HP Deskjet 9300 HP Deskjet 9300 series printer - (English) User Guide - Page 4

Hewlett-Packard Limited Warranty Statement, Customer Support - ink

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Troubleshooting Power cannot be turned on 5-1 Printer is not responding (nothing prints 5-1 Paper feed problem 5-2 Paper skew problem 5-3 Paper is jammed in the printer 5-3 Tips for avoiding paper jams 5-3 A blank page is ejected 5-3 Poor print quality 5-4 Printout is faded or colors are dull 5-4 Colors are bleeding into each other 5-4 Ink is smearing onto white (blank) areas 5-5 Ink is not filling the text or graphics completely 5-5 Text is jagged at the edges (not smooth 5-5 Something on the page is missing or incorrect 5-6 Unexpected results 5-6 Text or graphics are cut off at page edges 5-6 Placement of the text or graphics is incorrect 5-7 Meaningless characters are printed 5-7 Wrong fonts are printed 5-7 Colors are different than they should be 5-8 Slow printing 5-8 Printer lights blink 5-9 Network printing problem 5-10 Uninstalling the printer software 5-10 USB installation failed or nothing prints through USB 5-11 Printer does not print after switching ports 5-11 Print cartridge problem 5-12 Printing a sample page 5-13 Printing a diagnostic page 5-13 Cancelling a print job 5-13 Customer Support Printer specifications HP supplies and accessories Regulatory information Hewlett-Packard Limited Warranty Statement Index iv ENWW

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iv
ENWW
Troubleshooting
Power cannot be turned on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Paper feed problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Paper skew problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Paper is jammed in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Tips for avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
A blank page is ejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Printout is faded or colors are dull. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Colors are bleeding into each other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Ink is smearing onto white (blank) areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Text is jagged at the edges (not smooth) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Unexpected results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Text or graphics are cut off at page edges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Placement of the text or graphics is incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Meaningless characters are printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Wrong fonts are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Colors are different than they should be . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
Slow printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
Printer lights blink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9
Network printing problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
USB installation failed or nothing prints through USB . . . . . . . . . . . . . . . . . . . . . . . . .5-11
Printer does not print after switching ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11
Print cartridge problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12
Printing a sample page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13
Printing a diagnostic page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13
Cancelling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13
Customer Support
Printer specifications
HP supplies and accessories
Regulatory information
Hewlett-Packard Limited Warranty Statement
Index