HP 2710p HP 2700 Ultra-Slim Expansion Base - Windows XP and Windows Vista - Page 22

External device problems and solutions - base system device driver

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External device problems and solutions Problem Possible Cause Solution A new device is not recognized as part of The computer may not be fully seated or Undock the computer and dock it again. the system. docked in the expansion base. Be sure the computer is properly seated and fully docked. The device cable or power cord is loose. ● Be sure that all cables are securely connected to the device and to the expansion base. ● Be sure that all power cords are securely plugged into the device or expansion base and into an AC outlet. The device was connected while the system was on. Turn off the computer, turn on the device (if applicable), and then turn on the computer. Cabling is incorrect. Be sure that the device cable is in the correct connector on the expansion base. You may need to install device drivers on Install drivers according to the device the computer. manufacturer's instructions. An optional HP USB Multibay Cradle connected to the powered USB port on the computer is not receiving power while docked in the expansion base. The powered USB port on the computer will not supply power to an optional HP USB Multibay Cradle while the computer is docked. Use the HP USB Multibay Cradle power adapter and standard USB cable, or undock the computer. 18 Chapter 4 Troubleshooting

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External device problems and solutions
Problem
Possible Cause
Solution
A new device is not recognized as part of
the system.
The computer may not be fully seated or
docked in the expansion base.
Undock the computer and dock it again.
Be sure the computer is properly seated
and fully docked.
The device cable or power cord is loose.
●
Be sure that all cables are securely
connected to the device and to the
expansion base.
●
Be sure that all power cords are
securely plugged into the device or
expansion base and into an AC
outlet.
The device was connected while the
system was on.
Turn off the computer, turn on the device
(if applicable), and then turn on the
computer.
Cabling is incorrect.
Be sure that the device cable is in the
correct connector on the expansion
base.
You may need to install device drivers on
the computer.
Install drivers according to the device
manufacturer's instructions.
An optional HP USB Multibay Cradle
connected to the powered USB port on
the computer is not receiving power
while docked in the expansion base.
The powered USB port on the computer
will not supply power to an optional HP
USB Multibay Cradle while the computer
is docked.
Use the HP USB Multibay Cradle power
adapter and standard USB cable, or
undock the computer.
18
Chapter 4
Troubleshooting