Dell Venue 10 5050 Dell 5050 Users Guide - Page 37

Troubleshooting

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8 Troubleshooting Security Problems Possible causes Possible solutions The SIM card's PIN code is blocked. You have entered an incorrect PIN code three consecutive times. Contact your service provider to get the PUK code. System Problems Battery does not charge The battery or battery charger is damaged. A possible cause for this could be the use of incorrect power adapter. Use only the power adapter that shipped with your device. The ambient temperature is below 0 °C Adjust the battery charging or higher than 40 °C. environment to avoid extreme temperatures. Poor contact between the battery and charger. Check all connectors to ensure that all connections have been properly made. The device does not power on. The battery has no charge. Charge the device. Shortened standby time. The duration of standby time is affected by your service provider's system configuration. The same device used with different service providers' systems does not have the same duration of standby time. If you are located in an area where the network signal is weak, move your location to the area where the network signal is strong or temporarily turn off your device if needed. If you are not able to connect to the network, the device continues to send out signals as it attempts to locate a base station. Doing this consumes battery charge and consequently shortens standby time. Change your location to one where the network is accessible, or temporarily turn off your device or set it to airplane mode. Messaging problem Unable to send or receive text messages. Your device is in airplane mode with no Slide the status panel down wireless connectivity. and then disable airplane mode. The network signal strength is not strong enough. Try moving to a different location for better signal reception. 37

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8
Troubleshooting
Security Problems
Possible causes
Possible solutions
The SIM card's PIN code is
blocked.
You have entered an incorrect PIN
code three consecutive times.
Contact your service provider
to get the PUK code.
System Problems
Battery does not charge
The battery or battery charger is
damaged.
A possible cause for this
could be the use of incorrect
power adapter. Use only the
power adapter that shipped
with your device.
The ambient temperature is below 0 °C
or higher than 40 °C.
Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the battery and
charger.
Check all connectors to
ensure that all connections
have been properly made.
The device does not power on.
The battery has no charge.
Charge the device.
Shortened standby time.
The duration of standby time is
affected by your service provider’s
system configuration. The same device
used with different service providers'
systems does not have the same
duration of standby time.
If you are located in an area
where the network signal is
weak, move your location to
the area where the network
signal is strong or temporarily
turn off your device if needed.
If you are not able to connect to the
network, the device continues to send
out signals as it attempts to locate a
base station. Doing this consumes
battery charge and consequently
shortens standby time.
Change your location to one
where the network is
accessible, or temporarily
turn off your device or set it
to airplane mode.
Messaging problem
Unable to send or receive text
messages.
Your device is in airplane mode with no
wireless connectivity.
Slide the status panel down
and then disable airplane
mode.
The network signal strength is not
strong enough.
Try moving to a different
location for better signal
reception.
37