HP Chromebook x360 11 G4 Education Edition Maintenance and Service Guide
HP Chromebook x360 11 G4 Education Edition Manual
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- HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: March 2021 Document Part Number: M46635-001 Product notice This guide describes features that - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 5
and replacement procedures preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors 18 Recommended materials and equipment 18 Cleaning your computer ...19 Enabling HP Easy Clean (select products only 19 Removing dirt and debris from - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 6
support information ...21 5 Removal and replacement procedures for authorized service 45 Resetting ...45 Recovering ...45 Installing the Chromebook Recovery Utility 46 Creating recovery media ...46 Recovering usage ...52 Questions and answers ...54 Using HP Sure Start (select products only) ...55 9 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 7
Requirements for specific countries and regions 56 10 Recycling ...58 Index ...59 vii - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 8
viii - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 9
their descriptions Category Description Product Name HP Chromebook™ x360 11 G4 Education Edition Processors Intel® processors Intel Celeron® 5 (non-vPro®) Media card reader Supports microSD™, SDHC™, SDXC™ up to UHS-104 Push-push insertion/removal Pen HP USI Garaged Pen Ports Audio-out ( - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 10
Fast charge AC adapter, USB Type-C 45 W, nPFC, straight Power cord C5, 1 m (3.3 ft) Security Nano security cable slot Titan C security chip Operating system Google® Chrome™ Serviceability End user replaceable parts AC adapter Pen 2 Chapter 1 Product description - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 11
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 12
(microphone) combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 13
Table 2-2 Left-side components and their descriptions (continued) Component Description (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 14
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera Allows you to video chat, record video, and record - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 15
Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 16
provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the serial - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 17
name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-8 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 18
improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 19
-001. Jet black Nautical blue (9) Battery (2 cell, 47 Whr) (10) Bottom cover Jet black Nautical teal (11) Heat sink (includes replacement thermal material) Thermal pad (not illustrated) (12) WLAN module (Intel Wi-Fi 6 M47224-001 M47379-001 L92724-005 M48384-001 Computer major components 11 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 20
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number NOTE: The keyboard camera cable is available in the Cable Kit as spare part number M47240-001. (14) Keyboard camera cover (for use in models without a keyboard camera) M49288-001 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 21
Table 3-2 Display component descriptions and part numbers (continued) Item Component (6) Sensor board (7) Display cable (8) Camera cable (available in the Cable Kit) (9) Wireless antennas (10) Display back cover (includes wireless antennas and bracket) Jet black Nautical teal Bracket Kit - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 22
and part numbers Component AC adapter, USB Type-C (45 W, nPFC, 1.8 m [5.9 ft]) HP Garaged USI Pen Keyboard camera cover (for use in models without a keyboard camera) Screw Kit Bracket Kit (includes touchpad support bracket, top camera bracket, WLAN bracket, USB bracket, left and right I/O brackets - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 23
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 24
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 25
from polystyrene foam Removing bubble pack from PCB (printed circuit board) Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 12,000 V 6,000 V 2,000 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 26
with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 27
gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 28
gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 29
is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 30
bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 31
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 32
illustration. Table 5-2 Battery description and part number Description Battery (2 cell, 47 Whr) Spare part number M25914-005 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 33
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 34
a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly computer (5). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 35
6. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Speakers To remove the speakers, use this procedure and illustration. Table - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 36
, jet black Touchpad, nautical teal Touchpad cable (included in Cable Kit) Touchpad support bracket (included in Bracket Kit) Spare part number M47226-001 M47227-001 M47240-001 touchpad bracket to the computer. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 37
2. Remove the bracket from the computer (2). 3. Lift the tape that covers the connector on the touchpad (1). 4. Disconnect the cable from the ZIF connector on the touchpad (2). 5. Remove the protective shielding from the top of the touchpad (3). 6. Remove the three Phillips M2.0 × 2.0 screws (4) - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 38
to install the keyboard camera. USB board To remove the USB board, use this procedure and illustration. 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 39
Table 5-7 USB board description and part number Description USB board USB board cables (included in Cable Kit) Spare part number M47223-001 M47240-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 40
replacement thermal material locations. Thermal paste is used on the heat sink (1) and one system board component (2). 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 41
Reverse this procedure to install the heat sink. Pen (POGO) cable To remove the POGO cable, use this procedure and illustration. Table 5-9 POGO cable description and part number Description POGO cable Spare part number M47231-001 Before removing the POGO cable, follow these steps: 1. Prepare the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 42
board cable (ZIF) (5) ● Speaker cable (6) ● Keyboard camera cable (7) ● Keyboard cable (ZIF) (8) ● Touchpad cable (ZIF) (9) ● Speaker cable (10) 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 43
2. Remove the three Phillips M2.0 × 5.0 screws (1) that secure the system board USB bracket to the computer. 3. Remove the bracket (2). 4. Remove the four Phillips M2.0 × 4.0 screws (3) that secure the system board to the computer. 5. Lift the right side of the system board (4), and then pull the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 44
under the top, left, and right sides of the panel to release it from the rear cover (1). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 45
b. Lift the panel up (2), and then rotate it over and place it next to the display rear cover. The display panel is available as spare part number M49289-001. c. Release the cable from the left hinge cover (1). The rubber cable holder (2) releases from the inside of the hinge cover when you remove - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 46
M47234-001. 9. If you need to remove the touch control board: a. Disconnect the cables from the board (1). 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 47
b. Use a tool to release the board from the adhesive that secures it to the bottom of the display panel (2). 10. If you need to remove the camera module: a. Use a flat tool to lift up evenly across the camera module to remove it from the display rear cover (1). b. Disconnect the cable from the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 48
11. If you need to remove the camera cable, peel the camera cable off the display rear cover. The cable is secured with the cable. Be sure to replace this rubber piece when reassembling the display assembly. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 49
b. Release the cable from the left hinge cover (1). The rubber cable holder (2) releases from the inside of the hinge cover when you remove the cable. Be sure to replace this rubber piece when reassembling the display assembly. c. Remove the three Phillips broadhead M2.5 × 3.0 screws (1) from each - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 50
the Phillips M2.0 × 3.0 screw from each bracket (1), and then remove the brackets from the display rear cover (2). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 51
, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-11 Keyboard with top cover descriptions and part numbers Description Spare part number Jet black, models without a keyboard camera Nautical teal, models without - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 52
Ukraine -271 United Kingdom -251 United States Spare part number -AB1 -281 -141 -541 -BD1 -031 -001 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 53
your operating system with the Chromebook Recovery Utility. Backing up backup, go to http://www.support.google.com. Resetting A factory this Chrome device." ● You are having problems with your user profile or settings. ● Continue. 5. Follow the on-screen instructions to reset your computer, and sign - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 54
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Chromebook Recovery Utility: ▲ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from the Apps list, and follow the on-screen instructions - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 55
For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create now. 5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 56
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 57
Table 7-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 35.6 cm 1920 × 1080 (FHD) Antiglare 250 nits UWVA WLED eDP U.S. 14.0 in Display specifications 49 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 58
nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 59
Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 60
usage Use this table to troubleshooting nonvolatile memory usage. Table 8-1 Troubleshooting steps for nonvolatile memory usage critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select products only) on page - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 61
8-1 Troubleshooting steps hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions whenever the flash requires an upgrade. 802.11 WLAN 4 kilobits to 8 No Yes Stores 802.11 WLAN EEPROM is A utility must be - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 62
instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports . HP has - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 63
, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 64
9 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 65
Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 66
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 67
electrostatic discharge 15, 16 Chromebook Recovery Utility, installing 46 cleaning your computer 19 caring for wood veneer 21 disinfecting 20 HP Easy Clean 19 removing L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3, 5 camera - HP Chromebook x360 11 G4 Education Edition | Maintenance and Service Guide - Page 68
part number 13 serial number, computer 8 service labels, locating 8 spare part country codes hard drive 48 static electricity 15, 16 support information 21 system board illustrated 10 removal 50 system recovery Chrome operating system 46 Chromebook Recovery Utility 46 recovery media 46 removal
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.