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HP CM6030 HP Color LaserJet CM6030/CM6040 MFP Series - Software Technical Refe - Page 291

Troubleshooting a firmware update failure, Table 6-4 - error codes

UPC - 883585780983

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Engineering details NOTE: To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation. Table 6-4 Troubleshooting a firmware update failure Reason for firmware update failure Corrective action The .RFU file is corrupted. The product recognizes that the file is corrupted and rejects the update. Download the .RFU file again and send the new file to the product. The wrong product firmware is contained The product recognizes the product mismatch and rejects the update. Download in the .RFU file. the correct .RFU file and send it to the product. The upgrade was interrupted. For an error message of RESEND UPGRADE, resend the upgrade by USB or Network connection. For an error message of RFU LOAD ERROR, SEND RFU UPGRADE ON USB PORT, resend the upgrade by a computer attached to the USB port. A flash hardware failure occurred. Although it is extremely unlikely, the product might have a hardware failure. Call technical support to address the problem (see the flyer that came with the product for a local telephone support list). Or go to one of the following URLs: www.hp.com/ support/cljcm6030mfp or www.hp.com/support/cljcm6040mfp ENWW Remote firmware updates 271

Section	Page
Purpose and scope	21
Introduction	22
Product comparison	23
Product features	25
Quick Reference Job Aids	28
Product walkaround	29
Front view	29
HP Color LaserJet CM6030 and CM6040 MFP Series	29
Back view	30
Interface ports	31
Serial number and model number location	31
Printing-system software	33
Operating-system support	33
Supported operating systems for Windows	34
Supported printer drivers for Windows	34
HP Universal Print Driver (UPD)	34
UPD installation modes	35
Supported utilities for Windows	35
Supported utilities for Windows	35
HP Web Jetadmin	35
Embedded Web server	35
HP Easy Printer Care	35
Supported operating systems for Macintosh	36
Supported printer drivers for Macintosh	36
Software for Macintosh computers	36
HP Printer Utility	36
Open the HP Printer Utility	37
HP Printer Utility features	37
Supported utilities for Macintosh	38
Embedded Web server	38
Software for other operating systems	38
Printer driver support in other operating systems	38
Availability	39
Printing-system software on the Web	40
In-box printing-system software CDs	40
Admin CD	40
User CD	41
1 Worldwide Version	41
Documentation availability and localization	47
Admin CD	47
Main browser screen	48
HP Color LaserJet CM6030 and CM6040 MFP Series Printing-system Install Notes	48
Administrator Documentation screen	49
HP Embedded Web Server User Guide	50
HP Jetdirect Print Servers Administrator's Guide	50
HP Driver Preconfiguration Support Guide	51
User CD	51
Main browser screen	52
Control Panel Wall Poster (.PDF Poster)	52
User Guides	53
User Guide	53
Fax Guides	55
HP Color LaserJet CM6040 MFP Series Fax Guide	55
HP Color LaserJet CM6040 MFP Series Analog Fax Accessory 300 Send Fax Driver Guide	56
Software description	57
Windows printing-system software	58
Supported operating systems for Windows	58
Windows system requirements	58
Macintosh system requirements	59
Printer driver	59
Select the correct printer driver for Windows	59
Priority for print settings	60
Change printer-driver settings for Windows	61
Printing system and installer	61
Printing-system software CD for Windows systems	61
Installer features	65
Driver version numbers for Windows operating systems	66
Windows printer-driver configuration	68
Printer-driver autoconfiguration	68
Bidirectional communication	68
Enterprise AutoConfiguration	69
Update Now	69
HP Web Jetadmin	70
Configurable settings	71
Continuous export	73
HP Driver Diagnostic Printer Check Tool	74
Advanced color use	75
Restrict color use	75
Restrict color printing and copying from the control panel	75
International Color Consortium (ICC) profiles	75
PANTONE color profiles [INTERNAL]	75
Embedded Web server	77
HP Web Jetadmin	78
Scan Setup Wizard	79
MFP Send Fax Driver	80
Font support	81
Basic Windows fonts	81
Default printing-system fonts	81
Install Windows printing-system components	87
Supported operating systems for Windows	88
Windows operating system requirements	88
Install overview	88
Software installation types for Windows	88
Installation options	89
Microsoft Windows general installation overview	90
HP Color LaserJet CM6030 and CM6040 MFP Series printing-system software CD for Windows systems	90
Install	91
Install Notes	92
Support	92
Administrator Software	93
Administrator Documentation	94
Scan Setup Wizard	95
Next Steps	96
Install Windows software for direct connections	98
Install Windows software for networks	99
Detailed Microsoft Windows installation instructions	100
Install the printer driver using the HP Driver Installation Utility (HPDIU)	100
Install the printer driver using the Microsoft Add Printer Wizard	109
Use an existing port for a direct connection	109
Create a new TCP/IP port for a direct connection	116
Print sever connection	119
Microsoft Windows Sharing (peer-to-peer networking)	123
Setting up the host computer running Windows 2000	124
Setting up the host computer running Windows XP	124
Setting up client computers running Windows 2000	124
Setting up client computers running Windows XP	125
Microsoft Point and Print	125
Use the MFP Send Fax Driver	126
Download the HP Send Fax	126
Install the HP Send Fax Driver	127
HP Driver Installation Utility (HPDIU)	127
Add Printer Wizard	131
Send a fax using the HP Send Fax Driver	137
Create a network folder using the Scan Setup Wizard	138
Install documentation and optional software	148
Uninstall software	150
Uninstall component list	150
Uninstall the printer driver or the HP Send Fax Driver by using Windows Add or Remove Programs featu ...	151
Uninstall the printer driver or the HP Send Fax Driver by using the Server Properties feature	155
Uninstall documentation and optional software	156
HP PCL 6 Print Driver for Windows	157
Introduction	157
Access print drivers	159
Printing Preferences driver tabs	159
Properties driver tabs	160
Help system	161
“What's this?” Help	161
Incompatible Print Settings messages	161
Advanced tab features	163
Paper/Output	163
Copy Count	164
Graphic	164
Image Color Management	164
TrueType Font	165
Document Options	165
Advanced Printing Features	165
Print Optimizations	165
Printer Features	166
Layout Options	166
Printing Shortcuts tab features	167
Use defined printing shortcuts	168
General Everyday Printing	168
Paper source	168
Paper sizes	169
Paper type	169
Orientation	170
Print on both sides	170
Pages per sheet	170
Staple	171
Two-sided (Duplex) Printing	171
Booklet Printing	171
Envelopes	172
Factory Defaults	172
Create a custom printing shortcut	172
Paper/Quality tab features	174
Paper Options	175
Paper sizes	175
Custom Paper Size	176
Name	176
Paper size	177
Units	177
Custom width and height control limits	177
Paper source	178
Paper type	178
Special pages	179
Covers	180
Print pages on different paper	180
Document preview image	181
Print Quality	182
Print Quality drop-down menu	182
Effects tab features	183
Resizing Options	183
Actual Size	184
Print Document On	184
Scale to Fit	184
% of Actual Size	184
Document preview image	185
Watermarks	185
Current watermarks	186
Watermark Message	187
Message Angle	187
Font Attributes	187
Default watermark settings	189
Finishing tab features	190
Document Options	190
Print on both sides	191
Print on both sides (automatically)	191
Print on both sides (manually)	192
Flip pages up	193
Booklet layout	193
Book and Booklet Printing	194
Pages per sheet	194
Print page borders	195
Page order	195
Job Separator	196
Document preview image	196
Orientation	196
Output tab features	197
Output Options	197
Document preview image	198
Output Bin options	198
Job Storage tab features	199
Status group box	200
Job Storage Mode	201
Off	201
Proof and Hold	201
Personal Job	201
Quick Copy	202
Stored Job	202
PIN to print	203
Job Notification Options	203
User Name	203
Job Name	204
Use job-storage features when printing	204
Release a job-storage print job	205
Delete a job-storage print job	205
Color tab features	206
Color Options	207
Automatic	207
Manual	207
General	209
Neutral Grays	209
Halftone	209
Color Themes	210
Default (sRGB)	210
Photo (sRGB)	210
Photo (Adobe RGB 1998)	210
None	210
Custom Profile	210
Document preview image	211
Services tab features	211
Internet Services	212
Device services	213
Device Settings tab features	214
Form to Tray Assignment	214
Font Substitution Table	215
External Fonts	216
Installing external fonts	217
Removing external fonts	218
Installable Options	218
Automatic Configuration	219
Tray 3	219
Tray 4	219
Tray 5	219
Duplex Unit (for 2-Sided Printing)	219
Allow Manual Duplexing	219
Accessory Output Bin	220
Printer Memory	220
Printer Hard Disk	220
Job Storage	220
Job Separator	220
Mopier Mode	220
Mopier mode and collation	221
About tab features	221
Macintosh software and utilities	223
Supported operating systems for Macintosh	224
Macintosh system requirements	225
Macintosh printing-system software	226
Supported printer drivers for Macintosh	226
Priority for print settings for Macintosh	226
Change printer-driver settings for Macintosh	227
Software for Macintosh computers	228
HP Printer Utility	228
Open the HP Printer Utility	228
HP Printer Utility features	228
Embedded Web server	229
Availability	229
Printing-system software on the Web	229
In-box printing-system software CDs	230
Macintosh partition	230
CD versions	230
Macintosh install and uninstall instructions	232
Install the Macintosh printing-system software	232
General installation for Macintosh operating systems	232
Detailed Mac OS X installation	233
Product setup	240
Setup a product on Mac OS X V10.4	240
Setup a product on Mac OS X V10.3	245
Setup a product on Mac OS X V10.2.8	249
Troubleshooting the product setup	251
Remove software from Macintosh operating systems	252
Macintosh HP Printer Utility	253
Access to the HP Printer Utility	253
Supplies Status	257
Device Information	260
HP Support	261
File Upload	264
Update Firmware	265
Remote firmware update by using the HP Printer Utility	265
Duplex mode	266
Trays Configuration	267
Lock Resources	268
Stored Jobs	269
Releasing a job-storage print job	269
Deleting a job-storage print job	270
E‑mail Alerts	270
Network Settings	271
Bonjour Settings	272
Additional Network Settings	274
Use features in the Macintosh printer driver	274
Create and use printing presets in Macintosh	274
Resize documents or print on a custom paper size	275
Print a cover page	275
Use watermarks	275
Print multiple pages on one sheet of paper in Macintosh	275
Print on both sides of the page (duplex printing)	276
Set the stapling options	277
Store jobs	277
Set the color options	277
Use the Services menu	278
Engineering details	279
Remote firmware updates	280
Print the configuration page	281
Print the menu map	282
HP Easy Firmware Upgrade utility	282
Other remote firmware update methods	284
Remote firmware update by using FTP through a browser	285
Remote firmware update by using FTP on a network connection	285
Remote firmware update through a Windows network	287
Remote firmware update for UNIX systems	287
Remote firmware update by using the LPR command	288
Remote firmware update by using HP Web Jetadmin	288
Remote firmware update by using the HP Embedded Web Server	289
Messages during the firmware update	289
Print print-ready documents	292
Print a print-ready file by using FTP through a browser	292
Print a print-ready file by using FTP on a network connection	293
Print-ready file printing in a Windows network	294
Print a print-ready file in UNIX systems	294
Print a print-ready file by using the LPR command	294
Print a print-ready file through the HP Embedded Web Server	295
Media attributes	296
Media sources and destinations	296
Media-source commands	296
Printer driver supported media sizes	297
Printer driver supported media types	299
Custom paper sizes	300
Media-type commands	301
Paper and print media	302
Understand paper and print media use	302
Supported paper and print media sizes	302
Supported paper and print media types	307
Special paper or print media guidelines	308
HP Device Manager for Linux	310
Glossary	313