HP DeskJet Ink Advantage 5640 User Guide - Page 75

Learn how to avoid paper jams, Solve paper-feed problems, Troubleshoot and Support, Clear Carriage Jam

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NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer 2. To get help from the print display, touch Help from the Home screen. Touch the directional button to navigate through help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the output tray frequently. ● Make sure that you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 11. ● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. ● Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. ● Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper- width guides do not bend the paper in the input tray. ● Do not force paper too far inside the input tray. ● If you are printing on both sides of a page, do not print highly saturated images on light weight paper. ● Use paper types that are recommended for the printer. For more information, see Paper basics on page 8. ● If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from a tray ◦ Make sure paper is loaded in the tray. For more information, see Load media on page 11. Fan the paper before loading. ◦ Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ◦ Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. ● Pages are skewing ENWW Jams and paper-feed issues 69

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NOTE:
Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer
2.
To get help from the print display, touch
Help
from the Home screen. Touch the directional button to
navigate through help topics, touch
Troubleshoot and Support
, and then touch
Clear Carriage Jam
.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●
Remove printed papers from the output tray frequently.
●
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
●
Do not use paper that is too thick or too thin for the printer.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media
on page
11
.
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●
Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
●
Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-
width guides do not bend the paper in the input tray.
●
Do not force paper too far inside the input tray.
●
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●
Use paper types that are recommended for the printer. For more information, see
Paper basics
on page
8
.
●
If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
●
Paper is not picked up from a tray
◦
Make sure paper is loaded in the tray. For more information, see
Load media
on page
11
. Fan the
paper before loading.
◦
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
◦
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
●
Pages are skewing
ENWW
Jams and paper-feed issues
69