Compaq 12XL300 Models XL300, XL300A, and XL300B - Maintenance & Service Gu - Page 73

Contacting Compaq Support, Shipping Preparation

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Presario 1200XL Series Model XL300, XL300A, and XL300B Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: • Product name • Product serial number • Purchase date • Conditions in which the problem occurred • Any error messages that have occurred • Hardware configuration • Type of printer connected • Hardware/software installed • Printed results of Computer Checkup (TEST) • Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible. Shipping Preparation To ship the Notebook, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not exposed to electrical or magnetic fields while stored or in transit. 2. Turn off the Notebook and external devices. 3. Disconnect the external devices from their power sources, then from the Notebook. Important: Ensure that there is no diskette in the diskette drive and that there are no PC cards in the PC slots. 4. Close the display and all exterior doors of the Notebook. 5. Pack the Notebook in sufficient packing material to protect it. Use the original packing box or similar packaging. 36 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES

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36 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1200XL S
ERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
•
Product name
•
Product serial number
•
Purchase date
•
Conditions in which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed results of Computer Checkup (TEST)
•
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible.
Shipping Preparation
To ship the Notebook, complete the following steps:
1.
Back up the critical hard drive files. Ensure that backup tapes/diskettes are not
exposed to electrical or magnetic fields while stored or in transit.
2.
Turn off the Notebook and external devices.
3.
Disconnect the external devices from their power sources, then from the Notebook.
Important:
Ensure that there is no diskette in the diskette drive and that there are no
PC cards in the PC slots.
4.
Close the display and all exterior doors of the Notebook.
5.
Pack the Notebook in sufficient packing material to protect it. Use the original packing
box or similar packaging.