HP LaserJet Pro M11-M13 User Guide

HP LaserJet Pro M11-M13 Manual

Get HP LaserJet Pro M11-M13 PDF manuals and user guides View all HP LaserJet Pro M11-M13 manuals
Add to My Manuals
Save this manual to your list of manuals

HP LaserJet Pro M11-M13 manual content summary:

  • HP LaserJet Pro M11-M13 | User Guide - Page 1
    LaserJet Pro M11-M13 User Guide M11-M13 www.hp.com/support/ljM11-M13
  • HP LaserJet Pro M11-M13 | User Guide - Page 2
  • HP LaserJet Pro M11-M13 | User Guide - Page 3
    HP LaserJet Pro M11-M13 User Guide
  • HP LaserJet Pro M11-M13 | User Guide - Page 4
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP countries. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft
  • HP LaserJet Pro M11-M13 | User Guide - Page 5
    dimensions ...7 Power consumption, electrical specifications, and acoustic emissions 7 Operating-environment range ...7 Printer hardware setup and software installation ...8 2 Paper trays ...9 Load the input tray ...10 Load and print envelopes ...13 Introduction ...13 Print envelopes ...13 Envelope
  • HP LaserJet Pro M11-M13 | User Guide - Page 6
    only) ...30 Enable or disable Wireless Direct 30 Change the printer Wireless Direct name 31 HP ePrint software ...31 Android embedded printing ...32 5 Manage the printer ...33 Advanced configuration with HP Embedded Web Server (EWS) (wireless models only 34 HP Embedded Web Server sections ...35
  • HP LaserJet Pro M11-M13 | User Guide - Page 7
    ...59 Introduction ...59 Print from a different software program ...59 Check the paper-type setting for the print job 59 Check the paper type setting (Windows 59 Check the paper type setting (OS X 59 Check toner-cartridge status ...59 Clean the printer ...60 Print a cleaning page ...60 Visually
  • HP LaserJet Pro M11-M13 | User Guide - Page 8
    vi ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 9
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 10
    Printer views Printer front view 7 6 5 1 Output bin 2 Output bin extension 3 Input tray 4 Short media extender tool 5 Power button 6 Print-cartridge door lift-tab 7 Control panel 1 2 3 4 2 Chapter 1 Printer overview ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 11
    -type security lock 4 Serial number Control-panel view 1 2 Table 1-1 HP LaserJet Pro M12a (base model) 1 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to be changed. If the light is on
  • HP LaserJet Pro M11-M13 | User Guide - Page 12
    3 4 5 Table 1-2 HP LaserJet Pro M12w (wireless models) 1 Wireless button To detect wireless networks, press the wireless button. This button also enables and disables the wireless feature. 2 Wireless LED When the printer is searching for a network, the wireless light blinks. When the printer is
  • HP LaserJet Pro M11-M13 | User Guide - Page 13
    they are subject to change. For current information, see www.hp.com/support/ljm11-m13. ● Technical specifications ● Supported operating systems ● Mobile printing solutions (optional) ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment
  • HP LaserJet Pro M11-M13 | User Guide - Page 14
    drivers. Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with optional software when using the full software installer. See the software installation notes for more information. OS X: Mac computers are supported with this printer. Download
  • HP LaserJet Pro M11-M13 | User Guide - Page 15
    solutions (optional) The printer supports the following software for mobile printing: ● HP ePrint software ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● Android printing Printer dimensions 1 1 3 2 3 2 1. Height 2. Width
  • HP LaserJet Pro M11-M13 | User Guide - Page 16
    Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware
  • HP LaserJet Pro M11-M13 | User Guide - Page 17
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 18
    Load the input tray 1. If it is not already open, open the input tray. 2. Adjust the paper width and length guides outward. 10 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 19
    orientation of the paper in the tray varies depending on the type of print job. For additional information, see the table below. 4. Adjust the paper guides inward until they are snug against the paper. ENWW Load the input tray 11
  • HP LaserJet Pro M11-M13 | User Guide - Page 20
    Paper type Preprinted or letterhead Duplex mode 1-sided printing or 2-sided printing How to load paper Face-up Top edge leading into the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes toward the left side of the printer 12 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 21
    Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Paper/Quality tab. 4. In
  • HP LaserJet Pro M11-M13 | User Guide - Page 22
    14 Chapter 2 Paper trays ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 23
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 24
    many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP LaserJet Pro M11-M13 | User Guide - Page 25
    cartridge for the printer, and it includes instructions to replace it. Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print
  • HP LaserJet Pro M11-M13 | User Guide - Page 26
    Fingerprints can cause print-quality problems. 2 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and
  • HP LaserJet Pro M11-M13 | User Guide - Page 27
    2. Remove the used toner cartridge from the printer. 3. Remove the new toner cartridge from the packaging. Place the used toner cartridge in the bag and box for recycling. CAUTION: To prevent damage to the toner cartridge, hold the toner cartridge at each end. Do not touch the cartridge shutter or
  • HP LaserJet Pro M11-M13 | User Guide - Page 28
    5. Grasp both sides of the new toner cartridge and gently rock the toner cartridge to distribute the toner evenly inside the cartridge. 6. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated. 7. Close the cartridge door. 20
  • HP LaserJet Pro M11-M13 | User Guide - Page 29
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 30
    procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies
  • HP LaserJet Pro M11-M13 | User Guide - Page 31
    3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper number of copies to print from this screen. 5. Click or tap the OK button to print the job. ENWW Print tasks (Windows) 23
  • HP LaserJet Pro M11-M13 | User Guide - Page 32
    Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. Load paper face-up in the input tray. 2. From the software program, select the Print option. 3. Select the printer from
  • HP LaserJet Pro M11-M13 | User Guide - Page 33
    OK button to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different
  • HP LaserJet Pro M11-M13 | User Guide - Page 34
    Additional print tasks Go to www.hp.com/support/ljm11-m13. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Pro M11-M13 | User Guide - Page 35
    install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software
  • HP LaserJet Pro M11-M13 | User Guide - Page 36
    menu. NOTE: The name of the item varies for different software programs. 4. Select from the Media & Quality or Paper/Quality options. NOTE: This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper
  • HP LaserJet Pro M11-M13 | User Guide - Page 37
    Additional print tasks Go to www.hp.com/support/ljm11-m13. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP LaserJet Pro M11-M13 | User Guide - Page 38
    Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems to not support Wireless Direct, but can print to a printer that does: ● Apple iPhone and iPad ● Mac
  • HP LaserJet Pro M11-M13 | User Guide - Page 39
    from the installed printers list. Click the Properties button to configure print options. ● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP
  • HP LaserJet Pro M11-M13 | User Guide - Page 40
    driver. NOTE: HP ePrint Software does not support USB printing. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wireless printing. The printer
  • HP LaserJet Pro M11-M13 | User Guide - Page 41
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 42
    is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The
  • HP LaserJet Pro M11-M13 | User Guide - Page 43
    . Connecting might require that you close the HP Embedded Web Server and reopen it. ● Shop for Supplies. Click this link to connect to the Sure Supply website and order genuine HP supplies from HP or a reseller of your choice. ● Support. Connects to the printer support site. You can search for help
  • HP LaserJet Pro M11-M13 | User Guide - Page 44
    ● Manually configure IPv4 TCP/IP parameters Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go
  • HP LaserJet Pro M11-M13 | User Guide - Page 45
    , type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens the Networking tab. 3. In the IPv4 Configuration area, select Manual IP, and then edit the IPv4 configuration settings. 4. Click the Apply
  • HP LaserJet Pro M11-M13 | User Guide - Page 46
    Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page to determine the IP address or host
  • HP LaserJet Pro M11-M13 | User Guide - Page 47
    see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer
  • HP LaserJet Pro M11-M13 | User Guide - Page 48
    Method one: Use the HP Embedded Web Server (EWS) 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page printer software 1. In the list of printers, right-click the name the printer, and then click the properties menu item to open the Printer properties
  • HP LaserJet Pro M11-M13 | User Guide - Page 49
    Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: You must have a print driver installed in order to use this method. 1. Go to www.hp.com/support, select your country/region language, click the Get software and drivers link, type the printer name in the
  • HP LaserJet Pro M11-M13 | User Guide - Page 50
    42 Chapter 5 Manage the printer ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 51
    publication. For current information, see www.hp.com/ support/ljm11-m13. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP LaserJet Pro M11-M13 | User Guide - Page 52
    24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. www.hp.com/support/ljm11-m13 www.hp.com/go
  • HP LaserJet Pro M11-M13 | User Guide - Page 53
    Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer All lights are off. The printer is in Auto-Off mode or is turned off. Action Press the power button to deactivate the Auto-Off mode or to turn
  • HP LaserJet Pro M11-M13 | User Guide - Page 54
    recover. 1. Turn off the printer or disconnect the power cord from the printer. 2. Wait 30 seconds, and then turn on the printer or reconnect the power cord to the printer. 3. Wait for the printer to initialize. If the error persists, contact HP customer support. 46 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 55
    about connecting wirelessly to a network, see Solve wireless problems on page 64. If the printer remains unable to connect to the network, uninstall and then reinstall the printer. If the error persists, contact a network administrator or refer to the user manual of the wireless router or
  • HP LaserJet Pro M11-M13 | User Guide - Page 56
    also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Network-connected printers a. Print a configuration page to determine the IP address or host name option, and click the Apply button. The printer automatically restarts. 48 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 57
    the in the software driver or EWS. Adjust paper settings if necessary. 3. Turn the printer off, wait 30 seconds, and then turn it on again. 4. Access the HP Embedded Web Server (EWS) to print a cleaning page to remove excess toner from inside the printer: ENWW Solve paper feed or jam problems 49
  • HP LaserJet Pro M11-M13 | User Guide - Page 58
    . If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Prevent paper jams To reduce the number the guides so they are touching the paper stack without bending it. 6. If you are printing on heavy, embossed, or perforated paper, use the manual feed
  • HP LaserJet Pro M11-M13 | User Guide - Page 59
    instructions for clearing paper jams from the product. ● Paper jam locations ● Clear jams from the input tray ● Clear jams in the toner- cartridge area ● Clear jams in the output bin Paper jam locations 1 3 2 1 Output bin 2 Input tray 3 Toner cartridge area Clear jams
  • HP LaserJet Pro M11-M13 | User Guide - Page 60
    1. Remove any loose paper from the input tray. 2. Open the top cover. 3. Remove the toner cartridge. 52 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 61
    4. Remove any visible jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid tearing the paper. 5. Remove any jammed paper from the tonercartridge area. Use both hands to remove jammed paper to avoid tearing the paper. ENWW Clear paper jams 53
  • HP LaserJet Pro M11-M13 | User Guide - Page 62
    6. Reinsert the toner cartridge. 7. Close the top cover. Clear jams in the toner-cartridge area When a jam occurs, the Attention light blinks repeatedly on the printer control panel. 1. Open the top cover. 54 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 63
    2. Remove the toner cartridge. 3. Remove any jammed paper from the toner- cartridge area. Use both hands to remove jammed paper to avoid tearing the paper. ENWW Clear paper jams 55
  • HP LaserJet Pro M11-M13 | User Guide - Page 64
    Close the top cover. Clear jams in the output bin When a jam occurs, the Attention light blinks repeatedly on the printer control panel. 1. Remove any visible jammed paper from the output bin area. Use both hands to remove jammed paper to avoid tearing the paper. 56 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 65
    2. Open the top cover. 3. Remove the toner cartridge. 4. Remove any jammed paper from the toner- cartridge area. ENWW Clear paper jams 57
  • HP LaserJet Pro M11-M13 | User Guide - Page 66
    5. Reinsert the toner cartridge. 6. Close the top cover. 58 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 67
    toner, loose toner, or small areas of missing toner. Check the paper type setting (Windows) 1. From the software program, select the Print option. 2. Select the printer the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu.
  • HP LaserJet Pro M11-M13 | User Guide - Page 68
    environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose
  • HP LaserJet Pro M11-M13 | User Guide - Page 69
    fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljm11-m13. HP PCLmS driver ● Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different one. ● Recommended for all Windows environments ● Provides
  • HP LaserJet Pro M11-M13 | User Guide - Page 70
    by from the printer properties dialog box. 1. Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and Windows Server 2003 (using the default Start menu view): Click Start, and then click Printers and Faxes. -or- Windows XP, Windows 7, Windows 8, Windows 8.1, Windows Server 2008, and
  • HP LaserJet Pro M11-M13 | User Guide - Page 71
    Solve direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. ENWW Solve direct-connect problems 63
  • HP LaserJet Pro M11-M13 | User Guide - Page 72
    Solve wireless problems The installation program cannot detect the product during the setup process. Cause Solution The product is off. Verify that the product is on and ready. Restart the product if necessary. The product is too far away from the wireless router or access point. Move the
  • HP LaserJet Pro M11-M13 | User Guide - Page 73
    for network settings, provide the settings, and then continue the installation. The wireless router or access point is configured with a media access control (MAC) filter that is denying the product access to the network. Configure the wireless router or access point so that the list of accepted
  • HP LaserJet Pro M11-M13 | User Guide - Page 74
    66 Chapter 6 Solve problems ENWW
  • HP LaserJet Pro M11-M13 | User Guide - Page 75
    51 M manual duplex Mac 27 Windows 24 memory included 5 memory chip (toner) locating 17 mobile printing Android devices 32 mobile printing solutions 5 mobile printing, software supported 7 multiple pages per sheet printing (Mac) 27 printing (Windows) 24 N Netscape Navigator, versions supported HP
  • HP LaserJet Pro M11-M13 | User Guide - Page 76
    2 print density 62 print drivers, supported 6 print on both sides Mac 27 manually, Windows 24 Windows 24 priority feed tray loading envelopes 13 problem-solving direct-connect problems 63 wireless problems 64 R replacement parts part numbers 16 replacing toner cartridge 17 restoring factory-set
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
LaserJet Pro M11-M13
User Guide
www.hp.com/support/ljM11-M13
M11-M13