Dell Precision M20 Dell€Precision€Mobile€Worksta - Page 89

Solving Problems

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Back to Contents Page Solving Problems Dell Precision™ Mobile Workstation M20 User's Guide Drive Problems E-Mail, Modem, and Internet Problems Error Messages IEEE 1394 Device Problems Keyboard Problems Lockups and Software Problems Memory Problems Network Problems PC Card Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Touch Pad or Mouse Problems Video and Display Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist as you complete these checks. Ensure that Microsoft® Windows® recognizes the drive - Click the Start button and click My Computer. If the optional floppy drive or the CD or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Test the drive - l Insert another floppy into the optional floppy drive or a CD or DVD into the optical drive to eliminate the possibility that the original one is defective. l Insert a bootable floppy into the optional floppy drive and restart the computer. Clean the drive or disk - See "Cleaning Your Computer." Ensure that the CD is snapped onto the spindle Check the cable connections Check for hardware incompatibilities Run the Dell Diagnostics CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive Close other programs - The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. Turn off Standby mode in Windows before writing to a CD/DVD-RW disc - See "Power Management" or search for the keyword standby in the Windows Help and Support Center for information on power management modes. Change the write speed to a slower rate - See the help files for your CD or DVD creation software.

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Back to Contents Page
Solving Problems
Dell Precision™ Mobile Workstation M20 User's Guide
Drive Problems
Fill out the
Diagnostics Checklist
as you complete these checks.
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Drive Problems
PC Card Problems
E
-
Mail, Modem, and Internet Problems
Power Problems
Error Messages
Printer Problems
IEEE 1394 Device Problems
Scanner Problems
Keyboard Problems
Sound and Speaker Problems
Lockups and Software Problems
Touch Pad or Mouse Problems
Memory Problems
Video and Display Problems
Network Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
Ensure that Microsoft
®
Windows
® recognizes the drive
—
Click the
Start
button and click
My Computer
. If the optional floppy drive or
the CD or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
Test the drive
—
l
Insert another floppy into the optional floppy drive or a CD or DVD into the optical drive to eliminate the possibility that the original
one is defective.
l
Insert a bootable floppy into the optional floppy drive and restart the computer.
Clean the drive or disk
—
See "
Cleaning Your Computer
."
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for
hardware incompatibilities
Run the
Dell Diagnostics
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Close other programs
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-
RW disc
—
See "
Power Management
" or search for the keyword
standby
in the Windows Help and Support Center for information on
power management modes
.
Change the write speed to a slower rate
—
See the help files for your CD or DVD creation software.