HP BL680c HP Virtual Connect Enterprise Manager User Guide - Page 87

Troubleshooting VCEM, Troubleshooting, Unauthorized error when trying to access the VCEM home

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13 Troubleshooting VCEM Troubleshooting IMPORTANT: VCEM 6.0 supports the Microsoft Internet Explorer 8 (IE8) browser, but the underlying Virtual Connect Manager does not currently provide the same level of support. Using IE8 to perform VCEM Domain Maintenance tasks that access Virtual Connect Manager might result in failed or incomplete operations. HP recommends Microsoft Internet Explorer 7 (IE7) or Firefox 3.0 or 3.5 as the preferred browsers for use with VCEM. For a list of browsers supported by Virtual Connect Manager, see the HP Virtual Connect for c-Class BladeSystem User Guide. When you are upgrading to a new and different CMS, or are moving to a 64-bit CMS, then you might need to migrate your data by using the HP SIM data migration tool. If you are upgrading to a new version of VCEM on the same CMS, data migration with the HP SIM data migration tool is not necessary. For more information, see the Data migration of an existing MS Windows CMS to a new Insight Software 6.0 system white paper on the HP SIM Information Library at http://h18013.www1.hp.com/products/servers/ management/hpsim/infolibrary.html?jumpid=reg_R1002_USEN#b3. Unauthorized error when trying to access the VCEM home page VCEM requires the CMS to be correctly registered in the DNS. Make sure HP SIM can correctly discover the CMS. You might experience an unauthorized error page when trying to access the VCEM home page if the CMS is incorrectly registered in the DNS. To correct this issue, register the CMS in DNS or add the CMS hostname to the Windows hosts file. A job appears with Failed status A job might fail for several reasons. For more information about the reason of job failure and how to correct the issue, see the job details: 1. From the VCEM home page, click the Jobs tab. 2. Locate the job, either by its ID or its name. 3. For detailed information about the job and how you can resolve the issue, click the task name of this job. 4. (Optional) Job details might appear to be truncated when the appended exceeds 256 characters. If this occurs, to view the full job details, go to HP SIM left navigation panel→Events→Shared→VCEM Events. Enclosure has two Onboard Administrators, and one fails If an enclosure has two Onboard Administrators with redundancy and one fails, then the redundant Onboard Administrator might take several minutes to take over. Before performing any operations to the VC Domain, wait until the Onboard Administrator has failed over. Perform an HP SIM discovery to rediscover the new Onboard Administrator IP address. If it is not rediscovered then see the HP BladeSystem c-Class Onboard Administrator User Guide. VCEM is prompting for Onboard Administrator credentials on a configured VC Domain VCEM might prompt for Onboard Administrator credentials on a VC Domain that has already been configured where the Onboard Administrator has been imported and discovered. This issue occurs when a backup VC is discovered or if a failover of a VC Module occurred in a redundancy environment. To correct this issue, perform a rediscovery on the Onboard Administrator IP address associated with the VC Module. Virtual Connect Manager does not accept Onboard Administrator credentials If a VC Domain is being managed by VCEM, and the Onboard Administrator is brought out of Virtual Connect Mode, the following error message appears the next time you log into Virtual Connect Manager: Troubleshooting 87

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13 Troubleshooting VCEM
Troubleshooting
IMPORTANT:
VCEM 6.0 supports the Microsoft Internet Explorer 8 (IE8) browser, but the underlying Virtual
Connect Manager does not currently provide the same level of support. Using IE8 to perform VCEM Domain
Maintenance tasks that access Virtual Connect Manager might result in failed or incomplete operations. HP
recommends Microsoft Internet Explorer 7 (IE7) or Firefox 3.0 or 3.5 as the preferred browsers for use with
VCEM. For a list of browsers supported by Virtual Connect Manager, see the
HP Virtual Connect for c-Class
BladeSystem User Guide
.
When you are upgrading to a new and different CMS, or are moving to a 64-bit CMS, then you might need
to migrate your data by using the HP SIM data migration tool. If you are upgrading to a new version of
VCEM on the same CMS, data migration with the HP SIM data migration tool is not necessary. For more
information, see the
Data migration of an existing MS Windows CMS to a new Insight Software 6.0 system
white paper on the HP SIM Information Library at
ht
tp://h1
80
1
3
.w
w
w1
.hp
.com/pr
oduc
ts/ser
v
ers/
manag
em
ent/hpsim/inf
olibr
ar
y
.html?jumpid=r
eg_R1
00
2_U
SEN#b3
.
Unauthorized error when trying to access the VCEM home page
VCEM requires the CMS to be correctly registered in the DNS. Make sure HP SIM can correctly discover
the CMS. You might experience an unauthorized error page when trying to access the VCEM home page
if the CMS is incorrectly registered in the DNS.
To correct this issue, register the CMS in DNS or add the CMS hostname to the Windows hosts file.
A job appears with Failed status
A job might fail for several reasons. For more information about the reason of job failure and how to correct
the issue, see the job details:
1.
From the VCEM home page, click the
Jobs
tab.
2.
Locate the job, either by its ID or its name.
3.
For detailed information about the job and how you can resolve the issue, click the task name of this
job.
4.
(Optional) Job details might appear to be truncated when the appended exceeds 256 characters. If
this occurs, to view the full job details, go to
HP SIM left navigation panel
→
Events
→
Shared
→
VCEM
Events
.
Enclosure has two Onboard Administrators, and one fails
If an enclosure has two Onboard Administrators with redundancy and one fails, then the redundant Onboard
Administrator might take several minutes to take over. Before performing any operations to the VC Domain,
wait until the Onboard Administrator has failed over. Perform an HP SIM discovery to rediscover the new
Onboard Administrator IP address. If it is not rediscovered then see the
HP BladeSystem c-Class Onboard
Administrator User Guide
.
VCEM is prompting for Onboard Administrator credentials on a configured VC
Domain
VCEM might prompt for Onboard Administrator credentials on a VC Domain that has already been configured
where the Onboard Administrator has been imported and discovered. This issue occurs when a backup VC
is discovered or if a failover of a VC Module occurred in a redundancy environment. To correct this issue,
perform a rediscovery on the Onboard Administrator IP address associated with the VC Module.
Virtual Connect Manager does not accept Onboard Administrator credentials
If a VC Domain is being managed by VCEM, and the Onboard Administrator is brought out of Virtual
Connect Mode, the following error message appears the next time you log into Virtual Connect Manager:
Troubleshooting
87