Canon PowerShot SX500 IS User Guide - Page 196
Troubleshooting, Power, Display on a TV, Shooting - problems
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Troubleshooting If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk. Power Nothing happens when the power button is pressed. • Confirm that the battery is charged (=19). • Confirm that the battery is inserted facing the correct way (=20). • Confirm that the memory card/battery cover is fully closed (=21). • Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the battery a few times. The battery is depleted quickly. • Battery performance decreases at low temperatures. Try warming the battery a little by putting it in your pocket, for example, with the terminal cover on. • If these measures do not help and the battery is still depleted soon after charging, it has reached the end of its life. Purchase a new battery. The lens is not retracted. • Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (=21). The battery is swollen. • Battery swelling is normal and does not pose any safety concerns. However, if battery swelling prevents the battery from fitting in the camera, contact a Canon Customer Support Help Desk. Display on a TV Camera images look distorted or not displayed on a TV (=176). Shooting Cannot shoot. • In Playback mode (=25), press the shutter button halfway (=43). Strange display on the screen under low light (=45). Strange display on the screen when shooting. Note that the following display problems are not recorded in still images but are recorded in movies. • The screen may darken under bright light. • The screen may flicker under fluorescent or LED lighting. • Purplish banding may appear on the screen if you compose a shot that includes a bright light source. 196