Canon 1234B002 Digital Photo Professional Instruction Manual Windows (EOS 30D) - Page 49

Troubleshooting This chapter provides troubleshooting, the instructions on uninstalling Digital Photo Professional, and shortcut key list to allow you to use Digital Photo Professional easily. Troubleshooting If you could not complete the installation correctly, Digital Photo Professional does not work, or you could not display images with Digital Photo Professional, consult the items described below. Could not complete installation correctly. O Are you using Windows XP under a setting other than [Computer administrator] privileges or using Windows 2000 under a setting other than [Administrator] privileges? J You cannot install software if a user setting other than [Computer administrator] privileges or [Administrator] privileges is selected. Select the [Computer administrator] privileges user setting in Windows XP or the [Administrator] privileges user setting in Windows 2000. For detailed information on selecting the user setting, refer to your computer's instruction manual. Digital Photo Professional does not work. O Does your computer meet the system requirements for Digital Photo Professional? J Check the system requirements (p.0-1). O Is there enough RAM (memory)? J Check the system requirements (p.0-1). O Is the screen resolution less than [1024 by 768 pixels]? J Specify [1024 by 768 pixels] or more for the screen resolution (p.0-1). O Is the color quality less than [Medium (16 bit)]? J Specify [Medium (16 bit)] or more for the color quality (p.0-1). O Are multiple applications running? J Exit any applications other than Digital Photo Professional. Even if your computer has the RAM capacity (memory) described in system requirements (p.0-1), if other application is running at the same time as Digital Photo Professional, you may not have sufficient RAM (memory). Could not display images with Digital Photo Professional. O Did you try to display images other than the image types that are supported by Digital Photo Professional? J Check the supported images (p.0-1). O Click on the item to display its page. Troubleshooting ...5-1 Uninstalling the Software 5-1 Shortcut Key List...5-2 Index ...5-4 Uninstalling the Software O Log in under [Computer administrator]/[Administrator] privileges when uninstalling the software. O Exit any applications before uninstalling the software. O To prevent computer malfunctions, always restart your computer after you have uninstalled the software. Re-installing the software without first restarting your computer is particularly likely to result in computer malfunctions. 1 Select the [Start] button ` [All Programs] ([Programs] in Windows 2000) ` [Canon Utilities] ` [Digital Photo Professional] ` [Digital Photo Professional Uninstall]. 2 Proceed with the uninstallation as directed by the on-screen messages. ¿ The software is uninstalled. Cover/Table of Contents Introduction 1 Displaying Thumbnail Images and Performing Basic Edits in the Main Window 2 Performing Detailed Edits in the Edit Window 3 Performing Detailed Edits in the Edit Image Window 4 Checking an Image in the Quick Check Window Troubleshooting Shortcut Key List Index 5-1