Dell Alienware 27 Gaming AW2721D Alienware AW2721D Monitor Users Guide - Page 71

Product specific problems, the DP/HDMI

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Product specific problems Specific symptoms What you experience Screen image is too small Image is • centered on screen, but does not fill entire viewing area Cannot adjust the OSD does not • monitor with the appear on the buttons on the rear screen panel No Input Signal No picture, the • when user controls LED light is are pressed white • • The picture does not fill the entire screen The picture • cannot fill the height or width of the screen • The displayed Display will • pictures appear freeze, has incorrectly when black screen or the DP/HDMI display cable is connected abnormal through a USB- C screen adapter or dock to your notebook/ desktop Possible solutions Reset the monitor to factory settings. Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor. Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player. Due to different video formats (aspect ratio), the monitor may display in full screen. Run the built-in diagnostics. Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your notebook/desktop. Troubleshooting | 71

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Troubleshooting
|
71
Product specific problems
Specific symptoms
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but
does not fill
entire viewing
area
•
Reset the monitor to factory settings.
Cannot adjust the
monitor with the
buttons on the rear
panel
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the power
cord, plug it back, and then turn on the
monitor.
No Input Signal
when user controls
are pressed
No picture, the
LED light is
white
•
Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
•
Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
•
Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats (aspect
ratio), the monitor may display in full
screen.
•
Run the built-in diagnostics.
The displayed
pictures appear
incorrectly when
the DP/HDMI
cable is connected
through a USB- C
adapter or dock to
your notebook/
desktop
Display will
freeze, has
black screen or
display
abnormal
screen
•
Do not use a USB-C adapter or dock.
Connect the DP/HDMI cable directly
to your notebook/desktop.