Dell Dock with Stand DS1000 Dock With Monitor Stand DS1000 User Guide - Page 22

6 Troubleshooting the Dell Dock with Monitor Stand DS1000 Symptoms and solutions NOTE: The Dell Dock with Monitor Stand DS1000 only works with DisplayPort over USB-C or Thunderbolt protocols and is not compatible with all USB-C ports. Table 3. Symptoms and solutions Symptoms No video on the monitors attached to the HDMI, DP cable, or the VGA port on the docking station. Suggested solutions • Ensure that the computer is connected with the docking station to disconnect and reconnect to the docking station. • Ensure that the: - Video cable attached to the panel is tightly secured to the video port in the docking station - Monitor's display output setting is set to the correct output. • This may be due to the monitor(s) supporting higher resolutions than docking station is able to support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60 Hz for both the monitors. • If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor. • If your monitor is connected to a docking station, then the video output on your computer may be disabled. Consult your computer's user manual or contact your computer manufacturer for assistance on enabling this feature. The video on the attached monitor is distorted or flickering. • Make sure the video cable attached to the monitor is tightly secured to the video port in the docking station. • When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on to reset. 22