Dell Precision M20 Dell€Precision€Mobile€Worksta
Dell Precision M20 Manual
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- Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 1
M20 User's Guide Finding Information About Your Computer Using Microsoft® Windows® XP Dell™ QuickSet Features Using the Keyboard and Touch Pad Using the Display Using the Module Bay Using CDs, DVDs, and Other Multimedia Using a Battery Power Management Connecting to a Wireless Local Area Network - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 2
Page About Your Computer Dell Precision™ Mobile Workstation M20 User's Guide Front View Left View Right View Back View Bottom View Front View 1 display 7 speakers (2) 2 power button 8 track stick/touch pad buttons 3 device status lights 9 track stick 4 keyboard 10 volume control buttons - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 3
is turned off). ¡ Flashing orange: The battery charge is low. ¡ Solid orange: The battery charge is critically low. keyboard - The keyboard includes a numeric keypad as well as the Windows logo key. For information on supported keyboard shortcuts, see "Using the Keyboard and Touch Pad." touch pad - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 4
the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. PC Card slot - Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 5
For information on transferring data, see Windows Help, the Help and Support Center, or the documentation that came with your infrared-compatible device. audio connectors Attach headphones or speakers to the connector. Attach a microphone to the connector. hard drive - Stores software and data - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 6
as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable. S-video TV-out connector Connects your computer to a TV. For more information, see "Connecting Your Computer to a TV or Audio Device." modem connector - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 7
, such as a printer. video connector Connects an external monitor. For more information, see "Using the Display." serial connector Connects serial devices, such as a mouse or handheld device. AC adapter connector - Attach an AC adapter to the computer. The AC adapter converts AC power to the DC - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 8
battery 8 hard drive memory module cover - Covers the compartment that contains the memory module(s). See "Adding and Replacing Parts." battery-bay latch release - Releases the battery. See "Using a Battery" for instructions. battery normal and does not indicate a problem with the fans or the - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 9
Appendix Dell Precision™ Mobile Workstation M20 User's Guide Macrovision Product and used in accordance with the manufacturer's instruction manual, may cause interference with radio communications. regulations: l Model number: PP11L Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 10
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Alert Standard Format (ASF) Dell Precision™ Mobile Workstation M20 User's Guide Alert Standard Format (ASF) -absent alerting technologies. Your computer supports the following ASF alerts and remote Violation Event Cleared Failure to Boot to BIOS System Password Violation Entity Presence Description - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 12
Dell Precision™ Mobile Workstation M20 User's Guide Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery Performance CAUTION: Before you begin any of the procedures in this section, follow the safety instructions - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 13
Windows® Power Meter The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, double-click the about the Power Meter tab, see "Power replacing the battery. See "Specifications" for more information about the battery operating time. Low-Battery Warning NOTICE: - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 14
temperature. Then connect the computer to an electrical outlet to continue charging the battery. For more information about resolving problems with a battery, see "Power Problems." Removing a Battery CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 15
any of the procedures in this section, follow the safety instructions in the Product Information Guide. You can install devices such as a floppy drive, CD drive, CD-RW drive, DVD drive, CD-RW/DVD drive, DVD+RW, second battery, or second hard drive in the module bay. About the Device Security Screw - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 16
Is Running NOTICE: If the device security screw is installed, you must turn off the computer before removing the screw. 1. Before ejecting the device: ® ® l In Microsoft Windows XP, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 17
3. Pull the device out of the module bay. 4. Push the new device into the bay until it clicks. The operating system automatically recognizes the device. 5. Click Close (in Windows 2000). 6. If necessary, enter your password to unlock your computer. Back to Contents Page - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 18
to Contents Page Using CDs, DVDs, and Other Multimedia Dell Precision™ Mobile Workstation M20 User's Guide Playing a CD or DVD Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 19
If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. Microsoft® Windows® XP 1. Click the Start button and click Control Panel. 2. Under Pick a category, click Appearance and Themes. 3. Under - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 20
your computer to work with the TV. See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" to ensure that the computer recognizes and works properly with the TV. S-Video and Standard Audio 1 standard S-video cable 2 standard audio cable 1. Turn off the computer and the TV and/or - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 21
® Windows® XP to ensure that the computer recognizes and works properly with the TV. Setting Up the Cyberlink Headphones NOTE: The Cyberlink (CL) headphone feature is available only if your computer has a DVD drive. If your computer has a DVD drive, you can enable digital audio for DVD playback - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 22
again to return to the main menu screen. Enabling the Display Settings for a TV in Microsoft® Windows® XP Your computer has a discrete video controller (ATI Mobility Radeon X300). Use the keyboard shortcut to enable your display settings: l Press once to enable the TV setting only - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 23
Your Computer Dell Precision™ Mobile Workstation M20 User's Guide Computer, Keyboard, and Display Floppy Drive (Optional) CDs and DVDs CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Display - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 24
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Back to Contents Page Dell Diagnostics Dell Precision™ Mobile Workstation M20 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 26
error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3. If you - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 27
Dell Precision™ Mobile Workstation M20 User's Guide Adjusting Brightness Switching the Video Image Setting Display Resolution Dual Independent Display Mode Large Desktop Display Mode Swapping Primary and Secondary Displays Adjusting Brightness When the Dell™ computer is running on battery power - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 28
XP 1. Connect the external monitor, TV, or projector to the computer or docking device. 2. Open the Control Panel and double-click the Display icon. 3. In the Display Properties window, click the Settings tab. NOTE: If you choose a resolution or color palette that is higher than the display supports - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 29
NOTE: The Windows XP operating system does not support large desktop display . 9. Press the right-arrow or the down-arrow button on your keyboard to specify a horizontal or vertical display setup, and click Apply. Swapping came with your video adapter for additional information. Back to Contents Page - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 30
Dell Precision™ Mobile Workstation M20 User's Guide Drivers Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® XP System Restore Reinstalling Microsoft® Windows® XP Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 31
files associated with that driver. Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in system setup before continuing with the driver installation. 1. After extracting the driver files to your hard drive as described in - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 32
location to which you previously extracted the driver files. 9. When the name of the appropriate driver appears, click Next. 10. Click Windows XP To resolve incompatibilities using the Hardware Troubleshooter: 1. Click the Start button and click Help and Support. 2. Type hardware troubleshooter - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 33
Dell™ computer to the Windows Classic view. Creating a Restore Point 1. Click the Start button and click Help and Support. 2. Click System Restore. 3. Follow the instructions Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 34
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 35
and follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 36
l Terms and Conditions (U.S. only) l Safety instructions l Regulatory information l Ergonomics information l End User License Agreement l How to remove and replace parts l Specifications l How to configure system settings l How to troubleshoot and solve problems Readme files may be included on your - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 37
- Online discussion with other Dell customers l Upgrades - Upgrade information for components, such as memory, the hard NOTE: Select your region to view the appropriate support site. drive, and the operating system l Customer Care - Contact information, service call and order status, warranty - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 38
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and fill it out. 4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. 5. If the preceding steps have not resolved the problem, contact Dell. NOTE: Call technical support from a telephone near or at - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 40
-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell." Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 41
the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a separate telephone number listed for participating countries - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 42
Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578 1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 43
Support, and Technical Support Technical Support website: support.dell.com.cn Technical Support E-mail: [email protected] Customer Care E-mail: [email protected] Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 44
Gold Service Switchboard Sales Fax Grenada General Support Guatemala General Support Guyana General Support Website: support.ap.dell.com Technical Support E-mail: [email protected] Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Hong - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 45
outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) International Access Code: 001 Technical Support outside of Japan (PDAs, projectors, printers, routers) Country Code: 81 Faxbox Service 24-Hour Automated Order Service City Code: 44 - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 46
Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Website: support.ap.dell.com Malaysia (Penang) Technical Support (Dell Precision, 020 674 47 50 020 674 50 00 020 674 47 50 toll-free: 0800 446 255 toll-free: 0800 443 563 0800 446 255 0800 444 617 0800 441 567 - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 47
, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) International Access Code: 005 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Country Code: 65 Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 48
) Transaction Sales Corporate Sales Website: support.ap.dell.com Thailand Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 49
Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired General Support General Support toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 50
platform- and operating system-independent. B backup - A copy of a program or data file on a floppy, CD, or hard drive. As a precaution, back up the data files from your hard drive regularly. battery - An internal power source used to operate portable computers when not connected to an AC adapter - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 51
. DVD drive - A drive that uses optical technology to read data from DVDs and CDs. DVD player - The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie. DVD+RW - DVD rewritable - A rewritable version of a DVD. Data can be written to a DVD+RW - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 52
of .hlp or .chm. hibernate mode - A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTML - hypertext markup - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 53
audio, and video equipment. IDE - integrated device electronics - An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive computer. Keyboards and printers are I/O devices. I/O address - An address in RAM that is associated with a specific device ( - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 54
automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up. processor - A computer chip that interprets and executes program instructions. Sometimes the - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 55
. Hard drive speed is often measured in rpm. RTC - real time clock - Battery-powered clock on the system board that keeps the date and time after you shut down the computer. RTCRST - real-time clock reset - A jumper on the system board of some computers that can often be used for troubleshooting - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 56
the video controller and its drivers, and the amount of video memory installed in the computer. S-video TV-out - A connector used to attach a TV or digital audio device to the computer. SXGA - super-extended graphics array - A video standard for video cards and controllers that supports resolutions - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 57
of .exe. You can unzip a self-extracting file by double-clicking it. Zip drive - A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppies, about twice as thick, and hold up to 100 MB of data - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 58
Enables and disables the scroll lock Battery Displays the Dell™ QuickSet Battery Meter CD or DVD Tray Ejects the tray out of the drive (if Dell QuickSet is installed). Display Functions Switches the video image to the next display option. The options - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 59
radios, including wireless networking and Bluetooth wireless technology Power Management Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 60
can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. 1. In Windows XP, open the Control Panel, additional caps by visiting the Dell website at www.dell.com. NOTE: You may not be able to purchase additional caps from Dell in certain countries. 1. Pull - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 61
Back to Contents Page Passwords Dell Precision™ Mobile Workstation M20 User's Guide About Passwords Using a Primary Password Using an Administrator Password Using a Hard Drive Password Assigning an Asset Tag Enabling Trusted Platform Module (TPM) About Passwords NOTE: Passwords are disabled when - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 62
provide access to the hard drive when a hard drive password is assigned. If drive for the bootable media (such as a floppy drive or a CD drive). 3. Access the support.dell.com website. Download the Dell DELL™ logo appears. If the operating system logo appears, wait until you see the Microsoft® Windows - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 63
an Asset Tag." 2. Type asset /d and press . 3. When the computer prompts you to delete the asset tag, type y. Viewing Existing Asset and Service Tags 1. Boot the computer using the bootable media you created in "Assigning an Asset Tag." 2. Type asset and press . Deleting an Asset Tag - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 64
the C:\Dell\TPM directory. It may also be downloaded from support.dell.com. 3. Run the setup.exe file. Follow the on-screen instructions to install the TPM setup program: a. Boot your computer to the Microsoft® Windows® operating system. b. Click Start® Programs® Broadcom Security Platforms Tools. - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 65
user passwords: a. Boot your computer to the Microsoft® Windows® operating system. b. Click Start® Programs® Broadcom Security Platforms Tools. Then, click the icon for the Security Platform Initialization Wizard. c. Follow the on-screen instructions for creating the TPM owner, user passwords, and - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 66
Back to Contents Page Using PC Cards Dell Precision™ Mobile Workstation M20 User's Guide PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 67
in this section, follow the safety instructions in the Product Information Guide. NOTE: This computer uses digital sound, and contains no analog audio lines. PCMCIA cards such as modems that use analog lines to produce sound will not function. Press the latch and remove the card or blank. For some - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 68
Back to Contents Page Power Management Dell Precision™ Mobile Workstation M20 User's Guide Power Management Tips Power Management Wizard Power Management Modes Power Options Properties Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. l Connect the - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 69
battery alarm settings for your computer. Review the settings you have selected and click Finish. For more information about QuickSet, right-click the icon in the taskbar and click Help. Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 70
turning off the hard drive. For more information on power management options, see the Help and Support Center (Windows Help in Windows 2000). Alarms Tab NOTE: To enable audible alarms, click each Alarm Action button and select Sound alarm. The Low battery alarm and Critical battery alarm settings - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 71
tab lets you enable hibernate mode by clicking the Enable hibernate support check box. Intel SpeedStep® Technology Tab NOTE: Windows XP controls the performance level of the processor depending on the power scheme that you select. See "Power Schemes Tab." NOTE: To use Intel SpeedStep technology - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 72
Back to Contents Page Dell™ QuickSet Features Dell Precision™ Mobile Workstation M20 User's Guide Clicking the QuickSet Icon Double-Clicking the QuickSet Icon Right-Clicking the QuickSet Icon NOTE: This feature may not be available on your computer. Dell QuickSet runs from the icon located in the - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 73
Adding and Replacing Parts Dell Precision™ Mobile Workstation M20 User's Guide Before You Begin Memory Modem Mini PCI Card Hard Drive Keyboard Internal Card With Bluetooth® Wireless Technology Coin-Cell Battery Before You Begin This chapter provides procedures for removing and installing the - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 74
the PC Card slot. 8. Remove any installed modules, including a second battery, if installed. 9. Remove the hard drive. Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" for information on the memory supported by your computer. Install - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 75
a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. To add or replace a memory module in the DIMM B connector: 1. Follow the procedures in "Before You Begin." 2. Turn the computer over, loosen the captive screw - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 76
the system configuration information. To confirm the amount of memory installed in the computer: ® ® l In the Microsoft Windows XP operating system, click the Start button, click Help and Support, and then click Computer Information. l In Windows 2000, right-click the My Computer icon on your - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 77
the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You 3 coin-cell battery 4. If a modem is not already installed, go to step 5. If you are replacing a modem, remove the existing modem: a. Remove the screws securing - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 78
installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You Begin." 2. Remove the keyboard. 1 Mini PCI card 2 antenna wires (2) 3. If a Mini PCI card is not already installed, go - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 79
card, never place cables on top of or under the card. 5. Connect the antenna cables to the Mini PCI card. 6. Replace the cover and screws. Hard Drive - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 80
not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 81
the instructions in "Before You Begin." 2. Turn the computer right-side up and open it. 1 display 2 center control cover 3 computer base 3. Remove the cover 4. Remove the keyboard: a. Remove the two M2.5 x 6-mm screws across the top of the keyboard. NOTICE: The keycaps on the keyboard are fragile - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 82
1 M2.5 x 6-mm screws (2) 2 keyboard connector pull-tab 3 keyboard tabs 4 palm rest Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, read the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 83
safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 84
5. Replace the cover. Back to Contents Page - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 85
Contents Page Using the System Setup Program Dell Precision™ Mobile Workstation M20 User's Guide Overview Viewing the System Setup Screens System System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 86
CD/DVD/CD-RW Drive During Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1. Shut down the computer through the Start menu. 2. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 87
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Back to Contents Page Using Smart Cards Dell Precision™ Mobile Workstation M20 User's Guide About Smart Cards Installing a Smart Card NOTE: This feature may not be available on your computer. About Smart Cards Smart cards are portable credit-card - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 89
Dell Precision™ Mobile Workstation M20 User's Guide Drive Problems E-Mail, Modem, and Internet Problems Error Messages IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Memory Problems Network Problems PC Card Problems Power Problems Printer Problems Scanner Problems Sound - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 90
, where x is the hard drive letter, and then press . Click the Start button and click My Computer. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 91
microprocessor has failed. Contact Dell. CD drive controller failure - The CD drive does not respond to commands from the computer. See "Drive Problems." Data error - The hard drive cannot read the data. See "Drive Problems." Decreasing available memory - One or more memory modules may be faulty or - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 92
the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics. Hard-disk drive read failure - The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 93
on the hard drive. See the Help and Support Center (Help in Windows 2000) for instructions. If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. Seek error - The operating system cannot find a specific track on the hard drive. Shutdown failure - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 94
with an IEEE 1394 device not provided by Dell - Contact Dell or the IEEE 1394 device manufacturer. Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist as you perform - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 95
usually includes installation instructions in its documentation or on a floppy or CD. Check the software documentation - If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system If you are using Windows XP, run the Program - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 96
may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. Run the Dell Diagnostics - If all tests run successfully, the error condition is related to a software problem. Memory Problems Fill out the Diagnostics - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 97
that the card is recognized by Windows - Double-click the Safely Remove Hardware (Unplug or Eject Hardware in Windows 2000) icon in the Windows taskbar. Ensure that the card is listed. If you have problems with a Dell-provided PC Card - Contact Dell. If you have problems with a PC Card not provided - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 98
Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide Windows - Windows XP - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 99
Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. Reinstall the scanner driver - See the scanner documentation for instructions. Sound and Speaker Problems NOTE: This computer uses digital sound, and contains no analog audio lines. PCMCIA cards such as modems that use - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 100
the Properties tab. 8. Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. No sound from external speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been playing MP3 songs, ensure that you did not turn - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 101
instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. Check the battery - If you are using a battery to power - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 102
icon. 4. Try different settings for Color quality and Screen resolution. Windows 2000 1. Click the Start button, point to Settings, and then still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then contact Dell. See "Error - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 103
supported PC Card connector size Data width (maximum) Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory Ports and Connectors Audio Infrared Mini PCI Modem Network adapter Parallel Serial S-video TV-out USB Video Intel® Pentium® M 32-KB instruction - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 104
Communications Modem: Type Controller Interface Network adapter Wireless Video Video type Data bus Video controller Video memory LCD interface TV support Color output Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 105
Keyboard Number of keys Layout 87 (U.S. and Canada); 88 (Europe); 91 ( hour varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions See "Using a Battery" for more information on battery life. 300 discharge/charge cycles 0° to 35°C (32° to 95 - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 106
maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage Maximum shock (measured with hard drive in headparked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage 0° to 35°C (32° to - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 107
to Contents Page Dell Precision™ Mobile Workstation M20 User's Guide NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 108
the keyboard and palm rest and close the display. l Use the optional Dell™ carrying case to pack the computer and its accessories together safely. l Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. l Protect the computer, the batteries, and the hard drive - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 109
where you live. l If the computer belongs to a company, notify the security office of the company. l Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and telephone number of the law enforcement agency to which you - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 110
a Wireless Network in Microsoft® Windows® XP Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 111
security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network. After your computer is configured for the wireless network you selected, another pop-up notifies - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 112
Microsoft® Windows® XP Dell Precision™ Mobile Workstation M20 User's Guide Help and Support Center Microsoft® Windows® Classic View Desktop Cleanup Wizard Transferring Information to a New Computer User Accounts and Fast User Switching Setting Up a Home and Office Network Network Setup Wizard - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 113
Window sizes l Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a writable CD or floppy the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 114
computer is running Windows XP Professional and is a member of a computer domain, or if your computer has less than 128 MB of memory. Fast User games and DVD software, might not work with Fast User Switching. For more information, see the Help and Support Center. Setting Up a Home and Office Network - Dell Precision M20 | Dell€Precision€Mobile€Worksta - Page 115
directly to the Internet" enables the integrated firewall provided with Windows XP Service Pack 1 (SP1). 4. Complete the checklist and required preparations. 5. Return to the Network Setup Wizard and follow the instructions on the screen. Internet Connection Firewall The Internet Connection Firewall
Dell Precision™ Mobile Workstation M20 User's Guide
For a complete list of abbreviations and acronyms, see the
Glossary
.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft®
Windows
®
operating systems are not applicable.
Information in this document is subject to change without notice.
©
2004
–2005 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text:
Dell
, the
DELL
logo,
Inspiron
,
Dell Precision
,
Dimension
,
OptiPlex
,
Latitude, Dell TravelLite, PowerEdge, PowerVault
,
PowerApp
,
Strikezone
, and
Dell
OpenManage
are trademarks of Dell Inc.;
Intel
,
Intel SpeedStep
, and
Pentium
are registered trademarks of Intel Corporation;
Microsoft
,
MS-DOS
,
Outlook
, and
Windows
are registered
trademarks of Microsoft Corporation;
Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license; ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy
efficiency,
EMC
is the registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model PP11L
March 2005
P/N W7411
Rev. A01
Finding Information
Travelling With Your Computer
About Your Computer
Passwords
Using Microsoft
®
Windows
®
XP
Solving Problems
Dell™ QuickSet Features
Dell Diagnostics
Using the Keyboard and Touch Pad
Cleaning Your Computer
Using the Display
Reinstalling Software
Using the Module Bay
Adding and Replacing Parts
Using CDs, DVDs, and Other Multimedia
Using the System Setup Program
Using a Battery
Alert Standard Format (ASF)
Power Management
Getting Help
Connecting to a Wireless Local Area Network
Specifications
Using PC Cards
Appendix
Using Smart Cards
Glossary
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
NOTE:
Some features may not be available for your computer or in certain countries.