Dell Studio 1555 Setup Guide - Page 77

Before You Call

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Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located at the bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist • Name: • Date: • Address: • Phone number: • Service Tag (bar code on the back or bottom of the computer): • Express Service Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you connected to a network? Yes /No • Network, version, and network adapter: • Programs and versions: 75

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75
Getting Help
Before You Call
NOTE:
Have your Express Service Code
ready when you call. The code helps Dell’s
automated‑support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located at the
bottom of your computer).
Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.
Diagnostic Checklist
Name:
•
Date:
•
Address:
•
Phone number:
•
Service Tag (bar code on the back or bottom
•
of the computer):
Express Service Code:
•
Return Material Authorization Number (if
•
provided by Dell support technician):
Operating system and version:
•
Devices:
•
Expansion cards:
•
Are you connected to a network? Yes /No
•
Network, version, and network adapter:
•
Programs and versions:
•