HP 9100C HP 9100C Digital Sender - (English) Administration Guide
HP 9100C - Digital Sender Manual
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- HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 1
Update An Addendum for the HP Digital Sender 9100C has been added to the end of this PDF. The Addendum contains information regarding digital sender features that have changed since the User Guide and Administrator Guide were produced. For product information, setup, and use, please read all - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 2
HP 9100C Digital Sender Administrator Guide English - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 3
- HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 4
HP 9100C Digital Sender Administrator Guide__________ - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 5
or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 6
the digital sender Introduction 7 Environments and protocols 8 Network operating systems 8 Client operating systems 9 Dependency matrix 9 Features 10 Performance 10 Paper handling 10 Image processing 11 Sending qualities 12 File formats and sizes 13 Distribution services 15 Security - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 7
using the HP JetAdmin software 45 Configure the HP Address Book Manager 52 Distribute the client software to user computers 55 Test the installation 57 Customizing the digital sender to support third-party programs . .58 Coexisting with the HP Network ScanJet 5 scanner 61 Administrator matters - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 8
158 HP JetAdmin software troubleshooting 160 HP JetDirect print server troubleshooting 168 Activity log messages 170 Troubleshooting the software 189 General software troubleshooting 189 HP Address Book Manager messages 190 HP Digital Sender Link messages 195 Restoring old firmware images - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 9
5 Warranty and support information Hewlett-Packard limited warranty statement 199 Replacement parts and accessories 201 HP customer support options worldwide 202 HP customer support 204 Worldwide sales and service offices 206 Index 6 Contents EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 10
the HP Address Book Manager (ABM) lets users create their own address books of e-mail address and fax destinations, and combine e-mail addresses into private distribution lists. The destinations and distribution lists can then be selected at the digital sender control panel. The administrator also - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 11
a TCP/IP connection. See the HP digital sender website for a list of global e-mail address books: http://www.digitalsender.hp.com Installing the digital sender is simply a matter of connecting it to your network, configuring network and distribution parameters, and installing the software from the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 12
workstation and server (TCP/IP only) Windows 9x (TCP/IP only) The HP 9100C Digital Sender works correctly with the Microsoft TCP/IP protocol provided as part of these operating systems. Dependency matrix The following table shows the HP 9100C Digital Sender services that are available and their - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 13
600 dpi Bit/pixel 1 8 24 24 Paper handling The HP 9100C Digital Sender supports multiple paper sizes: Letter: 215.9 by 279 mm guide spacing Width 215.9 mm (8.5 in) 148.5 mm (5.9 in) 135 mm (5.3 in) Length 355.6 mm (14 in) 210 mm (8.3 in) Not applicable 10 Chapter 1 - About the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 14
for the type of destination (e-mail, fax, computer, printer, other programs, or HP JetSend-enabled device) different file format depending on intended use optimized image processing for full-color images using color optimization and gamma correction smart auto-thresholding to get the best 300 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 15
is most important that the colors or shades of gray in an image be clear. E-mail Fax Computer Convenience copy HP JetSend device Third-party program The original is a high quality photograph Third-party program or graphic that needs to be reproduced. 12 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 16
200 or 300 dpi, 1 bit, RLE 100-200 Color Document 150-300 Color-B/W Photo 150-300 * You can configure either 200-dpi or 300-dpi resolution in the HP JetAdmin software using the Configuration/Fax page. B/W Document PDF 300 dpi, 1 bit, G4 60-90 Color Document Text: 300 dpi, 1 bit, G4 90 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 17
Document - - 200-300 Color-B/W Photo - - 200-300 HP Color LaserJet 4500 printer B/W Document - - 800-1800 Color Document G4 100-200 HP JetSend File format and size are the result of the negotiation between the sender and device receiver. 14 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 18
from public or private address books already loaded in the digital sender use a special search feature to select e-mail addresses from an LDAP (Lightweight Directory Access Protocol) server, if one has been configured for use by the administrator type e-mail addresses manually EN Features 15 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 19
Fax address book already loaded in the digital sender, or type them at the control panel. The same document can be sent to multiple fax numbers. To support this service, the digital sender comes with software for a number of third-party LAN fax products. This software runs on Windows NT computers - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 20
of the HP JetSend for Windows software for Windows NT or 95 from the HP JetSend website at http://www.jetsend.hp.com) Both types of devices must have a valid TCP/IP address. Third-party programs installed on computers on the network You can customize the HP 9100C Digital Sender to support thirdparty - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 21
a password that applies only to that digital sender. The digital sender accepts three types of users: registered users Individuals who have been set up to use the digital sender by means of a user profile. You must be a registered user to use the HP Address Book Manager. Only registered users have - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 22
Components Hardware components The following illustrations show the digital sender hardware components. Front and top view Document guides Document 1 output tray Control panel Power switch Front view with ADF unit raised Glass Document output support ADF unit (raises to reveal glass) EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 23
Rear view Control panel ADF connector cable ADF connector socket Control panel connector cable Control panel connector socket Preinstalled HP JetDirect print server (interface card) with network connector socket Power connector socket 20 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 24
services (such as e-mail and fax) • configure network parameters (such as DNS and WINS name resolution) • configure security parameters • monitor the status of the digital sender on the network • troubleshoot problems The HP JetAdmin software includes online help. HP Address Book Manager - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 25
High-resolution color and black-and-white photographs Hardware: optimized JPEG Software: G4 and HP Smart Compression Imaging Technology 100 to 240 Vac, 50 to 60 Hz 33 W idle on silver-gray background CCFL (Cold Cathode Fluorescent Lamp) backlit 22 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 26
go" button and red "stop" button 4 context-sensitive function keys Full-color and grayscale ADF (automatic document feeder) and flatbed scans Image calibration Color and tonal adjustment Data scaling and enhancement Data conversion to different data types (text, halftone, and color draft - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 27
10 to 50% (40 to 60° C) CAUTION The operating environment should be stable, with no abrupt changes in temperature or humidity, or your digital sender might be damaged. If you move the digital sender from a cold to a warm environment, wait about two hours before using it. 24 Chapter 1 - About the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 28
Private e-mail addresses for each user Private distribution lists for each user Entries in an e-mail distribution list Entries in the activity log for each user Entries in the activity log for the administrator Function keys that can be customized Destinations that can be configured for each - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 29
éfecture du département ou l'appareil est installé et utilisé ainsi qu'au Ministère des Telecommunications. Le formulaire de déclaration a utiliser est disponible auprès des services de la Préfecture. 26 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 30
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Italiana S.p.A. Manufacturer's Address: Viale Europa, 2 24040 Stezzano (BG) ITALY Declares that the product Product Name: Model Numbers: Product Options: HP 9100C Digital Sender C1313A, C1314A, C1315A, C1316A All Conforms to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 31
28 Chapter 1 - About the digital sender EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 32
initial configuration, you can change what you have set up. Depending on what you want to do, you use one of the following methods (explained in chapter 3 on monitoring and maintaining the digital sender). digital sender control panel HP JetAdmin software HP Address Book Manager HP Digital - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 33
and server Network: Microsoft TCP/IP protocol stack or compatible SMTP-MIME e-mail server that can be reached by the digital sender through a dedicated connection (the digital sender does not support dial-up connections) Administrator: Pentium® processor Windows 9x: 16 MB of RAM minimum - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 34
illustrates the space requirements for the HP 9100C Digital Sender. What ships in the box The following illustration shows what ships in the box with HP 9100C Digital Sender. Control panel and automatic document feeder (ADF) Digital sender Documentation (includes optional language sticker for - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 35
right away. After you have configured these "fast-track" parameters, you will be able to: discover the digital sender over the network send e-mail messages use e-mail addresses located on an LDAP server of your choosing send documents to HP JetSend-enabled devices on your network Extended - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 36
of 2 minutes. The default IP address is not a valid address. You must change the address to one of your own assignment. You can use the control panel or the HP JetAdmin software to do this at any time. Preparing for configuration Before you start configuring the HP 9100C Digital Sender for the first - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 37
fast-track configuration IP address for the digital sender IP subnet mask IP gateway E-mail server address E-mail default from (e-mail address) If you choose to enable the LDAP directory service (optional) LDAP server address LDAP search root HP JetSend - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 38
and optional parameters at the control panel Run the setup program to install the administrative software Configure extended and optional parameters using the HP JetAdmin software Configure the HP Address Book Manager Distribute the client software to user computers Test the installation EN The - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 39
Fast-track configuration steps 1 3 4 ADF cable CAUTION Install the unit 1 2 Control panel cable 3 Network cable Power cable 4 If you ever need to move the digital sender to another location, make sure that you lock it first. Moving the digital sender when it is unlocked will damage the unit. - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 40
the language sticker on the control panel. 8 If you choose to enable the HP JetSend service, place the HP JetSend sticker on the digital sender. 9 Turn the digital sender on. The power switch is located on the lower part of the front side. HP JetSend sticker 9 EN Fast-track configuration steps 37 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 41
local network) E-mail Server Addr. (IP address of the SMTP-MIME e-mail server) E-mail Default From (default e-mail address for the FROM field of e-mail messages from the digital sender) Administrator Password (recommended-not required) LDAP Server Address (IP address of the server that hosts - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 42
menu and save the values you have changed. Note To configure parameters at the control panel 1 If you have not already done so, turn the digital sender on. The first time you configure the digital sender, the configuration menu appears. You can reach the configuration menu at any time by pressing - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 43
if you enabled the HP JetSend service. As a convenience for your users, you can configure the addresses of HP JetSend-enabled devices commonly used in your office. Then, users can select from a list of devices at the control panel instead of having to manually enter an IP address or DNS name. To - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 44
(e-mail address of the administrator used by the digital sender to send e-mail notifications) E-mail Default Subject (default text for the SUBJECT field in e-mail messages sent by the digital sender) LDAP Service Port, LDAP Account Name, LDAP Password (additional parameters for configuring the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 45
are special considerations if you are installing the software on a Windows NT computer and plan to share it with both an HP 9100C Digital Sender and an HP Network ScanJet 5 scanner. See "Coexisting with the HP Network ScanJet 5 scanner" on page 61. 42 Chapter 2 - Installing and configuring EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 46
setup program Software Purpose HP JetAdmin Utilities The core HP JetAdmin software that is used to remotely configure, monitor, and control HP network peripherals. HP JetAdmin Extension Add-on HP JetAdmin software that supports the digital sender. HP Address Book Manager Used to set up user - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 47
change the language of the setup program using the choices for Setup Language. For this installation, choose HP Digital Sender Administrator and then Administrator Software. Choose HP Digital Sender Service only if you are installing on a Windows NT computer and want to use the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 48
more detailed explanations of all parameters. digital sender description (General page) TCP/IP information-if you have not configured this information at the control panel (TCP/IP page) Domain Name Service (DNS) and Windows Internet Name Services (WINS) parameters (DNS/WINS page) security - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 49
in the check box. 3 To change to expert mode, clear the Interview Mode check box. To select the digital sender you want to configure 1 Start the HP JetAdmin software. The main window appears. The digital sender should be listed in the device list with the IP address you assigned (or a symbolic name - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 50
Choose the method by which the digital sender receives its TCP/IP configuration (manual, DHCP, or BOOTP). If you choose manual, type the required information in the TCP/IP Address, Subnet Mask, and Default Gateway fields. 3 DNS/WINS page. The digital sender uses DNS and WINS to resolve symbolic - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 51
Company Name. The e-mail address is used by the digital sender to notify the administrator when events that require attention have occurred. If you did not enter an administrator password at the control panel or want to change it, click Change password. Type the existing password (if there is one - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 52
digital sender uses these defaults for the envelope information of e-mail messages. If you have configured the e-mail service at the control panel, a check mark already appears for Enable Internet E-mail. If there is no check mark, select the field. This makes the e-mail service available to users - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 53
6 Fax page. Enables and configures the fax service. To use this service, the HP Digital Sender Service must already be installed on a Windows NT computer on your network. A LAN fax product must also be installed. In the IP Address or Network Name field, type the IP address or network name of the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 54
7 LDAP page. Used to configure the ability to query LDAP directory services for e-mail addresses and to import addresses from an LDAP directory into address books. In the LDAP Server IP Address or Network Name field, type the IP address or network name of the LDAP server. If you enter a network - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 55
access to the digital sender. To create registered users and add them as destinations to the Public Email address book 1 Start the ABM at your computer. To do this, click Start, point to Programs, then HP 9100C, and click HP Address Book Manager. 2 In the ABM main window, click Users. 3 On the File - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 56
lists contain only e-mail destinations. The steps assume you are adding e-mail addresses that you have already set up in the Public Email address book. 1 Start the ABM. 2 In the ABM main window, click Public Email. 3 Select the addresses you want to add. To select a continuous set of e-mail - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 57
Click Public Email. 6 On the Edit menu, click Paste. The destinations are added to the list. To add printers to the Public Printers address book for convenience copying The first printer you configure becomes the default printer for fax transaction reports (if you have configured the fax service to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 58
installed by the setup program Software Purpose HP Address Book Manager Used to set up user profiles, as well as e-mail and fax destinations for sending e-mail messages and faxes directly from the digital sender. Also used to configure printers for use with the digital sender and to customize - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 59
is finished, restart the computer. All the programs you selected are installed. If you installed the HP Digital Sender Link you can choose which program is the target program, as explained in the user guide in the chapter on the HP Digital Sender Link. 56 Chapter 2 - Installing and configuring EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 60
the IP address using the HP JetAdmin software, check your e-mail inbox for the message that the digital sender generates when you have configured the e-mail server correctly. (This assumes that you have configured an administrator e-mail address for the digital sender.) 5 Test the PC service by - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 61
to these programs. Customizing for third-party support is an advanced feature of the digital sender. The interface with the third-party program is not automatic and requires special programming. Three steps are involved: 1 Using the HP Address Book Manager, you assign a name for the third-party - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 62
data PCL5-PackBits (RLE) compression Destination's Network IP address or symbolic name (DNS/WINS) of the Address destination on the network where the digital sender document is delivered. Either the HP Digital Sender Link or the HP Digital Sender Service must be installed at this destination - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 63
the function key you want to delete. 3 On the File menu, click Delete. To configure a function key destination 1 Start the ABM. 2 In the ABM main window, under Customized Function Keys, click the function key you want to configure. 3 On the File menu, click New. The New Function Key Item dialog box - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 64
software for HP to manage them. All this software can work independently of the client software for the digital sender. HP 9100C Digital Sender Documents sent to the computer from the digital sender are routed using the HP Digital Sender Link. The HP Address Book Manager is an additional software - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 65
the digital sender HP Address Book Manager. In the HP ScanJet Utility, export the e-mail addresses in .csv (comma-separated value) format. Then use the ABM import procedure to import them for use with the digital sender. The e-mail feature was added to the HP Network ScanJet 5 scanner with firmware - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 66
server address, e-mail default from). On the HP JetAdmin software E-mail page, make sure that the Enable Internet E-mail check box is selected. On the HP JetAdmin software Fax page, make sure that the Enable Fax check box is selected. Make sure that the HP Digital Sender Service is installed - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 67
is unconfigured (does not have a valid IP address). Use the control panel to assign an IP address. After changing the The digital sender is not using the localized messages stored on default language, the the hard drive. Contact HP customer support. control panel shows all the messages in - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 68
). In the HP JetAdmin software, click Device and then click New. You should see the MAC address for the digital sender listed. Click the device, click Configure, and then configure an IP address. You should be able to see the digital sender when you return to the main window device list. The - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 69
then to use HP 9100C Digital Network ScanJet 5 scanner is continue with installation. Sender and HP Network installed on the Windows NT ScanJet 5 with this computer. If you remove the computer. service, you also remove support for the HP Network ScanJet 5 scanner. Domain or user name The - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 70
See "Coexisting with the HP sender service can manage Network ScanJet 5 scanner" on both the digital sender and the page 61 for further information. HP Network ScanJet 5 scanner. If you do not install the HP Digital Sender Service, the digital sender will not work on the Windows NT computer. On - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 71
rights or user rights, or user information is Information is not available. not available. Check if the current user is part of the local administrator group. Do you want to retry? Make sure you are part of the local administrator group. 68 Chapter 2 - Installing and configuring EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 72
network devices such as the digital sender, and to troubleshoot network problems. The activity log is an important tool for monitoring all digital sender activities-those initiated by users as well as the administrator. You view this log using the HP Address Book Manager (see "Using the activity log - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 73
page Back up address books Tools menu Restore address books Tools menu Restore old firmware images SHIFT+ALT+F0 (F0 = left function key) Security and user profile activities Change administrator password Configuration menu Digital Sender menu/Security Configuration/ Security page Erase - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 74
activities Main menu/Public Email Main menu/Public Distribution Lists Main menu/Public Fax Tools menu/ Address Book Import Tools menu/ Directory Configuration/ LDAP page Tools menu/ Address Book Import Tools menu/ Check Address Books Edit menu/Clear Address Books Digital Sender menu/Security - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 75
Control panel ABM HP JetAdmin Change the contrast level on the control panel Change default paper size for scanning SHIFT+ALT+ SHIFT+ALT+ Configuration menu Change control panel language Configuration menu Assign an asset number to the digital sender Configuration/ Page Setup page Properties - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 76
find them. Administrator parameters and where found Parameter Control panel Where found ABM HP JetAdmin Network parameters Method for obtaining TCP/IP Configuration configuration menu IP address of digital sender Configuration menu IP subnet mask Configuration menu Default IP gateway - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 77
Configuration address menu Configuration/ Security page Administrator password Configuration Digital menu Sender/ Security Configuration/ Security page Administrator company Configuration/ Security page Preference for requirement to validate new and changed user profiles Digital Sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 78
the Public Email address book Main menu/ Public Email LDAP directory service enabled/disabled Configuration menu (server address) Configuration/ LDAP page LDAP server IP address Configuration menu Configuration/ LDAP page LDAP server network name (instead of IP address) Configuration/ LDAP - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 79
Fax service parameters Configuration menu Configuration/ LDAP page Configuration/ LDAP page Configuration/ LDAP page Enabled/disabled IP address or network name of the computer where the HP Digital Sender Service is installed LAN fax product name Preferences for fax notifications Default printer - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 80
ABM HP JetAdmin Other ECM (Error Correction Mode) transmission enabled/disabled Default accounting code Destinations in the Public Fax address book Send to computer parameters Main menu/ Public Fax Configuration/ Fax page Configuration/ Fax page Enabled or disabled IP addresses of receiving - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 81
on page 80 lists the parameters you can configure using the configuration menu at the control panel. The configuration menu is available only to the administrator if an administrator password has been configured. See "Changing or setting administrator password" on page 100 for information on how to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 82
make changes. In the dialog for a parameter Confirm the value and close the dialog. In the configuration menu Close the configuration menu and save the values you entered. In the configuration menu Display a list with the following choices: Shutdown, Factory defaults, and Check Address Books. EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 83
language changes as soon as you select a different language. To specify how the digital sender HP JetDirect print server obtains its TCP/IP configuration. Choices: MANUAL. From the control panel or using management software such as the HP JetAdmin software (you then use the IP Address, IP Subnet - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 84
by the digital sender to send e-mail notifications. Up to 255 characters are allowed. E-mail Server Addr. IP address of the e-mail SMTP-MIME server. CLEAR sets the address to 00.00.00.00. If left blank or cleared, the e-mail service is disabled. Both the E-mail Server Addr. and Email Default From - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 85
must be enabled for the e-mail service to work. Note: You must provide a default e-mail address to prevent users from sending anonymous e-mail messages. Email Default Subject Default text for the SUBJECT field in e-mail messages sent by the digital sender. This default text is used only when - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 86
to 512 characters are allowed. Password associated with the LDAP Account Name. Default image quality used for documents sent to computers. Choices: B/W Document, Color Document, Color-B/W Photo. Used to enable the JetSend service. The setting is either on or off. IP address of the DNS server. Used - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 87
panel 1 Make sure the digital sender is idle (the green light under the button is off). 2 At the control panel, press SHIFT+ALT+ . 3 If an administrator password is required, the HP 9100C Login dialog box appears. Type the password and press OK. 4 When the configuration menu appears, select the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 88
LAN fax product supports notifications and if you have configured the digital sender for them. See the description of notifications on the HP JetAdmin software Fax page under "To move through the configuration pages" on page 46. notification of e-mail delivery (DSN) Users can enable or disable - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 89
receive e-mail messages when important events occur using the HP JetAdmin software 1 Start the HP JetAdmin software. 2 On the device list, select the digital sender you want. 3 Click Device and then click Modify. 4 In the Configuration window, click Security. 5 Select your preference for Notify me - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 90
printed transaction reports and e-mail messages for fax transmission 1 Start the HP JetAdmin software. 2 On the device list, click the digital sender you want. 3 Click Device and then click Modify. 4 In the Configuration window, click Fax. 5 Select your preferences for notifications. 6 Click OK. EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 91
the network using the HP JetAdmin software until you restart it. To shut down using the control panel 1 Make sure the digital sender is idle (the green light under the button is off). 2 At the control panel, press SHIFT+ALT+ . 3 If an administrator password is required, the HP 9100C Login dialog box - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 92
sure that no one is using the digital sender. The shutdown interrupts any job in process. 2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to shut down. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click one of the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 93
(described under "Restoring" on page 96) when instructed to do so by troubleshooting steps or HP customer support Resetting address books does the following: erases the administrator password locks the digital sender from use until the reset is complete erases the contents of all public and - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 94
network when instructed to do so by troubleshooting steps or HP customer support Resetting network parameters does the following: locks the digital sender from use until the reset is complete erases the configuration for TCP/IP, DNS/WINS, security (except the administrator password), e-mail - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 95
digital sender and all address books when instructed to do so by troubleshooting steps or HP customer support Resetting the digital sender to factory defaults is a combination of resetting address books and resetting network parameters. It does the following: erases the administrator password - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 96
shutdown interrupts any job in process. 2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to reset. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click Reset to factory defaults, and then click OK. 7 Click OK to confirm - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 97
of changes in the HP Address Book Manager to make a copy of information so that you can replicate it on another digital sender when instructed to do so by troubleshooting steps or HP customer support Notes about the procedure: The administrator and users can both back up address books, but - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 98
contact HP customer support. Note the code and contact HP customer support. Retry. If the problem persists, note the code and contact HP customer support. Retry. If the problem persists, note the code and contact HP customer support. To back up 1 Make sure that no one is using the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 99
: to replace the address book information in a digital sender to copy the address books from one digital sender to another digital sender (these digital senders do not have to be on the same network) when instructed to do so by troubleshooting steps or HP customer support Notes about the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 100
that no one is using the digital sender. The restore interrupts any job in process. 2 Make sure the HP Digital Sender Link is running on the restore once you have started it. Clicking Cancel only closes the window that monitors the operation. 7 Click OK to confirm that you want address books 97 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 101
that this feature works only if your system supports DSN (Delivery Status Notification) and if you supply an e-mail address for the user in this profile. Click Add E-mail address to Public Address Book to add the user to the Public Email address book. Make sure you select the Account Enabled - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 102
2 In the ABM main window, click Users. 3 Click the user whose profile you want to change. 4 On the File menu, click Properties. 5 Make your changes in the User Profile Properties dialog box. 6 Click Change to confirm the changes and return to the main window. To delete a user profile 1 Start the ABM - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 103
the digital sender. 3 Click Device and then click Modify. 4 In the Configuration window, click Security. 5 Use the Allow guest users field to indicate your preference (anyone or only registered users). 6 Click OK. Note Changing or setting administrator password You can change the administrator - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 104
(such as erasing user address books and resetting the digital sender to factory defaults). After you have erased the administrator password, you can reassign a password at any time. See "Changing or setting administrator password" on page 100. To erase administrator password At the control panel - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 105
the HP JetAdmin software 1 Open the HP JetAdmin software. 2 In the device list, click the digital sender. 3 Click Device and then click Modify. 4 In the Configuration window, click Security. 5 Select your preference for Administrator must always validate creation/changes of registered user profiles - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 106
on how the requirement is set). Users cannot access their private address books at the control panel until their profiles have been validated. To validate a new or changed user profile 1 Start the ABM. 2 In the ABM main window, click Users. 3 Click the user profile that needs validation. 4 On the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 107
you log in to the HP Address Book Manager as administrator, the main window lists the following: Public Email Contains e-mail addresses available to any user. Only the administrator can change information in this address book (see "Maintaining the Public Email address book" on page 105). Public - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 108
Maintaining the Public Email address book Only the administrator can change information in the Public Email address book. To add an address to the Public Email address book 1 Start the ABM. 2 In the ABM main window, click Public Email. 3 On the File menu, click New. The New E-mail dialog box appears - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 109
the distribution list you want to change. 7 On the Edit menu, click Paste. The new destinations are added to the list. To delete addresses from a distribution list 1 Start the ABM. 2 In the ABM main window, click the distribution list that contains the addresses you want to delete. 3 Select the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 110
Both users and the administrator can import e-mail addresses into the digital sender, but they have different capabilities: Users can import e-mail addresses only into their private e-mail address books. The administrator can import e-mail addresses into the Public Email address book. Users can - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 111
LDAP Data Interchange File (LDIF) Characteristics of the file: ASCII format File extension of .ldif For detailed and current information on this file format, see the LDIF technical specifications maintained by the Internet Engineering Task Force (IETF) at the following location: http://search. - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 112
are needed if you want to include a comma in the name Example: "Mark, White",[email protected] Bob Red,[email protected] EN Working with address books 109 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 113
Hewlett-Packard Batch Configuration (HPBC) Characteristics of the file: ASCII format one command per in the Public Email address book. If used, this must be the first line in the file. SE emailab Add the entry to the Public Email address book. A user name and e-mail address are required. This - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 114
list of printers that you make available appears in the ABM main window under Public Printers. The printers you choose must already be configured on the network. You can set up any number of printers for convenience copying. At the digital sender, users then select the one they want to use. Only one - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 115
only if your LAN fax product supports notifications and if you have enabled them (see the description of notifications on the HP JetAdmin software Fax page under "To move through the configuration pages" on page 46). 1 Start the ABM. 2 In the ABM main window, click Public Printers. 3 Click the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 116
of an activity user profile activity erase of address book contents backup restore firmware upgrade system errors changes in configuration made with the configuration menu at the control panel change to e-mail configuration change to fax configuration convenience copy enabled - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 117
menu, click View Log. 3 Click either Administrator or Guest. 4 You can keep the activity viewer open while you work on your computer. To close it, on the File menu, click Exit. To view the activity log for a registered user 1 Start the ABM. 2 Click Users. 3 Click the user whose log you want to see - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 118
in order to list all fatal messages first). To do all or parts of the log to the Windows Clipboard and troubleshooting problems. Once you clear the log, entries reflect only current conditions. Clearing the log is also useful when you have moved the digital sender, or made major configuration changes - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 119
useful information about the digital sender (see the table on the next page). Use it for the following reasons: verify configuration settings verify the operating status of the HP JetDirect print server learn the MAC address of the digital sender learn firmware version numbers The self - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 120
FW Rev. MAC Address IP Address Subnet Mask TCP/IP status Gateway Addr. Received pkts Bad packets Framing err. Transm. pkts Collisions Version of firmware installed in the digital sender. Release date of the firmware installed in the digital sender. Product number of the HP JetDirect print server - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 121
the digital sender has received its TCP/IP configuration: BOOTP Automatically from a BOOTP server. DHCP Automatically from a DHCP server. MANUAL Manually from entries made at the control panel, from the HP JetAdmin software, or from other means. HP manufacturing identification code assigned - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 122
contrast on the control panel. You might want to do this, for example, to adjust for lighting conditions in your office. To change contrast level You can change the contrast level at any time. The digital sender does not need to be idle. At the control panel, press the following while at the main - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 123
any job in process. 3 Start the HP JetAdmin software. 4 On the device list, click the digital sender. 5 Click Device and then click Modify. 6 In the Configuration window, click Tools. 7 Click Upgrade and then click Firmware Upgrade. 8 Use the Browse window to select the folder where the upgrade - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 124
Maintaining the hardware CAUTION Note Cleaning the digital sender You occasionally need to clean your digital sender, as described in the following steps. To clean the digital sender and delivery guide 1 Shut down the digital sender (see "Shutting down and restarting" on page 88). 2 Turn the power - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 125
example, vertical black or white lines appear on images). To replace the delivery guide sheet 1 Shut down the digital sender (see "Shutting down and restarting" on page 88). 4 2 Turn the power off. 3 Raise the ADF unit. 4 Open the delivery guide by grasping the small plastic handles on either - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 126
cover located behind the right-hand roller, and pull the cover towards you. 5 Move the rollers to the right and remove the rollers and roller bar. 6 Install new lower rollers by inserting the left side into the matching bar in 5 the digital sender. 7 Replace the plastic cover, putting the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 127
server CAUTION HP JetDirect print servers (interface cards) contain electronic components that can be damaged by static electricity through electrostatic discharge (ESD). To prevent ESD damage, maintain frequent contact with any bare sheet metal surface on the digital sender. A grounding wrist - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 128
10 LEDs on HP JetDirect J3113A print server 7 Press the new interface card into the digital sender until the interface card is firmly seated, and tighten each retaining screw a little at a time until both screws are secure. 8 Connect the network cable to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 129
126 Chapter 3 - Administering EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 130
is your guide for resolving problems that might occur while you are using the HP 9100C Digital Sender. The chapter is divided into the following sections: sources for information about problems (page 128) clearing paper jams (page 129) troubleshooting the digital sender (includes a list - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 131
"Fax service troubleshooting" on page 158 for details. This tool can be used to monitor and troubleshoot the digital sender. See the diagnostics and troubleshooting topics in the HP JetAdmin software online help for details. Messages appear in the program you are using when there are problems. See - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 132
Clearing paper jams 1 2 3 When you have a paper jam, the control panel displays this message: Paper jam. Open the cover and remove the paper. Use the appropriate procedure below to clear the jam: clear jams at the start of a page clear jams at the end of a page clear jams inside the ADF To - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 133
to continue sending. Stop processing and send the data to its destination by pressing SEND. Stop sending without saving your 3 data by pressing . 130 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 134
1 To clear jams inside the ADF 1 Raise the control panel. 2 Raise the ADF unit. 3 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 4 Remove the jammed paper. 2 3 4 EN Clearing paper jams 131 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 135
by aligning its holes with the small plastic spindles on the delivery guide and pressing down. 6 Close the ADF unit and push the control panel down securely. 7 The control destination by pressing SEND. Stop sending without saving your data by pressing . 132 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 136
Troubleshooting the digital sender Note General digital sender troubleshooting Use the table below to solve common problems encountered while using the digital sender. Contact HP customer support if the actions suggested below do not resolve the problem. As a general rule for all problems, check - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 137
. You cannot type your e-mail address and access your private address books. Your password must be typed exactly as it appears in your user profile. Passwords are case-sensitive, so make sure you enter the correct combination of uppercase and lowercase letters. 134 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 138
Windows NT computer (the computer on which the HP Digital Sender Service is installed): Check that the HP Digital Sender Service is running and you have read/write access to the folder being used. Check the Windows NT event log for possible error messages. EN Troubleshooting the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 139
To do this, verify that the TCP/IP status parameter on the self-test page reads "READY," and then try to reach the digital sender using a network command such as ping. Make sure the printer address is correctly configured (see "Managing printers" on page 111). 136 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 140
pending (see "Fax service troubleshooting" on page 158). Make sure the LAN fax server is running. Make sure the HP Digital Sender Service is running on the server. Check the fax workarea for the following things: (1) a workarea exists and the hard drive is not full, (2) the user has read/write - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 141
the Fax page of the HP JetAdmin software. Make sure that a default printer for printing fax transaction reports has been configured in the ABM (see "Managing printers" on page 111). Make sure the LAN fax server is running. Make sure the HP Digital Sender Service is running on the server - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 142
again. If the problem persists, the address book database is beyond recovery. Try resetting and restoring address books (see "Resetting" on page 90 and "Restoring" on page 96). If neither of these actions resolves the problem, contact HP customer support. EN Troubleshooting the digital sender 139 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 143
+ALT+ . 3 If an administrator password is required, the HP 9100C Login dialog box appears. Type the password and press OK. 4 When the configuration menu appears, press TOOLS. 5 Select Check Address Books and press OK. 6 Confirm that you want to perform the check. The digital sender shuts down and - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 144
the address book database" on page 139.) Reset address books (see "Resetting" on page 90). Restore a backup copy of the address books (see "Restoring" on page 96). If the problem persists, note the error codes and contact HP customer support. EN Troubleshooting the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 145
folder exists and the hard drive is not full. Make sure the network access rights are correct. If the destination is a Windows NT computer, make sure the HP Digital Sender Service is running and you have read/write access to the folder being used. The administrator is Wait until the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 146
HP JetAdmin software. Make sure the HP JetDirect print server is communicating with the network. To do this, verify that the TCP/IP status parameter on the selftest page reads "READY," and then try to reach the digital sender using a network command such as ping. EN Troubleshooting the digital - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 147
copy of the address book (see "Restoring" on page 96). Internal error. codes Digital Sender halted. Internal problem. See the internal error table starting on page 153. Invalid credentials. Check The account name and Use the HP JetAdmin software or account name and password that have been - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 148
lit, you might need to change the position of configuration jumpers to match your network (see "HP JetDirect print server troubleshooting" on page 168 for details). If the problem persists, contact HP customer support. JetSend subsystem busy. The digital sender has another HP JetSend job pending - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 149
Message Description Actions Network error codes. There is a problem with the HP JetDirect print server. Turn the digital sender off and then back on. Check the TCP/IP status parameter on the self-test page. If it displays "READY," try reaching the digital sender using a network command such - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 150
panel or the DNS/ WINS page in the HP JetAdmin software, make sure that you have correctly configured a DNS server and default domain. Try reentering the information in the configuration menu. If the problem persists, contact HP customer support. EN Troubleshooting the digital sender 147 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 151
in the configuration menu, check the DNS or WINS server database to see if you can find the name. Try reentering the information in the configuration menu. Turn the digital sender off and then back on. If the problem persists, contact HP customer support. 148 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 152
the configuration menu, check the DNS/WINS server database to see if you can find the name. Try reentering the information in the configuration menu. Turn the digital sender off and then back on. If the problem persists, contact HP customer support. EN Troubleshooting the digital sender 149 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 153
with the HP JetAdmin software (LDAP page). The user name you typed The digital sender did not Try again. was not found. Contact the administrator. recognize the user name Use the ABM to verify that the user you entered. name typed at the control panel is stored in the address book. 150 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 154
you want to or press CANCEL to cancel. reset the digital sender to the factory defaults. This will clear your changes. Do you really want to proceed? You are being asked to confirm that you want to discard all changes that you have made in the configuration menu. Press OK to discard your - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 155
pending faxes. The digital sender can Please, delete HP JetAdmin software or the configuration menu at the control panel to change the account name and password. Your profile is not enabled. Contact the administrator. The administrator needs Use the ABM to validate the user to validate new user - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 156
HP customer support to arrange return of the digital sender. 5,500003 Hardware problem. Make sure the digital sender is unlocked (see "Install the unit" on page 36). Unlock it if necessary. If the problem persists, note the code and contact HP customer support. EN Troubleshooting the digital - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 157
code and contact HP customer support. Turn the digital sender off and then back on. If the problem persists, note the code and contact HP customer support. 7,300 through 7,310 7,400 through 7,410 8,100 through 8,110 8,200 through 8,210 8,300 through 8,310 154 Chapter 4 - Troubleshooting - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 158
factory defaults (see "Resetting to factory defaults" on page 92). NOTE: This also erases the administrator password, all TCP/IP configuration, and all public and private address books. If the problem persists, note the code and contact HP customer support. EN Troubleshooting the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 159
HP JetAdmin software or the ABM. with the network connection or Turn the digital sender off and on, and then with the internal driver for the repeat the step above. HP JetDirect print server. If the problem persists, note the code and contact HP customer support. Address book hard drive - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 160
page" on page 116) network management and monitoring software (for example, the HP JetAdmin software) E-mail service troubleshooting You can use the HP JetAdmin software to verify that the path from the digital sender to the e-mail server is properly configured and working. This procedure remotely - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 161
two ways: Run the setup program again. Choose the option for installing the HP Digital Sender Service. The program will discover that you have already installed the service and ask if you want to reinstall the service or change the fax workarea. Stop the fax service and reenter the fax workarea - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 162
fax software. 1 Start the HP JetAdmin software. 2 In the device list, click the digital sender. 3 Click Device and then click Modify. 4 In the Configuration window, click Fax. 5 On the Fax page, click Job Status. A dialog box appears with status information. EN Troubleshooting network problems 159 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 163
changes to your window, click Device, and then click administrator profile. Find to see if the HP JetAdmin software can discover the IP address. Turn the digital sender off and then back on. In the HP JetAdmin software, try to find the digital sender again. In the HP JetAdmin software - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 164
JetAdmin or HP Address Book Manager on this device. Configuration channel is busy, cannot connect to device now. Configuration error. Description Actions Two administrators cannot Make sure no one else is logged in be logged in to the same to the same digital sender as digital sender and be - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 165
HP JetAdmin software can discover the IP address. Make sure all cabling is securely connected. Restart the digital sender from the unit itself. Then use the HP JetAdmin software again to try to find the digital sender. If the problem persists, contact HP customer support. Firmware - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 166
from the computer where the HP JetAdmin software is running. Make sure the digital sender is connected to the network. If the problem persists, note the code and contact HP customer support. HP JetAdmin could not open Firmware image. Upgrade cancelled. The HP JetAdmin Check that you have - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 167
that the digital sender is responding is with the HP JetAdmin software. In the main window, click Device, and then click Find to see if the HP JetAdmin software can discover the IP address. If the problem persists, contact HP customer support. Not enough rights for The default In the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 168
HP Address Book Manager for lost notifications. Make sure the LAN fax server is running. If the problem persists, reset network parameters to remove pending fax jobs (see "Resetting network parameters" on page 91). NOTE: This also erases the administrator password, all TCP/IP configuration - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 169
IP address. Turn the digital sender off and then back on. In the HP JetAdmin software, try to find the digital sender again. In the HP JetAdmin software, verify that you can contact other network devices. If the problem persists, contact HP customer support. 166 Chapter 4 - Troubleshooting - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 170
digital logging in to configure the sender is responding is with the device, or when saving HP JetAdmin software. In the main administrator profile window, click Device, and then click changes. Find to see if the HP JetAdmin software can discover the IP address. Turn the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 171
HP JetDirect print server troubleshooting General troubleshooting Several parameters on the self-test page provide helpful information about the print server. In particular, the TCP/IP status parameter indicates whether the print server is actively connected to the network or whether an error - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 172
to turn the digital sender off and then on again. The interface card might require up to 10 seconds to establish a connection on the network. Then verify that the TCP/IP status parameter on the self-test page reads "READY." Jumper setting descriptions Jumper location AUTO=ON (Default)* 100 Mbps - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 173
not be reached. error The function failed. Some action is required, either by the user or the administrator. Generally, the digital sender can still be used for other functions. fatal A severe problem. This requires administrator intervention and possibly a call to HP customer support. See "Using - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 174
receiving computer is on. Make sure the HP Digital Sender Link is running and enabled on the receiving computer. Make sure the IP address or DNS name of the receiving computer is correctly typed. If the problem persists, contact HP customer support. 002/02 Notification message only. The No - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 175
"Fax service troubleshooting" on page 158). If the problem persists, note the code and contact HP customer support. 003/03 There is a problem sending Make sure the HP Digital Document sent to the the document to the HP Digital Sender Service is running. HP Digital Sender Service. Sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 176
"Fax service troubleshooting" on page 158). If the problem persists, note the code and contact HP customer support. 003/07 There is a problem sending Make sure the HP Digital Document sent to the the document to the HP Digital Sender Service workarea HP Digital Sender Service. Sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 177
. HP Digital Sender Service. Recipient(s): name. Number: fax number. # of receipt: number. # of pages: pages. Result: Failed. Image processing error. Code: code. processed. Turn the digital sender off and then back on. If the problem persists, note the code and contact HP customer support - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 178
transmission in the LAN fax server to see if the fax job is still pending. Use the setup program to check that a fax workarea is set and is not empty (see "Fax service troubleshooting" on page 158). If the problem persists, contact HP customer support. EN Activity log messages 175 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 179
. Make sure the correct path to the program has been configured (see "Customizing the digital sender to support third- party programs" on page 58). Make sure the HP Digital Sender Service is running. Make sure the HP Digital Sender Service has read/ write access to the folder in which it is - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 180
Make sure all cabling is securely connected. If the problem persists, contact HP customer support. 010/00 System restore failed. The address book restore did not complete. In most cases, this is because the hard drive inside the digital sender did not have enough room. Check the contents of - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 181
on the hard drive where you want to store the backup copy. Backup requires an average of 50 to 100 MB of free hard disk space. If the problem persists, contact HP customer support. Notification message only. The No action required. procedure for resetting address books was successful - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 182
successfully completed the import. 026/02 Address Book Import status: interrupted. Code: code. The digital sender encountered an internal problem during the import. Try the import again. If the problem persists, note the code and contact HP customer support. EN Activity log messages 179 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 183
be accessed for some reason. Try the procedure again. If the problem persists, contact HP customer support. Notification message only. No action required. The digital sender has started an internal check of all address books and is locked from use until the check has completed. The - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 184
on. 034/03 Security status: e-mail notification to administrator is on, registered user profiles validation is on. Description Actions Problems in the address books prevented the internal check of address books from completing. Reset address books (see "Resetting" on page 90) and then restore - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 185
. Notification message only. The Use the HP JetAdmin e-mail service for the digital software to enable the sender has been disabled. e-mail service (Email page). If a problem with the system disabled the e-mail service, contact HP customer support. 182 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 186
reachable. Notification message only. Actions Use the configuration menu at the control panel or the HP JetAdmin software to configure the e-mail server address. Turn the digital sender off and then back on. If the problem persists, contact HP customer support. Same as for message 035/00 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 187
that the printer address is correct. If the problem persists, contact HP customer support. 047/02 Print job result. From: name. To: printer name. Result: success. The print job sent from the digital sender printed successfully. No action required. 184 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 188
: Image processing error. An internal error occurred Try resending the while the document was being document. processed. Turn the digital sender off and then back on. If the problem persists, contact HP customer support. 048/00 Printer unreachable. Name: printer name. Code: code - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 189
053/00 HP 9100C configuration changed at the control panel. 054/02 PML initialization result: initialization error. 055/01 Environment enabling: Fax has been result. 055/02 Environment enabling: Email has been result. 056/01 HP Digital Sender Service address has changed to: IP address. 056/02 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 190
menu at the control panel or the HP JetAdmin software to configure the default FROM e-mail address. If the problem persists, contact HP customer support. 059/00 System boot. Notification message only. The No action required. digital sender is restarting. 060/00 System shutdown. Notification - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 191
the software The troubleshooting for software is divided into these sections: general software troubleshooting (page 189) HP Address Book Manager messages (page 190) HP Digital Sender Link messages (page 195) General software troubleshooting Use the table below to solve common problems - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 192
order. HP Address Book Manager messages Message ABM has found a number of items greater than the maximum supported. Application may become unstable. ABM internal error code. Address Book locked. Cannot access the Windows Registry. The Windows Registry data is corrupted. Digital sender busy - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 193
e-mail addresses, some of the configuration, make sure all fields in the directory fields are filled. See the configuration were not filled. user guide for information on defining directories. Invalid user name or password. The digital sender did not recognize the user name or password that - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 194
HP Address Book Manager messages (continued) Message Description Actions Login Failed. Wrong Login Name or Password Bind Failed. During the procedure, you entered an invalid login name or password for the server to be searched. In the directory configuration, check the login name and - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 195
type e-mail addresses, you entered configuration, check the in a different value. an incorrect port number for port number. See the user the server containing the guide for information on directory to be searched. defining directories. Timeout expired. The digital sender is not responding - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 196
HP Address Book Manager messages (continued) Message Your query has exceeded the size limit. Description Actions During the procedure to import In the Directory search e-mail addresses, the search dialog box, narrow the found a greater number of Name or Email address entries that match - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 197
contains the error messages that might appear when you are using the HP Digital Sender Link and actions to take to resolve the problem. Messages are listed in alphabetical order. HP Digital Sender Link messages Message A file already exists with the same name. Address Book Manager still active - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 198
default inbox because the hard drive on the computer is full. HP Digital Sender Link The HP Digital Sender Link is Click Yes to configure the parameters not set. Run setup either not installed or is not parameters correctly. utility? configured correctly. EN Troubleshooting the software - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 199
for the specified directory. The HP Digital Sender Link cannot accept or create the path specified in the Path to Receive Inbox field because you do not have the rights to read and write to the requested location. Try retyping the folder path or choose another one. Or, change the rights for the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 200
when instructed to do so by troubleshooting steps or by HP customer support Notes about the procedure: You cannot restore old firmware images if you have processed more than 50 jobs at the digital sender using a more current version of firmware. Restoring firmware images locks the digital sender - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 201
198 Chapter 4 - Troubleshooting EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 202
5 Warranty and support information Hewlett-Packard limited warranty statement HP PRODUCT HP 9100C Digital Sender DURATION OF WARRANTY One year 1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 203
software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance. Operation of the digital sender 5 - Warranty and support information EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 204
and accessories You can obtain replacement parts for your HP 9100C Digital Sender by contacting your sales representative or your Hewlett-Packard dealer. Replacement parts and accessories Item English documentation set French documentation set Italian documentation set German documentation set - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 205
begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:30-18:00 CET. HP provides a free telephone support service during the warranty period. By calling a telephone - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 206
: If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see "Worldwide sales and service offices" on page Seoul, call Turkey (90) (1) 224-5925 Japan (81) (3) 3335-8333 EN HP customer support options worldwide 203 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 207
we suggest these services: Obtaining software utilities and electronic information for: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: for HP 9100C Digital Sender http://www.digitalsender.hp.com in - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 208
FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three United States 1-800-333-1917 Japan +81 (0) 3 3335 8622 EN Chapter 5 - Warranty and support information 205 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 209
offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed under "HP customer support" on page 204. Products should not be returned to these offices. Argentina Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 210
Centre 21 Nehru Place New Delhi 110 019 Phone: (91) (11) 647-2311 Fax: (91) (11) 646-1117 Hardware Repair Center and Extended Warranty Support: Phone: (91) (11) 642-5073 (91) (11) 682-6042 Italy Hewlett-Packard Italiana SpA Via Giuseppe di Vittorio, 9 Cernusco Sul Naviglio I-20063 (Milano) Phone - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 211
Hardware) Extended Warranty Support: Phone: (82) (2) 3770-0365 (Bench) (82) (2) 769-0500 (Onsite) Latin American Headquarters 5200 Blue Lagoon Drive Suite 950 Miami -00 Fax: (48-22) 608-76-00 Russia Middle East/Africa ISB HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 212
Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Spain Hewlett-Packard Española, S.A. Carretera de (41) (084) 880-11-11 Fax: (41) (1) 753-7700 Warranty Support: 0800-55-5353 Taiwan Hewlett-Packard Taiwan Ltd. 8th Floor 337, Fu-Hsing - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 213
210 Chapter 5 - Warranty and support information EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 214
43 part numbers 201 Administrator Password parameter 81 Adobe Acrobat Reader installing 43 website for obtaining 15 agreements, service 204 America Online support service 204 applications. See programs asset number, assigning 72 assigning IP address alternatives 33 default timeout 33 manually 80 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 215
for configuration 33 cleaning delivery guide sheet 121 digital sender 121 scanning glass 134 CLEAR function key 79 clearing activity log 115 address books 71 clearing paper jams at end of a page 130 at start of a page 129 inside ADF 131 client software disk space requirement 30 distributing 55 code - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 216
inbox 135 resetting to factory 92 SUBJECT field in e-mail messages 82 timeout for assigning IP address 33 defects product 199 software 200 delivery guide sheet cleaning 121 part number 201 replacing 122 destinations computer 16 digital sender 15 fax 16 function key 58 JetSend 16 maximum supported 25 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 217
mode 45 Extended SMTP support 15 Extension for HP JetAdmin software 43 F factory defaults, resetting to 92 Fast Ethernet support 8 troubleshooting 168 fast-track configuration 32 fatal activity log messages 170 fax daemon. See Digital Sender Service Fax page 50 fax service description 16 enabling 50 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 218
202 troubleshooting 133 warranty 199 heating problem 133 Hewlett-Packard Batch Configuration (HPBC) files, importing 107 Hi-Res Color-B/W Photo sending quality 12 HP Address Book Manager. See Address Book Manager HP authorized dealers 204 HP Color LaserJet 4500 printer 14 HP Digital Sender Link - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 219
cables 36 client software 55 digital sender 36 in Token Ring network 36 JetSend sticker 37 language sticker 37 interface cards. See JetDirect print servers interface type 22 internal errors 144 Interval field 50 interview mode 45 invalid IP address 65 IP address assigning manually 80 assigning using - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 220
capabilities 25 requirement 30 messages activity log 170 Address Book Manager 190 control panel 141 Digital Sender Link 195 installation 66 internal error 153 JetAdmin software 160 network error 146 Windows NT events 135 MIME support 15 minimum configuration 32 modes expert 45 interview 45 sending - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 221
25 problems. See troubleshooting processor, Pentium 30 profiles, user. See user profiles 27 programs customizing to support 58 installed for digital sender 21 sending to other 17 Public Distribution Lists address book adding lists 105 deleting lists 106 description 104 maintaining 105 Public Email - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 222
91 to factory defaults 92 resolution dpi 13 fax transmission 50 EN optical 22 Resolution field (HP JetAdmin software) 50 restarting the digital sender 88 restoring address books 96 firmware 198 problem 177 Retry field 50 RLE compression 11 rollers, replacing lower 123 S sales and service offices - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 223
output 19 troubleshooting control panel 134 Digital Sender Service 172 DNS configuration 147 e-mail configuration 148 e-mail service 157 e-mail transmissions 136 fax service 158 general 133 hardware 133 HP JetDirect print server installation 65 image quality 134 installation 63 internal errors 144 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 224
the digital sender 36 upgrading firmware description and steps 120 problem 177 user guide installing for administrator 43 installing for user 55 online 43 part numbers 201 user profiles changing 99 controlling validation 102 deleting 99 maximum number 25 validating 103 users activity log 113 adding - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 225
- HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 226
Copyright© 2001 Hewlett-Packard Co. Manual Part No. C1311-90915 *C1311-90915* *C1311-90915* C1311-90915 - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 227
hp 9100C digital sender addendum - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 228
- HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 229
to the HP Digital Sender 9100C 5 Configuration methods 6 Control panel configuration 6 Configuration software 6 Web Access 6 Configuration replication 7 Enhanced network support 8 Using a Web server for user authentication 8 Using the IIS Web server 9 Preparing the digital sender to work - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 230
information to password-protected devices 27 Code update 27 Contrast settings 28 Changing the contrast on a per-job basis 28 Additions and enhancements to software 29 HP Enterprise Center 29 Using Address Book Manager updates 31 Using HP JetAdmin software updates 32 Support for Microsoft - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 231
HP Digital Sender 9100C Addendum - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 232
or otherwise distribute the hard copies; and b) place an electronic copy of this addendum on a network server provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard digital sender associated with this addendum. Part number: C1311-online Third Edition - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 233
offers. Visit the HP Digital Sender 9100C website at www.digitalsender.hp.com. Enhancements to the HP Digital Sender 9100C This section describes the enhancements that affect using the HP Digital Sender 9100C itself. These changes pertain to: Configuration methods Enhanced network support Web - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 234
control panel keyboard and menu options. Configuration software An administrator can use the HP JetAdmin software and Address Book Manager (ABM) to configure a digital sender from a computer. Web Access You can now remotely configure the HP Digital Sender 9100C quickly and easily using the new Web - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 235
until the replication process has completed on all digital senders. 9 When replication is complete, click Replication Status on the Replicate page to view the results. Configuration replication does not replicate address books or user profiles. Use HP Enterprise Center to replicate this data. See - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 236
typing ":4242" after the IP address in your Web browser's address bar (see "Preparing the digital sender to work with a Web server" on page 12). Using a Web server for user authentication In the past, users could be authenticated when opening the Address Book Manager (ABM) from their computers - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 237
for Windows 2000 or IIS 4.0 for Windows NT 4.0 Server. 3 Open Internet Service Manager (IIS) and set up a home directory or virtual directory for the IIS Web server in Default Web Site. It is highly recommended that a home or virtual directory be created just for the purpose of digital sender user - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 238
on the same server as the one hosting the IIS Web server. 5 If the IIS administrator wants the NT user account name and password to be encrypted between the digital sender and the IIS Web server, then configure the IIS Web server for server-side SSL (secure socket layer). This means the virtual - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 239
While logged on as an NT user account with administrative privileges, set this user right using User Manager (NT 4.0) or Local Security Policy (Windows 2000). IIS is now ready to support digital sender user authentication against Windows. Go to "Preparing the digital sender to work with a Web server - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 240
User Name and Password for this digital sender. The User Name is always "Administrator." 3 When the Web page for the digital sender opens, click Settings and then click Authentication. 4 In the URL field, type the URL of the Web server you want to use for authentication. If DNS is configured - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 241
e-mail address, and the name of the user profile must exactly match the user name in the user database against which the Web server is authenticating. • Configure the digital sender's LDAP feature to match account user names to LDAP common names. The LDAP method may require the LDAP administrator to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 242
to the From: field on the digital sender. Configuring the LDAP server If you want the digital sender to try to return e-mail addresses from an LDAP database, the LDAP database must have an attribute containing the user name and ID, or the LDAP administrator must add an attribute that will contain - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 243
. The administrator can also set the SMTP gateway polling frequency and time zone for e-mail messages. A From: field test has also been introduced for enhancing e-mail delivery reliability. Using blind carbon copy The digital sender now supplies a BCC addressing mode, which allows a user to copy - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 244
box window completely. Choosing a file format For additional flexibility, users can select the file format of the e-mail attachment at the control panel. As the administrator, you can enable or disable this feature from the HP JetAdmin software, the Web Access tool, or from the Configuration menu - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 245
and E-mail to open the e-mail configuration page. Setting SMTP gateway polling frequency As the administrator, you can use the HP JetAdmin software to configure the frequency of the SMTP gateway polling. This feature helps the HP Digital Sender 9100C generate less network traffic while checking the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 246
has been developed that will automatically test a guest user's From: field and subsequently allow the guest user to select fix, help, or ignore. The From: field test will only be used for guest users. It will not be used for registered or administrative users. This test can be enabled or disabled by - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 247
begin with the letters the user types. Users create fax distribution lists using the Address Book Manager (ABM). See the Help file for the ABM for more information. Entering a billing account code Using the HP JetAdmin software or the Web Access tool, the administrator can enable or disable the - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 248
In this case, the Internet fax service provider uses the e-mail account associated with that user name to notify the user of the fax status. If the digital sender is configured only for registered users, users can only change the default account code to their registered user names. 20 Addendum EN - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 249
. When a user sends a fax from the digital sender, the digital sender sends the fax to the Domino server at 15 pages per minute. Then, the Fax for Domino add-in sends an e-mail to the sender of the fax once the fax is transmitted. Configuring Fax for Domino To make the HP Digital Sender 9100C work - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 250
also use the HP JetAdmin software. 1 Open a Web browser and type the URL for the home page for the digital sender you want to configure. The URL appears at the top of the control panel display. 2 Click Settings and then click Send To. The E-mail Settings page appears. 3 Type an IP address or host - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 251
click Apply. 15 Close the Web browser. The digital sender should be configured and should display both an EMAIL key and a FAX key on the control panel. Sending a fax when using Lotus Fax for Domino Users can address documents they are faxing from the digital sender two ways. In the To field, they - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 252
the Address Book Manager printer configuration options. For example, if you have an HP LaserJet 5SI printer with the duplex option, select the new printer type to get duplex copying from the digital sender. Using the HP color LaserJet 8500 printer The digital sender supports the HP color LaserJet - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 253
names In the Configuration menu of a digital sender, the administrator can enable the document-name selection feature, which allows users to enter a name for a document being sent to a PC or another program. When the feature is enabled, a text field appears in the job window. The name entered - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 254
Changing the tag The tag appears in the ApplicationTag field of the header (.hps) file attached to a document the digital sender sends to another program. Using the ABM, the administrator can now decide whether to allow users to edit the tag associated with each destination when they send a document - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 255
password protected. This allows the digital sender to access any HP Jetsend-enabled devices on the network. Code update This update to the digital sender also includes the latest version of the HP Jetsend distribution code for faster and more reliable transmissions. The HP Jetsend code for Windows - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 256
very lightly printed text. The administrator can set the digital sender to use a default contrast level he or she chooses instead of the Automatic one. In the Configuration menu at the control panel, the administrator sets the contrast to Manual and then selects a default contrast level. Users can - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 257
supported. All HP software supports Windows 2000. All Administrator software no longer supports Windows 95. User software continues to support Windows 95. HP Enterprise Center The HP Enterprise Center is a program for Windows that helps administrators manage and maintain several digital senders - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 258
tools, such as the Address Book Manager, HP JetAdmin software, or the Web Access tool. The Enterprise Center also contains management tools of its own that allow you to: upgrade firmware on several digital senders all at once. copy address books from the master digital sender of the profile to - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 259
Using Address Book Manager updates This section lists the new features of the ABM. For instructions on using the ABM, see the Help in that program. Since the release of the HP Digital Sender 9100C, HP has enhanced the ABM to provide even more sophisticated functionality. These enhancements include: - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 260
you to select the default e-mail attachment format. Change this option by selecting a digital sender and in the HP JetAdmin software, choosing Modify from the File menu. Then, click the E-mail tab. Internet fax configuration The Fax tab allows you to choose either Internet fax service or a LAN fax - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 261
user profiles, import address books more easily, determine software setup options more specifically, and gain more extensive logging capabilities during software setup. Support for third-party programs You can now use the new software developer kit (SDK) for the HP Digital Sender 9100C to configure - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 262
. The digital sender successfully imported the addresses. -Or- -Or- Some addresses were not In case of skipped entries, imported because they were check the accuracy of the duplicated or skipped HPB import file. because of internal errors. If the problem persists, contact HP Customer - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 263
Book Import to , report on Distribution Lists/Custom Keys. Added: . Processed: . Skipped: . Notification message only. No action required. The digital sender successfully imported the addresses. -OrSome distribution lists or -Or- In case of errors - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 264
the manuals. Changes are in bold and preceded by an asterisk (*). Message Description Actions 002/01-02-03 Same as stated in manual. Same as stated in manual. Document sent to a PC. PC: . *File Name: Result: Failed/Success/Image processing error - HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 265
- HP 9100C | HP 9100C Digital Sender - (English) Administration Guide - Page 266
copyright © 2001 Hewlett-Packard Company http://www.digitalsender.hp.com
HP Digital Sender 9100C
Documentation Update
An Addendum for the HP Digital Sender 9100C has been
added to the end of this PDF. The Addendum contains
information regarding digital sender features that have
changed since the User Guide and Administrator Guide were
produced. For product information, setup, and use, please
read all of the documentation.