Dell Alienware 27 Gaming AW2721D Alienware AW2721D Monitor Users Guide
Dell Alienware 27 Gaming AW2721D Manual
View all Dell Alienware 27 Gaming AW2721D manuals
Add to My Manuals
Save this manual to your list of manuals |
Dell Alienware 27 Gaming AW2721D manual content summary:
- Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 1
Alienware AW2721D Monitor User's Guide Model: AW2721D Regulatory model: AW2721Db - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 2
information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Top view 11 Back view 11 Rear and bottom view 13 Monitor specifications 16 Resolution specifications 17 Supported video modes 18 Preset display modes - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 4
settings of your system . . . 58 Using AlienFX application 59 Prerequisites 59 Installing AWCC through Windows update 59 Installing AWCC from the Dell Support website 59 Navigating the AlienFX window 60 Creating a theme 62 Setting lighting effects 63 Troubleshooting 66 Self-test 66 4| - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 5
Built-in diagnostics 67 Common problems 68 Product specific problems 71 Universal Serial Bus (USB) specific problems 72 Appendix 73 FCC notices (U.S. only) and other regulatory information 73 Contact Dell 73 EU product database for energy label and product information sheet 73 |5 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 6
Safety instructions CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical of time. • To avoid electric shock, do not attempt to remove any cover or touch the inside of the monitor. 6 | Safety instructions - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 7
About your monitor Package contents Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features or media may not - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 8
to DisplayPort cable (1.8 meters) Mini-DisplayPort to DisplayPort cable (1.8 meters) USB 3.2 Gen1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.8 meters) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Alienware Welcome Card 8 | About your monitor - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 9
• 68.47 cm (27 inch) viewable area (measured diagonally). Resolution: Up to 2560 x 1440 through DisplayPort and HDMI, with full-screen support or lower resolutions, supporting a high refresh rate of 240 Hz. • NVIDIA® G-SYNC® ULTIMATE monitor with a rapid response time of 1 ms gray to gray in Extreme - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 10
users experiment with the different modes to find the setting that is right for them. Identifying parts and controls Front view Label Description Use 1 Cable-management slot (on the To organize the cables neatly. front side of the stand) 2 Power On/Off button (with LED To turn the monitor on or - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 11
Top view Label Description 1 Ambient light sensor Back view Use Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Ambient Light Sensor. Back view without monitor stand Back view with monitor stand About your monitor | 11 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 12
Tag label Refer to this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. 4 Cable-management clips (2) To organize - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 13
Rear and bottom view Rear and bottom view without monitor stand Label 1 2 3 4 Description Use Power connector Connect the power cable (shipped with your monitor). HDMI port (HDMI 1) Connect your computer with the HDMI cable. HDMI port (HDMI 2) Connect your computer with the HDMI cable. - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 14
5 Downlights When the monitor set up is complete, tap the touch sensor at the bottom of the display to turn the downlights on or off. NOTE: The factory setting is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting. NOTE: When the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 15
computer to Type-B upstream port enable the USB ports on your monitor. Line-out port Connect your speakers. NOTE: This port does not support headphones. *To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is not recommended to connect any - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 16
Monitor specifications Model Screen type Panel technology Aspect ratio Viewable image Diagonal Width (active area) Height (active area) Total area Pixel pitch Pixel per inch (PPI) Viewing angle Vertical Horizontal Luminance output Contrast ratio Faceplate coating Backlight Response time Color depth - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 17
Gen1) hub (with 1 USB 3.2 Gen1 (5 Gbps) upstream port) • 4 x USB 5Gbps (USB 3.2 Gen1) downstream port (including 1 port which supports power-charging) Connectivity • 1 x DisplayPort version 1.4 (rear) • 2 x HDMI port version 2.0 (rear) • 1 x USB 3.2 Gen1 (5 Gbps) upstream port (rear) • 4 x USB - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 18
Supported video modes Model AW2721D Video display capabilities (HDMI 480p, 576p, 720p, 1080p, QHD & DisplayPort playback) Preset display modes HDMI display modes Display mode VESA, 640 x - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 19
243.25 410.5 497.75 597.69 862.75 1056.75 Sync polarity (Horizontal/ Vertical NOTE: This monitor supports NVIDIA® G-SYNC® ULTIMATE. For information about the graphic cards that support NVIDIA® G-SYNC® ULTIMATE feature, see www.geforce.com. NOTE: In order to get the full NVIDIA® G-SYNC® ULTIMATE - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 20
Electrical specifications Model Video input signals AC input voltage/ frequency/current Inrush current Power consumption AW2721D HDMI 2.0/DisplayPort 1.4, 600 mV for each differential line, 100 Ω input impedance per differential pair 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.8 A (typical) • - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 21
Physical characteristics Model AW2721D Signal cable type • Digital: HDMI, 19 pins (cable is not included) • Digital: DisplayPort, 20 pins • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 22
Environmental characteristics Model AW2721D Compliant standards Arsenic-free glass and mercury-free for the panel only Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F) • Shipping: -20°C to 60°C (-4°F to 140°F) Humidity Operating 10 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 23
Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 24
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 25
Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen1) compatible. Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Power - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 26
+ 7 GND 8 SSTX- 9 SSTX+ USB ports • 1 x upstream - rear • 2 x downstream - rear • 2 x downstream - bottom Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen1) functionality - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 27
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 28
• Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair's height or use a footrest if necessary to maintain a proper - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 29
Handling and moving your display To ensure the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 30
in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 31
that were included with the stand. CAUTION: The following steps are important to protect your curved screen. Do follow the instructions below to finish up the installation. 1. Remove the stand riser and stand base from the packaging cushion. 2. Align and place the stand riser on the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 32
5. Open the protective cover on the monitor to access the VESA slot on the monitor. CAUTION: When connecting the stand assembly to the display, do not place the stand riser directly on the display back panel. Doing so may damage the pogo pins on the stand due to misalignment. 6. Carefully insert the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 33
8. Connect the power cable to the monitor. 9. Route the required cables, such as USB 3.2 Gen1 (5 Gbps) upstream cable, USB 3.2 Gen1 (5 Gbps) downstream cables, HDMI cables, and DisplayPort cable through the cable-management slot on the stand. NOTE: The USB 3.2 Gen1 (5 Gbps) cables and HDMI cables - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 34
CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so. 11. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. CAUTION: Hold the stand riser firmly - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 35
cablemanagement slot on the stand riser. Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for the purpose of illustration only. Appearance - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 36
installation is complete. If it does not display an image, see Common problems. Removing the monitor stand NOTE: To prevent scratches on the display when monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 37
5. Disconnect the cables from the monitor and slide them out through the cable-management slot on the stand riser. 6. Press and hold the stand release button. 7. Lift the stand up and away from the monitor. Setting up the monitor | 37 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 38
VESA wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 39
Operating the monitor Power on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make OSD adjustments. 1. Press the joystick button to launch the OSD main menu. 2. Move the joystick up/down/left/right to - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 40
• For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item. Using the rear-panel controls Use the control buttons on the rear of the monitor to access the OSD menu and shortcut keys. The following - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 41
settings of some OSD functions. NOTE: The Smart HDR state is enabled automatically when your display detects HDR content. It cannot be enabled manually. Using the On-Screen Display (OSD) menu Accessing the menu system Icon Menu and submenus Description Game Use this menu to personalize your - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 42
Preset Modes Allows you to choose from the list of preset color modes. • Standard*: Loads the monitor's default color settings. This is the default preset mode. (* means DisplayHDR-compliant) • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. • MOBA/RTS: Loads color settings - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 43
a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color modes. Game Enhance - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 44
Response Time Allows you to set the Response Time to Fast, Super Fast or Extreme. Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. Variable Backlight Reset Game - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 45
Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Contrast Brightness adjusts the luminance of the backlight. Move the joystick right to increase the brightness level or move the joystick left to decrease the brightness level (min. 0 / max. 100). Adjust - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 46
Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. DP HDMI 1 HDMI 2 Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection. Select the HDMI 1 or HDMI 2 input - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 47
AlienFX Lighting Use this menu to adjust the LED light settings for the Power button, Alienware logo, downlights on the bottom of the monitor, and the light stripe on the stand. Before making any adjustments, select any or all of these 4 zones from the submenus. The illustration below indicates - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 48
All Zones To specify an LED lighting color for the selected area, Zone 1: Back Zone 2: Stand select On and move the joystick to highlight the Custom Color option. Zone 3: Downlights Zone 4: Power Button Then you can make a selection from the list of 20 available colors by moving the joystick up - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 49
Custom The following table depicts the color number and the RGB codes used for the 20 LED colors. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 R G B 0 0 0 63 0 255 100 0 240 255 0 255 239 12 175 255 0 89 255 0 0 255 45 0 255 75 0 255 120 0 204 255 0 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 50
Spectrum When you select On, the AlienFX lights of 4 zones glow and change colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet. Reset AlienFX Resets all settings under the AlienFX Lighting menu to Lighting the factory defaults. Audio Volume Reset - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 51
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Transparency Timer Reset Menu Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 52
settings. Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag of your monitor. The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 53
Eco Mode When the computer goes into standby mode, the Eco Mode enables the monitor to go into Standby mode as well. The default setting is On. Selecting Off may prevent the monitor from going into Standby mode. NOTE: Pressing any button (including the joystick button) on the rear panel of the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 54
Reset is selected, the following message appears: See Troubleshooting for more information. Setting the maximum resolution To set If you have a Dell desktop or a laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 55
attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. Tilt and swivel extensions With the stand attached to the monitor, you can tilt and swivel the monitor for - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 56
Rotating the display Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise 56 | Operating the monitor - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 57
computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: In the Portrait mode, you may experience performance degradation when - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 58
then set the preferred rotation. NOTE: If you do not see the rotation option or it is not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. 58 | Operating the monitor - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 59
.com/support/drivers, and download the latest version of the following items: • Alienware Command Center Application • Alienware Gaming Monitor Control Center Driver 2. Navigate to the folder in which you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 60
Navigating the AlienFX window With the Alienware Command Center, AlienFX allows you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX. The following table describes the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 61
When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor The following table describes the functions and features on the screen: No. Functions Descriptions H LIGHTING panel Use the controls in this - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 62
K Live preview L Thumbnails The lighting zones are with numbered callouts. You may select a single zone by clicking the number on the image. When you make lighting adjustments, the preview of the monitor displays the new effects simultaneously. Displays the thumbnails of the Alienware monitors - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 63
Setting lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options. NOTE: The options displayed may vary depending on the lighting zone(s) you specified. The following table provides an overview of different options: - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 64
Pulse Color Descriptions The effect makes the light flash with a short pause. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 65
Spectrum Breathing Static Default Blue Descriptions The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 66
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether appears during normal operation, if the video cable is disconnected or damaged. 66 | Troubleshooting - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 67
and the monitor. After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer. Built-in diagnostics Your monitor has a built-in monitor is functioning properly. Check the video card and computer. Troubleshooting | 67 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 68
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/ Power LED off No to factory settings. • Check environmental factors. • Relocate the monitor and test in another room. 68 | Troubleshooting - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 69
information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/pixelguidelines. Brightness Problems Picture too dim • Reset the monitor to factory settings. or Visible signs of • Do not perform any troubleshooting steps. smoke or sparks • Contact Dell immediately - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 70
monitor to factory settings. Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Perform monitor self-test feature check. Ensure that the video Mac Energy Saver setting. Alternatively, use a dynamically changing screensaver. 70 | Troubleshooting - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 71
Product specific problems Specific symptoms What you experience Screen image is too small Image is • centered on screen, but does not fill entire the built-in diagnostics. Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your notebook/desktop. Troubleshooting | 71 - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 72
Universal Serial Bus (USB) specific problems Specific symptoms USB interface is not working SuperSpeed USB 5 Gbps (USB 3.2 Gen1) interface is slow Wireless USB peripherals stop -extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 72 | Troubleshooting - Dell Alienware 27 Gaming AW2721D | Alienware AW2721D Monitor Users Guide - Page 73
hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in
Alienware AW2721D Monitor
User’s Guide
Model: AW2721D
Regulatory model: AW2721Db