HP LaserJet 4100 Service Manual - Page 566

Printer Information Lists the serial number, HP JetSend IP addresses, page counts, and other information for the printer. Memory Lists printer memory, PCL driver work space (DWS), and I/O buffering and resource-saving information. Event Log Lists the number of entries in the log, the maximum number of entries viewable, and the last three entries. Installed Personalities and Options Lists all printer languages that are installed (such as PCL and PS) and lists options that are installed in each DIMM slot and EIO slot. 4100 Series printers Security Lists the status of the printer control panel lock, control panel password, and disk drive. Paper Trays and Options Lists the size settings for all trays and lists optional paperhandling accessories that are installed. Figure 97. Sample configuration page (HP LaserJet 4100 series printer) Verify installed options Under "Installed Personalities and Options" on the configuration page, look for options such as hard disk or DIMM types and sizes. Verify that the options installed in the printer are reflected on the configuration page. If an installed device is not shown, reseat the device and print a new configuration page. Image quality When you are working with customers, obtain a print sample before you begin troubleshooting the printer. Ask the customer to explain the quality expected from the printer. The print sample will also help clarify the customer's explanation. EN Chapter 7 Troubleshooting 227