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HP Color LaserJet Enterprise MFP 5800dn User Guide - Page 200

jam errors in the fuser exit area when printing to a 3 bin stapler/stacker

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1. If paper is visible in the output bin, grasp the leading edge and remove it. 2. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 3. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.60 jam errors in the fuser exit area when printing to a 3 bin stapler/stacker Use the following procedure to check for paper in all possible jam locations in the fuser exit area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 13.60.51, 13.60.52 Paper too short jam ● 13.60.61, 13.60.62, 13.60.63, 13.60.64 Inter-Page Gap Jam NOTE: The images provide do not show any accessories attached to the printer. 188 Chapter 9 Solve problems

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Printer views	14
Printer front view	14
Printer back view	15
Control-panel view	16
Printer specifications	19
Technical specifications	19
Supported operating systems	21
Mobile printing solutions	23
Printer dimensions	23
Power consumption, electrical specifications, and acoustic emissions	24
Operating-environment range	25
Printer hardware setup and software installation	25
Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Tray 1 (multipurpose tray)	26
Tray 1 (multipurpose tray) paper orientation	28
Load paper to Tray 2	32
Load Tray 2 or the optional 550-sheet trays	32
Tray 2 and the optional 550-sheet trays paper orientation	34
Use alternative letterhead mode	37
Load and print envelopes	38
Print envelopes	38
Envelope orientation	38
Load and print labels	39
Manually feed labels	39
Label orientation	40
Supplies, accessories, and parts	41
Order supplies, accessories, and parts	41
Ordering	41
Supplies and accessories	41
Customer self-repair parts	43
Configure the HP toner-cartridge-protection supply settings	44
Introduction	44
Enable or disable the Cartridge Policy feature	44
Enable or disable the Cartridge Protection feature	46
Replace the toner cartridges	49
Toner cartridge information	49
Remove and replace the toner cartridge	51
Replace the toner collection unit (TCU)	53
Replace the toner collection unit (TCU)	53
Replace the staple cartridge (stapler models only)	55
Remove and replace the staple cartridge in the 3-bin stapler/stacker	55
Remove and replace the staple cartridge in the convenience stapler	57
Print	59
Print tasks (Windows)	59
How to print (Windows)	59
Automatically print on both sides (Windows)	60
Manually print on both sides (Windows)	60
Print multiple pages per sheet (Windows)	60
Select the paper type (Windows)	61
Additional print tasks	61
Print tasks (macOS)	62
How to print (macOS)	62
Automatically print on both sides (macOS)	62
Manually print on both sides (macOS)	62
Print multiple pages per sheet (macOS)	63
Select the paper type (macOS)	63
Additional print tasks	64
Store print jobs on the printer to print later or print privately	64
Introduction	64
Create a stored job (Windows)	64
Create a stored job (macOS)	65
Print a stored job	66
Delete a stored job	66
Information sent to printer for Job Accounting purposes	67
Mobile printing	67
Mobile printing solutions	67
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	68
HP ePrint via email	69
AirPrint	69
Android embedded printing	70
Print from a USB flash drive	70
Enable the USB port for printing	70
Print USB documents	71
Print using the SuperSpeed USB 3.0 port (wired)	72
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	72
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	72
Copy	73
Make a copy	73
Copy on both sides (duplex)	75
Additional copy tasks	77
Scan	78
Set up Scan to Email	78
Introduction	78
Before you begin	78
Step one: Access the HP Embedded Web Server (EWS)	79
Step two: Configure the Network Identification settings	80
Step three: Configure the Send to Email feature	80
Step four: Configure the Quick Sets (optional)	90
Step five: Set up Send to Email to use Office 365 Outlook (optional)	90
Set up Scan to Network Folder	93
Introduction	93
Before you begin	93
Step one: Access the HP Embedded Web Server (EWS)	93
Step two: Set up Scan to Network Folder	94
Set up Scan to SharePoint	103
Introduction	103
Before you begin	103
Step one: Access the HP Embedded Web Server (EWS)	103
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	104
Scan a file directly to a SharePoint site	106
Quick Set scan settings and options for Scan to SharePoint	107
Set up Scan to USB Drive	108
Introduction	109
Step one: Access the HP Embedded Web Server (EWS)	109
Step two: Enable Scan to USB Drive	109
Step three: Configure the Quick Sets (optional)	110
Default scan settings for Scan to USB Drive setup	111
Default file settings for Save to USB setup	111
Scan to email	112
Introduction	112
Scan to email	112
Scan to job storage	115
Introduction	115
Scan to job storage on the printer	115
Print from job storage on the printer	117
Scan to network folder	117
Introduction	117
Scan to network folder	117
Scan to SharePoint	119
Introduction	120
Scan to SharePoint	120
Scan to USB drive	121
Introduction	122
Scan to USB drive	122
Use HP JetAdvantage business solutions	123
Additional scan tasks	124
Fax	125
Set up fax	125
Introduction	125
Set up fax by using the printer control panel	125
Change fax configurations	126
Fax dialing settings	126
General fax send settings	127
Fax receive settings	128
Send a fax	129
Create a fax printing schedule	131
Block incoming faxes	132
Create a list of blocked fax numbers	132
Delete numbers from the list of blocked fax numbers	132
Additional fax tasks	132
Manage the printer	134
Advanced configuration with the HP Embedded Web Server (EWS)	134
Introduction	134
How to access the HP Embedded Web Server (EWS)	135
HP Embedded Web Server features	136
Configure IP network settings	144
Printer sharing disclaimer	144
View or change network settings	144
Rename the printer on a network	145
Manually configure IPv4 TCP/IP parameters from the control panel	145
Manually configure IPv6 TCP/IP parameters from the control panel	146
Link speed and duplex settings	146
Printer security features	147
Introduction	147
Security statements	147
Assign an administrator password	147
IP Security	148
Encryption support: HP High Performance Secure Hard Disks	149
Lock the formatter	149
Energy-conservation settings	149
Set the sleep timer and configure the printer to use 1 watt or less of power	149
Set the sleep schedule	149
HP Web Jetadmin	150
Software and firmware updates	150
Solve problems	151
Control panel help system	151
Reset factory settings	152
Introduction	152
Method one: Reset factory settings from the printer control panel	152
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	152
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	152
Change the “Very Low” settings	153
Order supplies	154
Printer does not pick up paper or misfeeds	154
Introduction	154
The printer does not pick up paper	154
The printer picks up multiple sheets of paper	157
The document feeder jams, skews, or picks up multiple sheets of paper	159
Clear paper jams	160
Paper jam locations	160
Auto-navigation for clearing paper jams	161
Experiencing frequent or recurring paper jams?	161
31.13.yz jam error in the document feeder	161
13.B2.D1 jam error in Tray 1 (multipurpose tray)	164
13.B2.D2 jam error in Tray 2	166
13.A3 jam error in Tray 3	171
13.A4 jam error in Tray 4	176
13.A5 jam error in Tray 5	183
13.B2 jam error in right door	190
13.B4 jam errors in the right door	193
13.B9 jam errors in the fuser	195
13.E1 jam error in the output bin	199
13.60 jam errors in the fuser exit area when printing to a 3 bin stapler/stacker	200
13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker	202
Resolving color print quality problems	206
Introduction	207
Troubleshoot print quality	207
Improve copy image quality	220
Check the scanner glass for dirt and smudges	221
Calibrate the scanner	222
Check the paper settings	223
Check the image-adjustment settings	223
Optimize copy quality for text or pictures	224
Improve scan image quality	224
Check the scanner glass for dirt and smudges	224
Check the resolution settings	226
Check the color settings	226
Check the image-adjustment settings	226
Optimize scan quality for text or pictures	227
Check the output-quality settings	228
Improve fax image quality	228
Check the scanner glass for dirt and smudges	228
Check the send-fax resolution settings	230
Check the image-adjustment settings	230
Optimize fax quality for text or pictures	231
Check the error-correction setting	231
Check the fit-to-page setting	232
Send to a different fax machine	232
Check the sender's fax machine	232
Solve wired network problems	232
Introduction	232
Poor physical connection	233
The computer is unable to communicate with the printer	233
The printer is using incorrect link and duplex settings for the network	233
New software programs might be causing compatibility problems	233
The computer or workstation might be set up incorrectly	234
The printer is disabled, or other network settings are incorrect	234
Solve wireless network problems	234
Introduction	234
Wireless connectivity checklist	234
The printer does not print after the wireless configuration completes	235
The printer does not print, and the computer has a third-party firewall installed	235
The wireless connection does not work after moving the wireless router or printer	235
Cannot connect more computers to the wireless printer	236
The wireless printer loses communication when connected to a VPN	236
The network does not appear in the wireless networks list	236
The wireless network is not functioning	236
Reduce interference on a wireless network	237
Solve fax problems	237
Checklist for solving fax problems	237
General fax problems	239
Service and support	241
HP limited warranty statement	241
UK, Ireland, and Malta	242
Austria, Belgium, Germany, and Luxemburg	243
Belgium, France, and Luxemburg	243
Italy	244
Spain	245
Denmark	245
Norway	245
Sweden	246
Portugal	246
Greece and Cyprus	246
Hungary	247
Czech Republic	247
Slovakia	247
Poland	248
Bulgaria	248
Romania	248
Belgium and the Netherlands	249
Finland	249
Slovenia	249
Croatia	250
Latvia	250
Lithuania	250
Estonia	250
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	251
Long life consumable and maintenance kit limited warranty statement	251
HP policy on non-HP supplies	252
HP anticounterfeit Web site	252
Data stored on the toner cartridge	252
End User License Agreement	253
Customer self-repair warranty service	257
Customer support	257
Environmental product stewardship program	259
Protecting the environment	259
Ozone production	259
Power consumption	259
Toner consumption	259
Paper use	260
Plastics	260
HP LaserJet print supplies	260
Paper	260
Material restrictions	260
Battery information	260
Disposal of waste equipment by users (EU, UK, and India)	261
Electronic hardware recycling	261
Brazil hardware recycling information	261
WEEE (Turkey)	262
Chemical substances	262
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	262
SEPA Ecolabel User Information (China)	262
The regulation of the implementation on China energy label for printer, fax, and copier	262
Restriction on Hazardous Substances statement (India)	263
Substances Table (China)	264
Material Safety Data Sheet (MSDS)	264
EPEAT	265
Substances Table (Taiwan)	265
For more information	265
Regulatory information	267
Regulatory statements	267
Regulatory model identification numbers	267
European Union & United Kingdom Regulatory Notice	267
FCC regulations	268
Canada - Industry Canada ICES-003 Compliance Statement	268
VCCI statement (Japan)	268
EMC statement (Korea)	268
EMC statement (China)	268
Power cord instructions	269
Power cord statement (Japan)	269
Laser safety	269
Laser statement for Finland	269
Nordic Statements (Denmark, Finland, Norway, Sweden)	270
GS statement (Germany)	270
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	271
Taiwan BSMI USB Port (Walk-up) statement	271
EMI statement (Taiwan)	271
Product stability	272
Telecom (fax) statements	272
Fax Cord Statement	272
Europe Statement for Telecom Operation	272
Declaração para a ANATEL do Brasil	272
New Zealand Telecom Statements	272
Additional FCC statement for telecom products (US)	273
Telephone Consumer Protection Act (US)	273
Industry Canada CS-03 requirements	273
Japan Telecom Mark	275
Belarus	275
Wireless statements	275
European regulatory notice	275
FCC compliance statement—United States	275
Australia statement	276
Brazil: (Portuguese)	276
Canadian statements	276
Products with 5 GHz Operation Industry of Canada	276
Exposure to Radio Frequency Radiation (Canada)	276
European Regulatory Notice	277
China CMIIT Wireless Statement	277
Notice for use in Japan	277
Notice for use in Russia	277
Mexico statement	277
Taiwan statement	277
Taiwan NCC statement	277
Thailand Wireless Statement	278
Belarus	278
RFID/NFC Statement	278
China Short Range Device Statement	278

Match case Limit results 1 per page

If paper is visible in the output bin, grasp the leading edge and remove it.

Ensure the type and quality of the paper being used meets the HP specifications for the printer.

If the error persists, contact your HP-authorized service or support provider, or contact customer

support at

www.hp.com/go/contactHP

13.60 jam errors in the fuser exit area when printing to a 3 bin stapler/stacker

Use the following procedure to check for paper in all possible jam locations in the fuser exit area. When a

jam occurs, the control panel displays an animation that assists in clearing the jam.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the

jam.

●

13.60.51, 13.60.52 Paper too short jam

●

13.60.61, 13.60.62, 13.60.63, 13.60.64 Inter-Page Gap Jam

NOTE:

The images provide do not show any accessories attached to the printer.

188

Chapter 9

Solve problems