Compaq Armada m700 Compaq Armada M700 Series of Personal Computers Maintenance - Page 48

Table 2-10, Solving Compact Disc and DVD-ROM Problems, Table 2-11, Solving Diskette Drive/SuperDisk

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Table 2-10 Solving Compact Disc and DVD-ROM Problems Problem Possible Cause Solution Drive cannot read a disc Disc is not properly seated Open the loading tray, insert the disc, in the drive. then close the tray. Disc is loaded in the loading Open the loading tray, turn over the tray upside down. disc (label facing up), then close the tray. Disc has a scratch on its surface. Insert a different disc. CD-ROM drive or DVDROM drive is not detected by the computer. Drive is not connected properly. If you are running a version of Windows that was pre-installed by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not pre-installed by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to a diskette. Diskette is not formatted. Format the diskette: If you are using Windows 95 or Windows 98: 1. From the Windows desktop, select My Computer. 2. Select 3.5-in. Floppy (A). 3. Select File, then Format. 4. Fill in the appropriate information, then select Start. If you are using Windows NT 4.0, format the diskette by entering format a: at the system prompt. Diskette is write-protected. Use another diskette that is not writeprotected or disable the write-protect feature. Writing to the wrong drive. Check the drive letter in your path statement. Not enough space is left on Save the information to another the diskette. diskette. Drive is disabled. Enable the proper drive through Device Manager. Disable diskette write ability Run Computer Setup. Select the is turned on. Storage icon. Make sure Disable diskette write ability is not checked. System cannot start up from diskette or SuperDisk LS-120 drive. A bootable diskette is not in the drive. Diskette bootability is disabled in Computer Setup. Verify that a diskette with the necessary system files is in the drive. Enable diskette bootability in Computer Setup, Security menu. Troubleshooting 2-17

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Troubleshooting
2-17
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem
Possible Cause
Solution
Drive cannot read a disc
Disc is not properly seated
in the drive.
Open the loading tray, insert the disc,
then close the tray.
Disc is loaded in the loading
tray upside down.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive or DVD-
ROM drive is not detected
by the computer.
Drive is not connected
properly.
If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed
by Compaq, turn off the computer.
Then remove the drive from the
MultiBay and reinsert it.
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Possible Cause
Solution
Drive cannot write to a
diskette.
Diskette is not formatted.
Format the diskette:
If you are using Windows 95 or
Windows 98:
1.
From the Windows desktop, select
My Computer.
2.
Select 3.5-in. Floppy (A).
3.
Select File, then Format.
4.
Fill in the appropriate information,
then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a:
at the system prompt.
Diskette is write-protected.
Use another diskette that is not write-
protected or disable the write-protect
feature.
Writing to the wrong drive.
Check the drive letter in your path
statement.
Not enough space is left on
the diskette.
Save the information to another
diskette.
Drive is disabled.
Enable the proper drive through
Device Manager.
Disable diskette write ability
is turned on.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not checked.
System cannot start up
from diskette or SuperDisk
LS-120 drive.
A bootable diskette is not in
the drive.
Diskette bootability is
disabled in Computer Setup.
Verify that a diskette with the
necessary system files is in the drive.
Enable diskette bootability in Computer
Setup, Security menu.