Cisco CP-7961G Administration Guide - Page 157
Message, Description, Possible Explanation and Action, Erasing CTL and ITL files
View all Cisco CP-7961G manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 157 highlights
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Duplicate IP Another device is using the IP address assigned to the phone. • If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See Network Configuration Menu, page 4-5 section for details. • If you are using DHCP, check the DHCP server configuration. Erasing CTL and ITL files Erasing CTL or ITL files. None. This message is informational only. For more information about the CTL or ITL files, refer to Cisco Unified Communications Manager Security Guide. Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed. From Cisco Unified Operating System Administration, check that the following files are located within subdirectories in the TFTP File Management: • Located in subdirectory with same name as network locale: - tones.xml • Located in subdirectory with same name as user locale: - glyphs.xml - dictionary.xml - kate.xml Failed The phone attempted an 802.1X transaction but authentication failed. Authentication typically fails because of one of the following: • No shared secret is configured in the phone or authentication server • The shared secret configured in the phone and the authentication server do not match • Phone has not been configured in the authentication server File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. • The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. Then add the phone back to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. • There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-5