HP LaserJet Pro M11-M13 User Guide - Page 68

Clean the printer, Print a cleaning Visually inspect the toner cartridge

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● Part numbers for HP toner cartridges ● Number of pages printed The printer prints the supplies status page when it prints the configuration page. 1. Press and hold the Cancel button until the Ready light begins blinking. 2. Release the Cancel button. Clean the printer Print a cleaning page 1. On the Information tab of the EWS, click Print Info Pages. 2. In the Print Cleaning Page area, click Print to print a cleaning page. Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridge from the printer. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. 60 Chapter 6 Solve problems ENWW

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●
Part numbers for HP toner cartridges
●
Number of pages printed
The printer prints the supplies status page when it prints the configuration page.
1.
Press and hold the Cancel
button until the Ready
light begins blinking.
2.
Release the Cancel
button.
Clean the printer
Print a cleaning page
1.
On the
Information
tab of the EWS, click
Print Info Pages
.
2.
In the
Print Cleaning Page
area, click
Print
to print a cleaning page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1.
Remove the toner cartridge from the printer.
2.
Check the memory chip for damage.
3.
Examine the surface of the green imaging drum.
CAUTION:
Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5.
Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
60
Chapter 6
Solve problems
ENWW