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HP LaserJet M9059 HP LaserJet M9059 MFP - User Guide - Page 217

Media-handling problems, Printer feeds multiple sheets, Printer feeds incorrect size, Printer

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Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. Printer feeds multiple sheets Printer feeds multiple sheets Cause The input tray is overfilled. Print media is sticking together. Media does not meet the specifications for this MFP. Trays are not properly adjusted. Solution Remove excess media from the input tray. Remove media, flex it, rotate it 180° or flip it over, and then reload it into the tray. NOTE: Do not fan media. Fanning can cause static electricity, which can cause media to stick together. Use only media that meets HP media specifications for this MFP. Make sure that the rear media-length guide indicates the length of media being used. Printer feeds incorrect page size Printer feeds incorrect page size Cause Solution The correct size media is not loaded in the input tray. Load the correct size media in the input tray. The correct size media is not selected in the software program or printer driver. Confirm that the settings in the software program and printer driver are correct, because the software-program settings override the printer-driver and control-panel settings, and the printer-driver settings override the control-panel settings. For more information, see Change printer-driver settings for Windows on page 53. The correct size media for tray 1 is not selected in the MFP From the control panel, select the correct size media for tray control panel. 1. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the paper. Printer pulls from incorrect tray Printer pulls from incorrect tray Cause You are using a driver for a different printer. For more information. The specified tray is empty. Solution Use a driver for this printer. Load media in the specified tray. ENWW Media-handling problems 203

Section	Page
Product Basics	15
Product introduction	16
Product features	17
Product walkaround	21
Output devices	22
3,000-sheet stacker	22
3,000-sheet stapler/stacker	22
Paper handling features	22
Stapling information	22
Multifunction finisher	22
Paper handling features	22
Stapling information	23
Booklets	23
8-bin mailbox	24
Control panel	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	28
Control-panel help system	28
Use the Administration menu	29
Navigate the Administration menu	29
Information menu	30
Default Job Options menu	31
Default Options for Originals	31
Default Copy Options	32
Default Fax Options	33
Default E-mail Options	34
Default Send to Folder Options	35
Default Print Options	36
Time/Scheduling menu	37
Management menu	39
Initial Setup menu	40
Networking and I/O	40
Fax Setup	48
E-mail Setup	51
Send Setup menu	51
Device Behavior menu	52
Print Quality menu	56
Troubleshooting menu	58
Resets menu	60
Service menu	60
Software for Windows	61
Supported operating systems for Windows	62
Supported printer drivers for Windows	63
HP Universal Print Driver (UPD)	64
UPD installation modes	64
Select the correct printer driver for Windows	65
Priority for print settings	66
Change printer-driver settings for Windows	67
Supported utilities	68
HP Web Jetadmin	68
Embedded Web server	68
Software for other operating systems	69
Use the product with Macintosh	71
Software for Macintosh	72
Supported operating systems for Macintosh	72
Supported printer drivers for Macintosh	72
Software installation types for Macintosh	72
Install Macintosh software for direct connections (USB)	72
Install Macintosh software for networks	73
Software for Macintosh computers	73
HP Printer Utility	73
Open the HP Printer Utility	73
HP Printer Utility features	74
Priority for print settings for Macintosh	74
Change printer-driver settings for Macintosh	75
Remove software from Macintosh operating systems	75
Supported utilities for Macintosh	75
Embedded Web server	75
Use features in the Macintosh printer driver	76
Create and use printing presets in Macintosh	76
Resize documents or print on a custom paper size	76
Print a cover page	76
Use watermarks	77
Print multiple pages on one sheet of paper in Macintosh	77
Print on both sides of the page (duplex printing)	78
Set the stapling options	78
Store jobs	79
Use the Services menu	79
Connectivity	81
USB connection	82
Auxiliary connection	83
Network configuration	84
Configure TCP/IPv4 parameters	84
Change the IP address	84
Set the subnet mask	85
Set the default gateway	85
Configure TCP/IPv6 parameters	86
Disable network protocols (optional)	86
Disable IPX/SPX	86
Disable AppleTalk	87
Disable DLC/LLC	87
HP Jetdirect EIO print servers	87
Paper and print media	89
Understand paper and print media use	90
Supported paper and print media sizes	91
Custom paper sizes	93
Special paper or print media guidelines	94
Load paper and print media	95
Load tray 1	95
Load trays 2, 3, and 4	96
Configure trays	102
Configure a tray when loading media	102
Configure a tray by using the Supplies Status button on the touchscreen	102
Select the media by source, type, or size	102
Source	103
Type and Size	103
Select the output bin	104
Select an output location	105
Printing	105
Copying	105
Print tasks	107
Media type and tray loading	108
Use features in the Windows printer driver	110
Open the printer driver	110
Use printing shortcuts	110
Set paper and quality options	110
Set document effects	111
Set document finishing options	111
Set product output options	111
Set job storage options	112
Obtain support and product-status information	112
Set advanced printing options	112
Staple documents	114
Set the stapler at the control panel for printed jobs	114
Set the stapler at the control panel for all copy jobs	114
Set the stapler at the control panel for a single copy job	114
Configure the device to stop or continue when the staple cartridge is empty	115
Load staples	115
Cancel a print job	119
Stop the current print job from the control panel	119
Stop the current print job from the software program	119
Print on envelopes	120
Job storage features for print	123
Gain access to the job storage features for print	123
Use the proof and hold feature	124
Create a proof and hold job	124
Print the remaining copies of a proof and hold job	124
Delete a proof and hold job	124
Use the personal job feature	124
Create a personal job	125
Print a personal job	125
Delete a personal job	125
Use the QuickCopy feature	125
Create a QuickCopy job	126
Print additional copies of a QuickCopy job	126
Delete a QuickCopy job	126
Use the stored job feature	126
Create a stored print job	127
Print a stored print job	127
Delete a stored print job	127
Copy	129
Use the Copy screen	130
Set the default copy options	131
Basic copy instructions	132
Copy from the scanner glass	132
Copy from the document feeder	132
Adjust the copy settings	133
Copy two-sided documents	134
Copying two-sided documents manually	134
Copy two-sided documents automatically	134
Copy mixed-size originals	136
Change the copy-collation setting	137
Copy photos and books	138
Combine copy jobs by using Job Build	139
Cancel a copy job	140
Job storage features for copy	141
Create a stored copy job	141
Print a stored copy job	141
Delete a stored copy job	141
Scan and send to e-mail	143
Configure the device to send e-mail	144
Supported protocols	144
Configure e-mail server settings	144
Use the Send E-mail screen	146
Perform basic e-mail functions	147
Load documents	147
Send documents	147
Send a document	147
Use the auto-complete function	148
Use the address book	149
Create a recipient list	149
Use the local address book	149
Add e-mail addresses to the local address book	150
Delete e-mail addresses from the local address book	150
Change e‑mail settings for the current job	151
Scan to a folder	152
Scan to a workflow destination	153
Fax	155
Analog fax	156
Connect the fax accessory to a phone line	156
Configure and use the fax features	156
Digital fax	157
Manage and maintain	159
Information pages	160
Embedded Web server	162
Open the embedded Web server by using a network connection	162
Embedded Web server sections	163
Use HP Web Jetadmin software	166
HP Printer Utility for Macintosh	167
Open the HP Printer Utility	167
Print a cleaning page	167
Print a configuration page	167
View supplies status	167
Upload a file to the printer	168
Update the firmware	168
Activate the two-sided printing (duplexing) mode	168
Lock or unlock printer storage devices	168
Save or print stored jobs	169
Configure trays	169
Change network settings	169
Open the embedded Web server	170
Set up e-mail alerts	170
Security features	171
Secure the embedded Web server	171
Secure Disk Erase	171
Data affected	171
Gain access to Secure Disk Erase	172
Additional Information	172
Security Lock	172
Authentication	172
Lock the control-panel menus	172
Set the real-time clock	174
Clean the MFP	175
Print a cleaning page	175
Clean the MFP hardware	175
Clean the ADF delivery system	177
Calibrate the scanner	182
Configure alerts	183
Manage supplies	184
HP print cartridges	184
Non-HP print cartridges	184
Print cartridge authentication	184
HP fraud hotline	184
Print cartridge storage	184
Print cartridge life expectancy	185
Check the print cartridge life	185
On the MFP control panel	185
In the embedded Web server	185
Through HP Web Jetadmin	185
Printer maintenance kit	186
Manage memory	187
Determine memory requirements	187
Install memory	187
Verify memory installation	190
Economy settings	191
Sleep and wake	191
Problem solve	193
Solve problems	194
Troubleshooting checklist	194
Determining Solve MFP problems	195
Control-panel message types	196
Control-panel messages	197
Clear jams	198
Clear jams from the duplexer	199
Clear jams from the input-tray areas	200
Clear jams from the output areas	203
Solve repeated jams	216
Media-handling problems	217
Printer feeds multiple sheets	217
Printer feeds incorrect page size	217
Printer pulls from incorrect tray	217
Media does not feed automatically	218
Media does not feed from tray 2, 3, or 4	218
Transparencies will not feed	219
Envelopes jam or will not feed in the MFP	219
Output is curled or wrinkled	220
Printer will not duplex or duplexes incorrectly	220
Solve print-quality problems	221
Print-quality problems associated with media	221
Print-quality problems associated with the environment	221
Print-quality problems associated with jams	221
Light print (partial page)	222
Light print (entire page)	222
Specks	223
Dropouts	223
Lines	224
Gray background	224
Toner smear	225
Loose toner	225
Repeating defects	226
Repeating image	226
Misformed characters	227
Page skew	227
Curl or wave	228
Wrinkles or creases	228
Vertical white lines	229
Tire tracks	229
White spots on black	229
Scattered lines	230
Blurred print	230
Random image repetition	231
Solve fax problems	232
Solve copy problems	233
Prevent copy problems	233
Image problems	233
Media-handling problems	234
Performance problems	236
Solve e-mail problems	237
Validate the SMTP gateway address	237
Validate the LDAP gateway address	237
Solve network connectivity problems	238
Solve network printing problems	238
Verify communication over the network	238
Solve common Macintosh problems	240
Supplies and accessories	243
Order parts, accessories, and supplies	244
Part numbers	245
Specifications	247
Physical specifications	248
Electrical specifications	249
Acoustic emissions	250
Operating environment	250
Regulatory information	251
FCC regulations	252
Environmental product stewardship program	253
Protecting the environment	253
Ozone production	253
Power consumption	253
Toner consumption	253
Paper use	253
Plastics	253
HP LaserJet print supplies	254
Return and recycling instructions	254
United States and Puerto Rico	254
Multiple returns (two to eight cartridges)	254
Single returns	254
Shipping	254
Non-US returns	255
Paper	255
Material restrictions	256
Disposal of waste equipment by users in private households in the European Union	256
Material Safety Data Sheet (MSDS)	257
For more information	257
Country/region specific statements	258
Declaration of Conformity	258
Laser safety	259
Canadian DOC regulations	259
VCCI statement (Japan)	259
Power cord statement (Japan)	259
EMC statement (Korea)	259
EMI statement (Taiwan)	259
Laser statement for Finland	259