Fujitsu 5650C Operator's Guide - Page 128

Items to check before contacting the dealer where you bought the scanner Check the following items before you contact the dealer where you bought the scanner. General Details Model Meaning (Example) fi-5650C Findings Serial No. (*) (Example) 000001 Production date (*) (Example) 2004-01 (January, 2004) Date of purchase Symptom Frequency of trouble Total Page Count(ADF) (**) *Please confirm the necessary information in the product label. (Refer to 6.4 Checking labels on the scanner) ** Please confirm the Software Operation Panel. (Refer to 5.1 Consumable and Replacement Cycle) Installation or PC connection issues Trouble of connection to your PC Meaning OS Findings Displayed error message Interface (For support engineers, please record the error message and send images of captured screen.) (Example) SCSI interface Interface controllers (Example) made by Adaptec SCSI Card 2940AU Feed system trouble Meaning Document type Findings Main purpose of use Last cleaning date Value of Consumable counter (Example) Pick roller set counter XXX Displayed sign or number on the Operator panel at trouble Imaging system trouble Meaning Type and version of scanner driver Findings Type of interface controller (Example) made by Adaptec SCSI Card 2940AU OS (Windows) Application software (Example) ScandAll 21, Acrobat Others Meaning Can you send us both the original document and the scanned images by e-mail or Fax? Findings