Compaq Armada m700 Compaq Armada M700 Series of Personal Computers Maintenance - Page 51

Problem Modem loses connection. Modem not responding Modem does not dial correctly. Characters are garbled/transfer rates are slow. Table 2-15 Solving Modem Problems Possible Cause Solution The cable connection from Check to make sure the telephone the phone line to the modem cable is properly connected. is loose. Call Waiting has not been disabled. Disable Call Waiting: 1. Select Start ! Setting ! Control Panel ! select Modems. 2. From the General tab of the Modems Properties page, select Dialing Properties. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting. There is noise or excessive Try connecting at a later time. traffic on the phone line. Modem is not set up correctly in system BIOS. Telephone number is not entered correctly in the modem's dialing software. There is noise in the telephone line. Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled. I Make sure the telephone number you dialed is correct if you are using the dialing directory or the terminal mode. I Dial 1 if using dialing long distance. I The other line could be busy or not answering. I Make sure call waiting is disabled. I The modem may not recognize an international dial tone. Try the ATX3DT command and the telephone number. I Check your telephone and modem cable connections. If they are a little loose, they can cause noise on the line. I Check with your local telephone company for a phone line filter. Continued 2-20 Troubleshooting