vi
Table of Contents
chapter 2
T
ROUBLESHOOTING
2.1
Preliminary Steps
.........................................................................................................................
2-2
2.2
Clearing Passwords
......................................................................................................................
2-3
2.3
Power-On Self-Test (POST)
........................................................................................................
2-3
2.4
POST Error Messages
.................................................................................................................
2-4
2.5
Compaq Utilities
..........................................................................................................................
2-7
Selecting Computer Setup or Compaq Diagnostics for Windows
.................................................
2-7
Using Compaq Diagnostics for Windows
....................................................................................
2-11
Factory Default Settings
...............................................................................................................
2-11
2.6
Troubleshooting Without Diagnostics
.......................................................................................
2-13
Before Replacing Parts
.................................................................................................................
2-13
Obtaining Update Information with Info Messenger
...................................................................
2-13
Checklist for Solving Problems
....................................................................................................
2-14
chapter 3
I
LLUSTRATED
P
ARTS
C
ATALOG
3.1
Serial Number Location
...............................................................................................................
3-1
3.2
Computer System Major Components
........................................................................................
3-2
3.3
Plastics Kit Components
..............................................................................................................
3-8
3.4
Cable Kit Components
...............................................................................................................
3-10
3.5
Mass Storage Devices
................................................................................................................
3-11
3.6
Miscellaneous
............................................................................................................................
3-12
chapter 4
R
EMOVAL AND
R
EPLACEMENT
P
RELIMINARIES
4.1
Tools Required
............................................................................................................................
4-1
4.2
Service Considerations
................................................................................................................
4-1
Plastic Parts
....................................................................................................................................
4-1
Cables and Connectors
...................................................................................................................
4-2
4.3
Preventing Damage to Removable Drives
..................................................................................
4-2
4.4
Preventing Electrostatic Damage
................................................................................................
4-3
Packaging and Transporting Precautions
.......................................................................................
4-3
Workstation Precautions
.................................................................................................................
4-4
Grounding Equipment and Methods
..............................................................................................
4-5
Electrostatic Voltage Levels and Protective Materials
..................................................................
4-6
chapter 5
R
EMOVAL AND
R
EPLACEMENT
P
ROCEDURES
5.1
Serial Number
..............................................................................................................................
5-1
5.2
Disassembly Sequence Chart
.......................................................................................................
5-2
5.3
Disconnecting the Computer
.......................................................................................................
5-3
5.4
Computer Feet
.............................................................................................................................
5-4
5.5
Preparing the Computer for Disassembly
....................................................................................
5-5