Bissell Pet Hair Eraser Upright Vacuum 1650 User Guide - Page 16

Troubleshooting WARNING To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks. Problem Possible causes Brush roll switch is turned off Vacuum is locked in upright position Brush roll doesn't rotate Vacuuming on Premium Soft Carpet Brush roll safety feature triggered (blue changes to red light illuminating around height adjustment knob) Brush roll has lodged debris or other entanglements, keeping the brush from rotating Remedies Make sure Brush roll switch is on Recline vacuum and switch on the Brush roll Turn Height Adjustment Knob to the "high carpet" setting. Turn vacuum off and back on Unplug, check for debris, and remove the debris Unplug, check for debris, and remove the debris Vacuum Suction Knob is in "hose/ Turn knob aligning arrow with "Floor tool suction" mode Suction" Filters are dirty There is a clog in the vacuum Remove and rinse pre-motor filters. Allow enough time for them to dry properly before reinserting. Remove and dust off post-motor filter Remove debris and any other entanglements that may be restricting the brush rolls rotation Vacuum won't pick up dirt Dirt Container is not seated correctly There is a crack or hole in the Main Hose Press the Tank Release to release the Dirt Container and reseat properly If there is a crack or hole, order a new Main Hose from the BISSELL website Main Hose is not connected There is a clog in the hose or wand Hair wrapped around brush roll Dirt is escaping from the vacuum Dirt Container is full Filters are missing Hose won't pick up dirt Vacuum Suction Knob is in "Floor Suction" mode Locate the Main Hose and reconnect by pushing the hose connection to secure the latch Check inside of hose for clogs by disconnecting from handle. Disassemble wand and check for clogs Run vacuum back and forth on clean carpet several times to release wrapped hair Empty the Dirt Container Check to see if all of the Pre-Motor and Post-Motor filters are in place Turn knob aligning arrow with "hose/ tool suction" 16 www.BISSELL.com