Blackberry Pearl 8100 Getting Started Guide - Page 37

Troubleshooting - manual

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Troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. I cannot associate my device with an email address Try performing the following actions: • On the email setup web site, verify that you have typed all the email address information correctly. Use the multi-tap input method to type your password. • Log in to the email setup web site and add an email address to your BlackBerry® device using a browser on your computer. To log in to the email setup web site, type the email setup web site address provided by your wireless service provider in a browser on your computer. If you have already created a login 35

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Troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
•
Verify that your SIM card is inserted in your BlackBerry® device correctly.
•
Verify that you have turned on the connection to the wireless network.
•
Verify that you are connected to your wireless service provider's network. If
you switched wireless networks manually, your device remains connected to
that wireless network until you select your wireless service provider's network
again.
I cannot associate my device with an email address
Try performing the following actions:
•
On the email setup web site, verify that you have typed all the email address
information correctly. Use the multi-tap input method to type your password.
•
Log in to the email setup web site and add an email address to your BlackBerry®
device using a browser on your computer. To log in to the email setup web
site, type the email setup web site address provided by your wireless service
provider in a browser on your computer. If you have already created a login
35