Gateway 995 995 Series Server User Guide - Page 146

Hard drive, The hard drive cannot be accessed, or you receive a General failure

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Chapter 6: Troubleshooting Hard drive The hard drive cannot be accessed, or you receive a "General failure reading drive C" error message ■ If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. ■ Restart your server by pressing the reset button. ■ Turn off your server, then remove all hard drives and push them in again to make sure that the drives are seated correctly. For instructions, see "Replacing the hot-swap hard drive cage" on page 68. ■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the SCSI controller's documentation. ■ If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You receive a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that your hard drive has an active partition. For more information, see "The master boot record is corrupted" on page 141. Your server does not recognize a SCSI drive ■ Make sure that the SCSI controller is enabled in the BIOS Setup utility. ■ Reinstall the device driver. For instructions, see Using Your Server Companion CD. ■ Change the drive's SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive's documentation. ■ Turn off your server, then remove all hard drives and push them in again to make sure that the drives are seated correctly. For instructions, see "Replacing a hot-swap hard drive" on page 64. 140 www.gateway.com

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140
Chapter 6: Troubleshooting
www.gateway.com
Hard drive
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your server by
pressing the reset button.
■
Restart your server by pressing the reset button.
■
Turn off your server, then remove all hard drives and push them in again
to make sure that the drives are seated correctly. For instructions, see
“Replacing the hot-swap hard drive cage” on page 68
.
■
Run SCSI Verify in the SCSI BIOS. For more information about the SCSI
BIOS, see the SCSI controller’s documentation.
■
If your server has been subjected to static electricity or physical shock, you
may need to reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press
E
NTER
.
■
Make sure that your hard drive has an active partition. For more
information, see
“The master boot record is corrupted” on page 141
.
Your server does not recognize a SCSI drive
■
Make sure that the SCSI controller is enabled in the BIOS Setup utility.
■
Reinstall the device driver. For instructions, see
Using Your Server Companion
CD
.
■
Change the drive’s SCSI address to one that is not being used by your server.
For more information about SCSI device configurations, see your drive’s
documentation.
■
Turn off your server, then remove all hard drives and push them in again
to make sure that the drives are seated correctly. For instructions, see
“Replacing a hot-swap hard drive” on page 64
.