Cisco CP-7961G Administration Guide - Page 155
Status Messages Screen, Message, Description, Possible Explanation and Action
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors. To display the Status Messages screen, follow these steps: Procedure Step 1 Step 2 Step 3 Press the Settings button. Select Status. Select Status Messages. To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Table 7-2 Status Messages on the Cisco Unified IP Phone Message BootP server used CFG file not found CFG TFTP Size Error Checksum Error Description Possible Explanation and Action The phone obtained its IP address from a None. This message is informational only. BootP server rather than a DHCP server. The name-based and default configuration file was not found on the TFTP Server. The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database. If the phone has not been added to the Cisco Unified Communications Manager database, the TFTP server generates a CFG File Not Found response. • Phone is not registered with Cisco Unified Communications Manager. You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto-register. See Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 for details. • If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server. • If you are using static IP addresses, check configuration of the TFTP server. See Network Configuration Menu, page 4-5 for details on assigning a TFTP server. The configuration file is too large for file Power cycle the phone. system on the phone. Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-3