HP Classmate Notebook PC User Guide - Page 19

Support information, How to get help, Customer support for repairs

Get HP Classmate Notebook PC PDF manuals and user guides View all HP Classmate Notebook PC manuals
Add to My Manuals
Save this manual to your list of manuals

Page 19 highlights

7 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer. Before contacting HP support, it's important to have the following product information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Please take a moment to write down your product information for future reference. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by using HP Support Information. From the Start screen, type support, and then select HP Support Information. Don't forget to register your product at http://www.hp.com/apac/register. Where to get help ● Use Windows Help and Support for help with hardware and software questions. From the Start screen, type help, and then select Help and Support. ● For help online, go to http://www.hp.com/go/contactHP. Telephone assistance to get you up and running is covered for thirty (30) days from the time you purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still available. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer. These cost of these services is covered during the warranty period. There are some limitations and exclusions to the warranty (as well as some important details), which are described in the HP Worldwide Limited Warranty and Technical Support guide. How to get help 13

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
7
Support information
How to get help
HP support can help you get the most from your computer. You will find what you need with tools
located on your computer and with information available on the Web, by phone, or through your local
retailer.
Before contacting HP support, it’s important to have the following product information handy:
●
Model number
●
Product number
●
Serial number
●
Software build number
●
Operating system
●
Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build
number) can be viewed by using HP Support Information. From the Start screen, type
support
, and
then select
HP Support Information
.
Don’t forget to register your product at
apac/register
.
Where to get help
●
Use Windows Help and Support for help with hardware and software questions. From the Start
screen, type
help
, and then select
Help and Support
.
●
For help online, go to
go/contactHP
.
Telephone assistance to get you up and running is covered for thirty (30) days from the time you
purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still
available.
Customer support for repairs
If your computer needs to be repaired, or to have parts replaced, you have two choices:
●
You can easily replace many of your computer parts that are considered consumer replaceable.
This is the fastest method of repair, because many times HP can send the part directly to your
home or business in a few days. (This option may not be available in all countries or regions.)
●
If a repair is necessary, HP support will make arrangements to repair your computer.
These cost of these services is covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which
are described in the
HP Worldwide Limited Warranty and Technical Support
guide.
How to get help
13