Compaq nc6000 Getting Started - Enhanced for Accessibility - Page 21

Contacting Technical Support

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Additional Information, Help, and Updates Contacting Technical Support If you cannot solve a problem using the online Help or the documentation provided with your notebook, you can call technical support. To obtain a list of worldwide customer support telephone numbers, use any of the following methods: ■ In Windows 2000, Start > Settings > Control Panel > System icon > Support Information button. ■ In Windows XP, select Start > Control Panel > Performance and Maintenance icon > System icon. ■ Refer to the Worldwide Telephone Numbers booklet included with the notebook to contact an HP Customer Care Center or visit the HP Web site at http://www.hp.com. To provide the fastest possible resolution of your problem, have the notebook and the following information available when you call: ■ Notebook serial number and model description, which are provided on labels affixed to the bottom of the notebook. ■ Purchase date on your invoice. ■ Conditions under which the problem occurred. ■ Error messages that have displayed. ■ Manufacturer and model of any optional printer connected. ■ Operating system version number and registration number. View these numbers in the System Properties window of your operating system. ■ The version of the system ROM installed on the notebook. Startup Guide 2-5

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Additional Information, Help, and Updates
Startup Guide
2–5
Contacting Technical Support
If you cannot solve a problem using the online Help or the
documentation provided with your notebook, you can call
technical support.
To obtain a list of worldwide customer support telephone
numbers, use any of the following methods:
■
In Windows 2000,
Start > Settings > Control Panel > System
icon > Support Information button.
■
In Windows XP,
select Start > Control Panel > Performance
and Maintenance icon > System icon.
■
Refer to the
Worldwide Telephone Numbers
booklet included
with the notebook to contact an HP Customer Care Center or
visit the HP Web site at
.
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■
Notebook serial number and model description, which are
provided on labels affixed to the bottom of the notebook.
■
Purchase date on your invoice.
■
Conditions under which the problem occurred.
■
Error messages that have displayed.
■
Manufacturer and model of any optional printer connected.
■
Operating system version number and registration number.
View these numbers in the System Properties window of your
operating system.
■
The version of the system ROM installed on the notebook.