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HP LaserJet Pro M11-M13 User Guide - Page 60

Remove any loose paper from the input tray., Open the top cover., Remove the toner cartridge.,

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1. Remove any loose paper from the input tray. 2. Open the top cover. 3. Remove the toner cartridge. 52 Chapter 6 Solve problems ENWW

Section	Page
Printer overview	9
Printer views	10
Printer front view	10
Printer back view	11
Control-panel view	11
Printer specifications	13
Technical specifications	13
Supported operating systems	14
Mobile printing solutions (optional)	15
Printer dimensions	15
Power consumption, electrical specifications, and acoustic emissions	15
Operating-environment range	15
Printer hardware setup and software installation	16
Paper trays	17
Load the input tray	18
Load and print envelopes	21
Introduction	21
Print envelopes	21
Envelope orientation	21
Supplies, accessories, and parts	23
Order supplies, accessories, and parts	24
Ordering	24
Supplies and accessories	24
Customer self-repair parts	24
Replace the toner cartridge	25
Introduction	25
Toner-cartridge information	25
Remove and replace the toner cartridge	26
Print	29
Print tasks (Windows)	30
How to print (Windows)	30
Manually print on both sides (Windows)	32
Print multiple pages per sheet (Windows)	32
Select the paper type (Windows)	33
Additional print tasks	34
Print tasks (OS X)	35
How to print (OS X)	35
Manually print on both sides (OS X)	35
Print multiple pages per sheet (OS X)	35
Select the paper type (OS X)	36
Additional print tasks	37
Mobile printing	38
Introduction	38
Wireless Direct (wireless models only)	38
Enable or disable Wireless Direct	38
Change the printer Wireless Direct name	39
HP ePrint software	39
Android embedded printing	40
Manage the printer	41
Advanced configuration with HP Embedded Web Server (EWS) (wireless models only)	42
HP Embedded Web Server sections	43
Information tab	43
Settings tab	43
Networking tab	43
Links	43
Configure IP network settings	44
Introduction	44
Printer sharing disclaimer	44
View or change network settings	44
Manually configure IPv4 TCP/IP parameters	44
Printer security features	46
Introduction	46
Assign or change the system password using the HP Embedded Web Server	46
Energy-conservation settings	47
Introduction	47
Print with EconoMode	47
Set the Sleep/Auto Off After Inactivity setting	47
Delay When Ports Are Active setting	48
Update the firmware	49
Update the firmware using the Firmware Update Utility	49
Solve problems	51
Customer support	52
Interpret control-panel light patterns	53
Restore the factory-set defaults	56
Solve paper feed or jam problems	57
The printer does not pick up paper	57
The printer picks up multiple sheets of paper	57
Frequent or recurring paper jams	57
Prevent paper jams	58
Clear paper jams	59
Introduction	59
Paper jam locations	59
Clear jams from the input tray	59
Clear jams in the toner-cartridge area	62
Clear jams in the output bin	64
Improve print quality	67
Introduction	67
Print from a different software program	67
Check the paper-type setting for the print job	67
Check the paper type setting (Windows)	67
Check the paper type setting (OS X)	67
Check toner-cartridge status	67
Clean the printer	68
Print a cleaning page	68
Visually inspect the toner cartridge	68
Check paper and the printing environment	68
Step one: Use paper that meets HP specifications	68
Step two: Check the environment	69
Try a different print driver	69
Check the EconoMode settings	69
Change print density	70
Solve direct-connect problems	71
Solve wireless problems	72

Match case Limit results 1 per page

Remove any loose paper from the input tray.

Open the top cover.

Remove the toner cartridge.

Chapter 6

Solve problems

ENWW