Canon CanoScan FB 1200S User Manual - Page 60

Troubleshooting A P P E N D I C E S Please refer to the following information if you encounter a problem using Plug-in Module CS-S. For further details, refer to the troubleshooting sections of the Product Guide electronic manual or the Troubleshooting item on the CD-ROM provided with your scanner. If your problem lies outside the solutions provided below, consult the retail outlet from which you purchased the software or the closest Canon Customer Support Help Desk. Hint • Before you call for assistance, read the Getting Started Guide or Product Guide. • When you contact one of the help desks, you will be asked what kind of computer is connected with the scanner. Before you call, make sure you have prepared the information required on the system information page in the Getting Started Guide. Problem: Plug-in Module CS-S does not appear on the Import menus for Photoshop®. ®Solution: Plug-in Module CS-S is not correctly installed on your hard disk drive. Refer to Installing Plug-in Module CS-S (p. 13) and reinstall the software. Problem: The image will not appear even if the Preview button is clicked on the Plug-in Module CS-S control panel. ®Solution 1: If more than one SCSI device is in use, check to ensure that each device has been assigned a unique SCSI ID and none are duplicated. If duplication has occurred, assign a unique SCSI ID to the scanner. ®Solution 2: Make sure the original is set on the document glass correctly. ®Solution 3: Ensure that the SCSI terminator setting is correct. For details about the terminator setting, refer to the Product Guide electronic manual provided on the CD-ROM. ®Solution 4: The brightness settings for Plug-in Module CS-S may be set too high. Try lowering the brightness settings. For details about setting the tone curve, see Adjusting the Image with Tone Curve Settings (p. 44). 60 60