Bose Wave PCinteractive Owner's guide - Page 54

Reference Troubleshooting If you need additional help in solving problems, contact: Bose Customer Service, 1-800-851-2673 You can also request technical support using the Wave/PC™ system application. Click the Setup button and click on the Internet tab. Click the Tech Support button and follow the instructions. Table 1: General Troubleshooting Problem What to do Wave/PC system unit does not function • Make sure the power cord connector is inserted securely into the Wave/PC unit, matching the flat side of the connector to the flat side of the jack. • Make sure the power cord is fully plugged into an operating AC wall outlet. Remote control is inconsistent or does • Check battery and its polarity (+ and -). not work • Replace the battery, if necessary (See "Replacing the batteries" on page 53.). • Operate the remote control closer to the radio. • Check for interference from room lighting or sunlight, or dust or dirt on the lens. Try the radio in a different location. AM/FM stations play OK, but no audio • Check the interface cable connection between your computer and the for CDs, Web Radio, or Music Files. No computer tones. Wave/PC system unit. • Close all other programs that use the serial port. A yellow question mark appears over the Wave/PC system monitor icon in the Task Bar. • Close the Wave/PC monitor and launch the Wave/PC application again. • Click the Setup button and click on the General tab. Click the Search for Wave/PC button. • Save all your work and restart your computer. If problem still persists, con- tact Bose Customer Service. No audio from my computer and the Wave/PC monitor icon in the Task Bar appears normal. • Check the audio connection to the sound card of your computer. • Check the volume calibration. Click the Setup button and click on the Gen- eral tab. Click the Calibrate Volume Control button. • If you are using a portable computer, or any computer with a dial-type vol- ume control, make sure the volume level is set to maximum. Other music sources are heard when listening to AM/FM radio. Switch to another source and then return to AM/FM radio. A Wave/PC system command may have been ignored while the computer was busy with other activities. No audio after launching application. The volume control of the computer is reset every time the application is launched. The computer audio is much louder/ softer than AM/FM radio audio. Re-calibrate the Wave/PC system volume: 1. Click the Setup button and click on the General tab. 2. Click the Calibrate Volume Control button. 3. Wait for the process to complete 4. Click the OK button. The display on the Wave/PC™ unit sometimes flashes "no PC" or "PC. Wait. The computer may be busy performing other tasks. This problem should disappear after the computer returns to normal operation. If not, contact Customer Service. The time displayed on Wave/PC unit is incorrect. Adjust the time of the clock in your computer. By default, the Wave/PC application synchronizes the Wave/PC system clock to the clock in your computer. If you want to set the Wave/PC system clock independently, click the Setup button and click the General tab. Disable the clock synchronization option. 54 April 12, 2001 PDF259774_00