HP DeskJet Ink Advantage 5640 User Guide - Page 77

Ink cartridge issues, On the inside of the printer

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Ink cartridge issues First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace the cartridges on page 49 for more information. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. This could result in damage to the ink cartridges. 1. Check that power is on. 2. Open the cartridge access door. 3. Remove the cartridge indicated in the error message. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. Feature 1 Description Electrical contacts 5. Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. 6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of goldcolored bumps positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. ENWW Ink cartridge issues 71

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Ink cartridge issues
First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots. If this
does not work, clean the cartridge contacts. If your problem is still not resolved, see
Replace the cartridges
on page
49
for more information.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of
the product longer than 30 minutes. This could result in damage to the ink cartridges.
1.
Check that power is on.
2.
Open the cartridge access door.
3.
Remove the cartridge indicated in the error message.
4.
Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature
Description
1
Electrical contacts
5.
Wipe only the contacts with a damp lint-free cloth.
CAUTION:
Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6.
On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the ink cartridge.
7.
Use a dry swab or lint-free cloth to wipe the contacts.
8.
Reinstall the ink cartridge.
9.
Close the access door, and check if the error message has gone away.
10.
If you still receive the error message, turn the product off, and then on again.
ENWW
Ink cartridge issues
71