HP EliteBook 735 User Guide 1

HP EliteBook 735 Manual

HP EliteBook 735 manual content summary:

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    User Guide
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    over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only)
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    a wireless network ...19 Using the wireless controls ...19 Wireless button ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...21 Using Bluetooth wireless devices (select products only 21 Connecting
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    Turning on and customizing HP LAN-Wireless Protection 23 Using HP MAC Address Pass Through to identify your computer on a network (select products only 24 Customizing MAC Address Pass Through 24 4 Navigating the screen ...25 Using
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    HP Fast Charge (select products only 40 Displaying battery charge ...41 Finding battery information in HP Support Automatic DriveLock password 49 Selecting manual DriveLock 49 Setting a DriveLock 53 Using HP Client Security (select products only 53 Using HP Device as a Service (select products
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    ...55 Using HP 3D DriveGuard (select products only 56 Identifying HP 3D DriveGuard status 56 Updating programs and drivers ...56 Cleaning information and creating recovery media 59 Using Windows tools ...59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
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    ...73 International Association of Accessibility Professionals (IAAP 73 Finding the best assistive technology 74 Assessing your needs ...74 Accessibility for HP products 74 Standards and legislation ...75 Standards ...75 Mandate 376 - EN 301 549 75 Web Content Accessibility Guidelines (WCAG 75
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    Canada ...76 Europe ...77 United Kingdom ...77 Australia ...77 Worldwide ...77 Useful accessibility resources and links ...78 Organizations ...78 Educational institutions ...78 Other disability resources ...78 HP links ...78 Contacting support ...79 Index ...80 xii
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    1 Getting started After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows
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    features HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations
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    2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the
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    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (3) USB
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    AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging -C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased
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    internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display 7
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 Components
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    Lights NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component (1) Power light (2) Mute light (3) Microphone mute light (4) Num lk light (5) Wireless light (6) Sharing or presenting light (7) Caps lock light (8) Fn
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    Table 2-5 Lights and their descriptions (continued) Component (9) Call answer light (10) Call end light Description On: Call answer is on. On: Call end is on. Buttons, speakers, and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Table 2-6 Buttons,
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    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description To learn more about your power settings, see your power options. ▲ Right-click the Power meter icon and then select Power Options. (2) Vents (2) Enable airflow to cool internal
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    Table 2-7 Special keys and their descriptions (continued) Component Description (3) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 15. (4) Windows key Opens
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    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. ▲ To use an action key, press and hold the key. Table 2-8 Action keys and their descriptions Icon Description Helps prevent side-angle
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the TouchPad and TouchPad light on and off. Switches the
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    Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the
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    all wireless devices are off. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For more information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page 56. Record sound. 16 Chapter 2 Components
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    you may need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component (1) HP
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    Table 2-13 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer: 1. Go to http://www.hp.com/support, and then search for your computer by
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module (select products only)-A wireless wide area network ( connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the
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    allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the (select products only) Your computer supports Near Field Communication (NFC), which
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    device. With NFC and supported apps, you can share NFC device, refer to your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wired to an existing network at your office. NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes
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    docking device or expansion product. 2. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
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    Customizing MAC Address Pass Through 1. Start Computer Setup (BIOS). ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the
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    4 Navigating the screen You can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the TouchPad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Three-finger tap (TouchPad and Precision TouchPad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the TouchPad zone to perform the gesture. To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select
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    Three-finger swipe (TouchPad and Precision TouchPad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. You can connect
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    Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with . Follow the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. Using video 31
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    separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the computer. 2. Connect the other
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    , purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of
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    definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
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    To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK. Discovering and connecting wired
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    computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. 36 Chapter 5 Entertainment features
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    Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. - or - 2. Connect the other end of the cable to
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    user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    allows you to quickly charge your computer battery. Charging time may vary by +/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in one or more of the following ways: ● When the remaining battery charge is between zero and 50%, the
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    the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the
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    no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external
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    on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the to http://www.hp.com. Table 7-1 Security solutions Computer risk Security feature Unauthorized use of the computer ● HP Client Security
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    for any other application or website. ● Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Setting passwords in Computer
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    Setting a new BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    . Deleting a BIOS administrator password 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with
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    on page 48. ● Set DriveLock Master Password-See Selecting manual DriveLock on page 49. ● Enable DriveLock-See Enabling DriveLock and keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: 1. Turn
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    away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. To manually apply DriveLock protection to an internal hard drive, a master password must be set, and DriveLock must be enabled in Computer Setup. Note the following
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    1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: press enter. 5. Carefully read the warning. 6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. 7. To save your
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    off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without 4. Select Disable DriveLock, and then press enter. 5. Follow the on-screen instructions to disable DriveLock. 6. To save your changes and exit Computer Setup, select
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    select Add. 3. Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent
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    temporarily resolve the problem, disable the instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP HP Client Security software Help. Using HP Device as a Service (select products only) HP
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    After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in
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    computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve
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    automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook
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    CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride,
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    - Turn off and then disconnect all external devices. - Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing
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    USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." Backing up information and creating recovery
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
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    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 62 Chapter 10 Computer
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    Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform
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    Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 64 Chapter 10 Computer Setup (BIOS), TPM, and
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    scan the code and then follow the on- screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows
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    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    , follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
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    PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and
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    can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located
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    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating (writing to optical disc) 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized)
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    . Our commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports our company's seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their
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    HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company's accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP
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    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
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    FCC and documented as 47 CFR Part 14 and Part 79. ● FCC Guide on the CVAA Other U.S. legislation and initiatives ● Americans with Disabilities Act ( organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has
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    teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain." ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further
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    Program ● Business & Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable ● U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety guide HP public sector sales 78 Chapter 14 Accessibility
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    through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time
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    61 starting 61 computer setup 61 connecting to a WLAN 20 connector, power 5 corporate WLAN connection 20 critical battery level 41 customer support, accessibility 79 D data transfer 36 Disk Cleanup software 55 Disk Defragmenter software 55 display components 7 DisplayPort, identifying USB Type- C4
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    Service (HP DaaS) 53 HP Fast Charge 40 HP LAN-Wireless Protection 23 HP MAC Address Pass Through 24 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65 installing 66 using 65 HP Recovery Manager correcting boot problems 60 HP drivers
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    security cable slot, identifying 6 serial number, computer 17 service labels, locating 17 setup utility navigating and selecting 61 restoring TouchPad gesture 28 three-finger tap TouchPad gesture 27 Thunderbolt port with HP Sleep and Charge identifying USB Type-C 5 Thunderbolt, connecting USB TypeC
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    U unresponsive system 39 updating programs and drivers 56 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 4 USB Type-C port, connecting 32, 33, 37 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 5 USB Type-C
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User Guide