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HP Color LaserJet Enterprise MFP X677dn User Guide - Page 150

Experiencing frequent or recurring paper jams?, 31.13.yz jam error in the document feeder

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Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size. 9. Make sure the printing environment is within recommended specifications. 31.13.yz jam error in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. In addition to the instructions provided below NOTE: The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 31.13.01 Jam in document feeder ● 31.13.02 Jam in document feeder ● 31.13.13 Jam in document feeder Experiencing frequent or recurring paper jams? 139

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	13
Printer views	13
Printer front view	13
Printer back view	16
Control-panel view	16
Printer specifications	19
Technical specifications	19
Supported operating systems	22
Mobile printing solutions	24
Printer dimensions	24
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load paper to Tray 1 (multipurpose tray)	29
Load Tray 1 (multipurpose tray)	29
Tray 1 (multipurpose tray) paper orientation	31
Load paper to Tray 2	35
Load Tray 2 or the optional 550-sheet trays	35
Tray 2 and the optional 550-sheet trays paper orientation	37
Use alternative letterhead mode	40
Load and print envelopes	41
Print envelopes	41
Envelope orientation	41
Load and print labels	42
Manually feed labels	42
Label orientation	43
Supplies, accessories, and parts	44
Order supplies, accessories, and parts	44
Ordering	44
Replace the toner cartridges	44
Toner cartridge information	44
Remove and replace the toner cartridge	44
Replace the imaging drum	47
Replace the imaging drum	47
Replace the toner collection unit (TCU)	49
Replace the toner collection unit (TCU)	49
Replace the staple cartridge (stapler models only)	52
Remove and replace the staple cartridge in the 3-bin stapler/stacker	52
Remove and replace the staple cartridge in the finisher	53
Remove and replace the staple cartridge in the convenience stapler	55
Print	57
Print tasks (Windows)	57
How to print (Windows)	57
Automatically print on both sides (Windows)	58
Manually print on both sides (Windows)	58
Print multiple pages per sheet (Windows)	58
Select the paper type (Windows)	59
Additional print tasks	59
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	60
Manually print on both sides (macOS)	60
Print multiple pages per sheet (macOS)	61
Select the paper type (macOS)	61
Additional print tasks	62
Store print jobs on the printer to print later or print privately	62
Introduction	62
Create a stored job (Windows)	62
Create a stored job (macOS)	63
Print a stored job	64
Delete a stored job	64
Information sent to printer for Job Accounting purposes	65
Mobile printing	65
Mobile printing solutions	65
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	66
HP ePrint via email	67
AirPrint	67
Android embedded printing	68
Print from a USB flash drive	68
Enable the USB port for printing	68
Print USB documents	69
Print using the SuperSpeed USB 3.0 port (wired)	70
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	70
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	70
Copy	71
Make a copy	71
Copy on both sides (duplex)	73
Additional copy tasks	75
Scan	76
Set up Scan to Email	76
Introduction	76
Before you begin	76
Step one: Access the HP Embedded Web Server (EWS)	77
Step two: Configure the Network Identification settings	78
Step three: Configure the Send to Email feature	78
Step four: Configure the Quick Sets (optional)	88
Step five: Set up Send to Email to use Office 365 Outlook (optional)	88
Set up Scan to Network Folder	91
Introduction	91
Before you begin	91
Step one: Access the HP Embedded Web Server (EWS)	91
Step two: Set up Scan to Network Folder	92
Set up Scan to SharePoint	101
Introduction	101
Before you begin	101
Step one: Access the HP Embedded Web Server (EWS)	101
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	102
Scan a file directly to a SharePoint site	104
Quick Set scan settings and options for Scan to SharePoint	105
Set up Scan to USB Drive	106
Introduction	107
Step one: Access the HP Embedded Web Server (EWS)	107
Step two: Enable Scan to USB Drive	107
Step three: Configure the Quick Sets (optional)	108
Default scan settings for Scan to USB Drive setup	109
Default file settings for Save to USB setup	109
Scan to email	110
Introduction	110
Scan to email	110
Scan to job storage	113
Introduction	113
Scan to job storage on the printer	113
Print from job storage on the printer	115
Scan to network folder	115
Introduction	115
Scan to network folder	115
Scan to SharePoint	117
Introduction	118
Scan to SharePoint	118
Scan to USB drive	119
Introduction	120
Scan to USB drive	120
Use HP JetAdvantage business solutions	121
Additional scan tasks	122
Manage the printer	123
Advanced configuration with the HP Embedded Web Server (EWS)	123
Introduction	123
How to access the HP Embedded Web Server (EWS)	124
HP Embedded Web Server features	125
Configure IP network settings	133
Printer sharing disclaimer	133
View or change network settings	133
Rename the printer on a network	134
Manually configure IPv4 TCP/IP parameters from the control panel	134
Manually configure IPv6 TCP/IP parameters from the control panel	135
Link speed and duplex settings	135
Printer security features	136
Introduction	136
Security statements	136
Assign an administrator password	136
IP Security	137
Encryption support: HP High Performance Secure Hard Disks	138
Lock the formatter	138
Energy-conservation settings	138
Set the sleep timer and configure the printer to use 1 watt or less of power	138
Set the sleep schedule	138
HP Web Jetadmin	139
Software and firmware updates	139
Solve problems	140
Control panel help system	140
Reset factory settings	141
Introduction	141
Method one: Reset factory settings from the printer control panel	141
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	141
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	141
Printer does not pick up paper or misfeeds	142
Introduction	142
The printer does not pick up paper	142
The printer picks up multiple sheets of paper	145
The document feeder jams, skews, or picks up multiple sheets of paper	147
Clear paper jams	148
Paper jam locations	148
Auto-navigation for clearing paper jams	149
Experiencing frequent or recurring paper jams?	150
31.13.yz jam error in the document feeder	150
13.B2.D1 jam error in Tray 1 (multipurpose tray)	153
13.B2.D2 jam error in Tray 2	155
13.A3 jam error in Tray 3	161
13.A4 jam error in Tray 4	168
13.A4 jam error in Tray 4 (2,100 sheet feeder HCI)	175
13.B2 jam error in right door	182
13.B4 jam errors in the right door	185
13.B9 jam errors in the fuser	187
13.D3 jam errors in the duplexer	191
13.E1 jam error in the output bin	193
13.E2 jam error in top cover	194
13.60 jam errors in the fuser exit area when printing to a stapler/stacker or floor-standing finisher	196
13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker	198
13.40 or 13.47 Punch jam error in the Floor-standing finisher	202
13.6, 13.7, or 13.8 jam error in the Floor-standing finisher	205
Resolving color print quality problems	209
Introduction	209
Troubleshoot print quality	210
Improve copy image quality	222
Check the scanner glass for dirt and smudges	223
Calibrate the scanner	224
Check the paper settings	225
Check the image-adjustment settings	225
Optimize copy quality for text or pictures	226
Improve scan image quality	226
Check the scanner glass for dirt and smudges	226
Check the resolution settings	228
Check the color settings	228
Check the image-adjustment settings	228
Optimize scan quality for text or pictures	229
Check the output-quality settings	230
Solve wired network problems	230
Solve wireless network problems	230
Service and support	231
HP limited warranty statement	231
UK, Ireland, and Malta	232
Austria, Belgium, Germany, and Luxemburg	233
Belgium, France, and Luxemburg	233
Italy	234
Spain	235
Denmark	235
Norway	235
Sweden	236
Portugal	236
Greece and Cyprus	236
Hungary	237
Czech Republic	237
Slovakia	237
Poland	238
Bulgaria	238
Romania	238
Belgium and the Netherlands	239
Finland	239
Slovenia	239
Croatia	240
Latvia	240
Lithuania	240
Estonia	240
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	241
Long life consumable and maintenance kit limited warranty statement	241
HP policy on non-HP supplies	242
HP anticounterfeit Web site	242
Data stored on the toner cartridge	242
End User License Agreement	243
Customer self-repair warranty service	247
Customer support	247
Environmental product stewardship program	249
Protecting the environment	249
Ozone production	249
Power consumption	249
Toner consumption	249
Paper use	250
Plastics	250
HP LaserJet print supplies	250
Paper	250
Material restrictions	250
Battery information	250
Disposal of waste equipment by users (EU, UK, and India)	251
Electronic hardware recycling	251
Brazil hardware recycling information	251
WEEE (Turkey)	252
Chemical substances	252
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	252
SEPA Ecolabel User Information (China)	252
The regulation of the implementation on China energy label for printer, fax, and copier	252
Restriction on Hazardous Substances statement (India)	253
Substances Table (China)	254
Material Safety Data Sheet (MSDS)	254
EPEAT	255
Substances Table (Taiwan)	256
For more information	257
Regulatory information	258
Regulatory statements	258
Regulatory model identification numbers	258
European Union & United Kingdom Regulatory Notice	258
Class 1 consumer laser statement	259
FCC regulations	259
Canada - Industry Canada ICES-003 Compliance Statement	259
VCCI statement (Japan)	259
EMC statement (Korea)	260
EMC statement (China)	260
Power cord instructions	260
Power cord statement (Japan)	260
Laser safety	260
Laser statement for Finland	260
Nordic Statements (Denmark, Finland, Norway, Sweden)	261
GS statement (Germany)	262
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	262
EMC statement (Taiwan)	263
Taiwan BSMI USB Port (Walk-up) statement	263
Product stability	263
Telecom (fax) statements	263
Fax Cord Statement	263
Europe Statement for Telecom Operation	263
Declaração para a ANATEL do Brasil	264
New Zealand Telecom Statements	264
Additional FCC statement for telecom products (US)	264
Telephone Consumer Protection Act (US)	265
Industry Canada CS-03 requirements	265
Japan Telecom Mark	266
Belarus	266
Wireless statements	267
European regulatory notice	267
FCC compliance statement—United States	267
Australia statement	267
Brazil: (Portuguese)	267
Canadian statements	268
Products with 5 GHz Operation Industry of Canada	268
Exposure to Radio Frequency Radiation (Canada)	268
European Regulatory Notice	268
China CMIIT Wireless Statement	268
Notice for use in Japan	269
Notice for use in Russia	269
Mexico statement	269
Taiwan statement	269
Taiwan NCC statement	269
Thailand Wireless Statement	269
RFID/NFC Statement	269
China Short Range Device Statement	269

Match case Limit results 1 per page

Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.

Use only paper that meets HP specifications for this printer.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different

package.

Use paper that has not previously been printed or copied on.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten

the stack, and then return some of the paper to the tray.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the

guides so they are touching the paper stack without bending it.

Make sure that the tray is fully inserted in the printer.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed

sheets one at a time.

Open the

Trays

menu on the printer control panel. Verify that the tray is configured correctly for the

paper type and size.

Make sure the printing environment is within recommended specifications.

31.13.yz jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam

occurs, the control panel displays an animation that assists in clearing the jam.

In addition to the instructions provided below

NOTE:

The printer model referenced in this video might be different from your printer model, but the

steps to clear the jam are the same.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the

jam.

●

31.13.01 Jam in document feeder

●

31.13.02 Jam in document feeder

●

31.13.13 Jam in document feeder

Experiencing frequent or recurring paper jams?

139