Dell Alienware m18 R2 Owners Manual - Page 6

Clearing CMOS settings

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118

Clearing BIOS (System Setup) and System passwords

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118

Chapter 10: Troubleshooting

................................................................................................................

119

Handling swollen rechargeable Li-ion batteries

.............................................................................................................

119

Locate the Service Tag or Express Service Code of your Dell computer

..................................................................

119

Dell SupportAssist Pre-boot System Performance Check diagnostics

..........................................................................

120

Running the SupportAssist Pre-Boot System Performance Check

...........................................................................

120

Built-in self-test (BIST)

.....................................................................................................................................................

120

M-BIST

.........................................................................................................................................................................

120

LCD Power rail test (L-BIST)

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121

LCD Built-in Self-Test (BIST)

......................................................................................................................................

121

System-diagnostic lights

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122

Recovering the operating system

.....................................................................................................................................

123

Backup media and recovery options

................................................................................................................................

123

Wi-Fi power cycle

............................................................................................................................................................

123

Drain residual flea power (perform hard reset)

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123

Chapter 11: Getting help and contacting Alienware

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125

6

Section	Page
Alienware m18 R2 Owner's Manual	1
Contents	3
Views of Alienware m18 R2	7
Display	7
Right	8
Left	8
Top	9
Back	9
Bottom	10
Service Tag	11
Set up your Alienware m18 R2	12
Specifications of Alienware m18 R2	13
Dimensions and weight	13
Processor	13
Chipset	14
Operating system	14
Memory	14
External ports	15
Internal slots	16
Ethernet	16
Wireless module	16
Audio	17
Storage	17
Redundant Array of Independent Disks (RAID)	18
Media-card reader	18
Keyboard	18
Keyboard shortcuts	19
Camera	20
Touchpad	21
Power adapter	21
Battery	22
Display	23
Sensor	24
GPU—Integrated	24
GPU—Discrete	24
External display support	25
Hardware security	25
Operating and storage environment	25
Dell support policy	25
Alienware Command Center	26
Working inside your computer	27
Safety instructions	27
Before working inside your computer	27
Safety precautions	28
Electrostatic discharge—ESD protection	28
ESD field service kit	29
Transporting sensitive components	30
After working inside your computer	30
Recommended tools	30
Screw list	30
Major components of Alienware m18 R2	32
Removing and installing Customer Replaceable Units (CRUs)	35
Base cover	35
Removing the base cover	35
Installing the base cover	37
Memory	39
Removing the memory module	39
Installing the memory module	41
Solid-state drive	42
Removing the M.2 2280 solid-state drive in slot one and slot two	42
Installing the M.2 2280 solid-state drive in slot one and slot two	43
Removing the M.2 2230 solid-state drive in slot three and slot four	44
Installing the M.2 2230 solid-state drive in slot three and slot four	44
Procedure to move the screw mount in SSD slot one and two	45
Wireless card	46
Removing the wireless card	46
Installing the wireless card	47
Small fan	48
Removing the small fan	48
Installing the small fan	49
Speakers	50
Removing the speakers	50
Installing the speakers	51
Rear I/O cover	52
Removing the rear I/O cover	52
Installing the rear I/O cover	53
Removing and installing Field Replaceable Units (FRUs)	55
Battery	55
Rechargeable Li-ion battery precautions	55
Removing the battery	55
Installing the battery	56
Keyboard-controller board	57
Removing the keyboard-controller board	57
Installing the keyboard-controller board	58
USB Type-C board	59
Removing the USB Type-C board	59
Installing the USB Type-C board	60
Touchpad	61
Removing the touchpad	61
Installing the touchpad	63
Top heat-sink	64
Removing the top heat-sink	64
Installing the top heat-sink	65
Power-adapter port	66
Removing the power-adapter port	66
Installing the power-adapter port	67
Display assembly	69
Removing the display assembly	69
Installing the display assembly	71
System board	74
System board overview	74
Removing the system board	75
Installing the system board	78
Heat-sink assembly	82
Removing the heat-sink assembly	82
Installing the heat-sink assembly	83
Power button	85
Removing the power button	85
Installing the power button	86
Antennas	88
Removing the antennas	88
Installing the antennas	89
I/O board	91
Removing the I/O board	91
Installing the I/O board	92
Audio board	94
Removing the audio board	94
Installing the audio board	95
Palm-rest and keyboard assembly	96
Removing the palm-rest and keyboard assembly	96
Installing the palm-rest and keyboard assembly	97
Software	99
Operating system	99
Drivers and downloads	99
BIOS Setup	100
Entering BIOS setup program	100
Navigation keys	100
F12 One Time Boot menu	100
System setup options	101
Updating the BIOS	115
Updating the BIOS in Windows	115
Updating the BIOS using the USB drive in Windows	115
Updating the BIOS from the F12 One Time Boot menu	116
System and setup password	116
Assigning a System Setup password	117
Deleting or changing an existing system setup password	117
Clearing CMOS settings	118
Clearing BIOS (System Setup) and System passwords	118
Troubleshooting	119
Handling swollen rechargeable Li-ion batteries	119
Locate the Service Tag or Express Service Code of your Dell computer	119
Dell SupportAssist Pre-boot System Performance Check diagnostics	120
Running the SupportAssist Pre-Boot System Performance Check	120
Built-in self-test (BIST)	120
M-BIST	120
LCD Power rail test (L-BIST)	121
LCD Built-in Self-Test (BIST)	121
System-diagnostic lights	122
Recovering the operating system	123
Backup media and recovery options	123
Wi-Fi power cycle	123
Drain residual flea power (perform hard reset)	123

Dell Alienware m18 R2 Owners Manual - Page 6

Troubleshooting, Getting help and contacting Alienware

Page 6 highlights