the unit is still not functioning normally, please review the items in the following checklist. This guide will help you isolate the problem if the unit is at fault. Otherwise, make sure the rest of your system is properly connected, or then consult your authorized Alpine dealer. Basic No function or display. • Vehicle's ignition is off. -- If connected according to the instructions, the unit will not operate with the vehicle's ignition off. • Improper power lead connections. -- Check power lead connections. • Blown fuse. -- Check the fuse on the battery lead of the unit; replace with the proper value if necessary. • Internal micro-computer malfunctioned due to interference noise, etc. -- Press the RESET switch with a ballpoint pen or other pointed article. No sound or unnatural sound. • Incorrect setting of volume/balance/fader controls. -- Readjust the controls. • Connections are not properly or securely made. -- Check the connections and firmly connect. Screen not displayed. • Brightness/Contrast control is set at the minimum position. --Adjust the Brightness/Contrast control. • Temperature in the vehicle is too low. -- Increase the vehicle's interior temperature to operation temperature range. • Connections to the Auxiliary Device are not securely made. -- Check the connections and firmly connect. • The Parking Brake Lead is not connected. • The Parking Brake is not engaged. -- Connect the Parking Brake Lead, then engage the Parking Brake. Movement of displayed picture is abnormal. • Temperature in the vehicle is too high. --Allow the vehicle's interior temperature to cool. The optional remote control is inoperative. • The remote control sensor setting of "Using Remote Control" (page 82) is not set to this unit ("AVN") --Set for "AVN" Radio Unable to receive stations. • No antenna, or open connection in the antenna cable. -- Make sure the antenna is properly connected; replace the antenna or cable if necessary. Unable to tune stations in the seek mode. • You are in a weak signal area. -- Make sure the tuner is in DX mode. • If the area you are in is a primary signal area, the antenna may not be grounded and connected properly. -- Check your antenna connections; make sure the antenna is properly grounded at its mounting location. • The antenna may not be the proper length. -- Make sure the antenna is fully extended; if broken, replace the antenna with a new one. Broadcast is noisy. • The antenna is not the proper length. -- Extend the antenna fully; replace it if it is broken. • The antenna is poorly grounded. -- Make sure the antenna is grounded properly at its mounting location. • The station signal is weak and noisy. -- If above solution does not work, tune in another station. USB Audio Unit does not operate. • Condensation. -- Wait a while (about 1 hour) for the condensation to dry. Picture is unclear or noisy. • Vehicle's battery power is weak. -- Check the battery power and wiring. (The unit may malfunction if the battery power is under 11 volts with a load applied.) Rear Seat Entertainment System DVD sound is not being output from the rear monitor headphones. • The external audio processor and DVD Player (DVE-5300) are optically connected. --Set the Audio Out of the DVD Player to "LPCM." Disc Disc playback sound is wavering. • Moisture condensation in the disc module. --Allow enough time for the condensation to evaporate (about 1 hour). Disc insertion not possible. • A disc is already in this unit. --Eject the disc and remove it. • The disc is being improperly inserted. --Insert the disc correctly. (See page 89) Unable to fast-forward or fast-reverse the disc. • The disc has been damaged. --Eject the disc and discard it; using a damaged disc in your unit can cause damage to the mechanism. 93-EN