HP D5360 Basics Guide - Page 19

• Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP Photosmart off and then on again. • If the HP Photosmart is offline, turn the HP Photosmart off and on again. Start a print job. • If necessary, remove and then install the software you installed with the HP Photosmart again. For more information on setting up the HP Photosmart and connecting it to your computer, see the Setup Guide that came with the HP Photosmart. Clear paper jams If the HP Photosmart has a paper jam, check the Two-sided printing accessory. If paper is still jammed, check the front door. To clear a paper jam from the Two-sided printing accessory 1. Turn off the HP Photosmart. 2. Press in the tabs on the left and right side of the Two-sided printing accessory. Remove the accessory by pulling it away from the HP Photosmart. CAUTION: Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism. Always access and clear paper jams from the Two-sided printing accessory of the HP Photosmart. Troubleshooting and support 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur. 4. If the paper jam is cleared, proceed to step 5. If the paper jam is not cleared, do the following: a. Open the Two-sided printing accessory by squeezing the tabs together. b. Remove any paper from inside the accessory. c. Close the Two-sided printing accessory cover until it locks into place. Clear paper jams 17