HP Color LaserJet Enterprise MFP 5800dn User Guide - Page 46
Enable or disable the Cartridge Protection feature
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Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that only genuine HP cartridges can be used. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information icon , and then touch the Ethernet icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Troubleshoot Cartridge Policy control panel error messages Review the recommended actions for Cartridge Policy error messages. Table 3-5 Cartridge Policy control panel error messages Error message Description Recommended action 10.0X.30 Unauthorized Cartridge The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing. Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/ anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge. Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS). NOTE: Enabling or disabling this feature might require entering an administrator password. Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered. 34 Chapter 3 Supplies, accessories, and parts