HP Pavilion 11-n100 Pavilion 11 x360 PC Maintenance and Service Guide
HP Pavilion 11-n100 Manual
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- HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 1
HP Pavilion 11 x360 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2014 Document Part Number: 798989-001 Product notice This guide describes features - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 5
Changing your notebook to an entertainment stand 8 Changing your notebook to a tablet 8 Top ...9 TouchPad ...9 Lights ...10 Keys ...11 Service tag and PCID label ...12 Service tag ...12 PCID label ...13 3 Illustrated parts catalog ...14 Computer major components ...14 Mass storage devices ...17 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 6
5 Removal and replacement procedures for Authorized Service Provider parts 30 Component replacement procedures ...30 Bottom Synchronizing a tablet and keyboard (select models only 72 7 Using HP PC Hardware Diagnostics (UEFI) ...73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 73 8 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 7
Changing the computer boot order 79 Removing the HP Recovery partition (select models only 79 9 Specifications ...80 Computer specifications ...80 Hard drive specifications ...81 10 Power cord set requirements ...82 Requirements for all countries ... - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 9
Chipset Graphics Panel Memory Hard drive Solid-state drives Description HP Pavilion11 x360 PC Intel® Core M 5Y10c processor (0.8 GHz/2.0GHz, SoC Internal graphics: Intel HD Graphics Support for DX11 Support for HD playback, streaming, and recording @ 720p 30fps 11.6-in [29.5-cm] (1366×768), - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 10
with 1 antenna ● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Integrated wireless wide area network (WWAN) options by way of wireless module Support for the following WWAN formats: HP hs3110 HSPA+ Mobile Broadband Module Compatible with Miracast-certified devices - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 11
Description Taps enabled as default Multitouch gestures enabled: 2-finger scroll, pinch Support for PS/2 and SMB interface Support for Windows 8.1 Modern TouchPad Gestures Power requirements Support for the following AC adapters: ● 45-W HP Smart AC adapter (non-PFC, MSH) (for Germany only) ● 45 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 12
SIM slot (select models only) Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Supports a wireless subscriber identity module (SIM). (3) Memory card reader (4) USB 2.0 port (5) USB 3.0 port Reads optional memory - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 13
Left side Component (1) (2) (3) (4) (5) (6) Description Security cable slot Power button Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● When the computer is - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 14
access this document: ● From the Start screen, type support, and then select the HP Support Assistant app. - or - ● From the Windows desktop NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Controls speaker volume. To - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 15
the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. Display 7 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 16
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 17
button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 9 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 18
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 External component identification - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 19
previous screen. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keybard feature off or on. Top 11 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 20
about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Model Model is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Warranty describes the duration (in years) of the - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 21
replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label 13 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 22
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. 14 Chapter 3 Illustrated parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 23
module) For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN 755730-001 For use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN 756108-001 For use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 with the following WLAN module - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 24
Item (7) (8) (9) (10) (11) (12) (13) (14) Component Spare part number Intel Celeron N2830 processor and the + BT 4.0 Combo Adapter for use only in Brazil 699834-201 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna 753076-005 Intel Dual Band Wireless-AC 3160 802 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 25
models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 800295-001 1x1 WiFi + BT 4.0 Combo Adapter Silver models with WWAN models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 800296-001 1x1 WiFi + BT 4.0 Combo Adapter Purple models with - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 26
Display assembly subcomponents Item (1) (2) (3) (4) Component Display enclosure Silver models with WWAN Silver models without WWAN Red models with WWAN Red models without WWAN Purple models without WWAN Purple models with WWAN Display cable Webcam Display hinge covers For use in red models For use - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 27
WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter WWAN antenna Miscellaneous parts Component AC adapter 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 65-W HP Smart AC adapter for use in models in Brazil - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 28
Drive HP hs3110 HSPA+ Mobile Broadband Module 2-cell, 29-Wh, 3.82-Ah, Li-ion battery 750-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard Drive Hardware Kit, spare part number 755740-001. Broadcom BCM43142 802.11 bgn - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 29
WWAN Power connector cable Heat sink (includes replacement thermal material) Fan 11.6-in [29.5-cm], AG, SVA, LED TouchScreen display assembly for use in HP Pavilion11 x360 model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN Power button board (includes cable) USB board (includes - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 30
models with WWAN Solid-state drive hardware kit (includes cable, top and bottom brackets, PCBA, and screws) Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter with 2 antennas Keyboard for use in models with WWAN in the United Kingdom (includes keyboard cable and TouchPad - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 31
Spare part number 785454-061 785454-071 785454-131 785454-141 785454-151 785454-171 785454-211 785454-251 785454-261 785454-271 785454-A41 785454-B31 785454-BB1 785454-BG1 785454-DH1 785454-FL1 788218-001 789088-001 789088-501 789089-001 789089-501 790756-001 790756-501 790757-001 790757-501 794106- - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 32
11-n100 x360 ~ Pavilion 11-n199 x360 with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Display assembly, 11.6-in [29.5-cm] HD, anti-glare, touchscreen, for use in HP Pavilion11 x360 model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 33
Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 25 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 34
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 35
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 38
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 39
models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 800295-001 4.0 Combo Adapter Silver models with WWAN models with the following WLAN module: Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + 800296-001 BT 4.0 Combo Adapter Purple models with - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 40
Phillips PM2.5×8.0 screws (1) and the seven Phillips PM2.0×7.0 screws (2) that secure the bottom cover to the computer. 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 41
5. Separate the bottom cover from the computer by lifting up at the seam near the display hinges (1), and then lift the cover up and off the computer (2) far enough to access the USB/audio board connector on the system board. NOTE: When you lift the bottom cover, a cable is connected from the USB/ - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 42
and lift the board off the bottom cover (2). Reverse this procedure to install the USB/audio board. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 43
in Brazil Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter with 1 antenna Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT , remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 44
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 45
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description HP hs3110 HSPA+ Mobile Broadband Module Spare part number 748599-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 46
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 47
Solid-state drive (M.2) Description 128 GB solid-state drive (SSD), M.2, TLC 128 GB solid-state drive (SSD), M.2 Spare part number 777774-001 794310-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 48
Reverse this procedure to install the solid-state drive. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 49
Hard drive NOTE: The Hard Drive Hardware Kit, spare part number 755740-001, includes the hard drive bracket, hard drive connector cable, and screws. The Solid-State Drive Hardware Kit, spare part number 783845-001 includes the connector cable, top and bottom brackets, PCBA, and screws. Description - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 50
connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 755740-001. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 51
Reverse this procedure to install the hard drive. Component replacement procedures 43 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 52
31). 5. Disconnect the battery. Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 53
2. Detach the RTC battery (2) from the system board. (The RTC battery is secured with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures 45 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 54
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 55
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 47 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 56
system board. 2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the power button board to the computer. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 57
3. Remove the power button board and cable (3). Reverse this procedure to install the power button board. Component replacement procedures 49 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 58
tape (3) from the heat sink. NOTE: You do not need to remove the tape from the fan. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 59
4. Remove the fan (4). Reverse this procedure to install the fan. Heat sink Description Heat sink (includes replacement thermal material) Spare part number 755728-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 60
and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it 52 Chapter 5 Removal and replacement procedures for Authorized - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 61
Reverse this procedure to install the heat sink. Component replacement procedures 53 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 62
HP. 1. Disconnect the battery cable from the system board (1). 2. Remove the four Phillips PM2.0×7.0 screws (2) that secure the battery to the computer. 3. Remove the battery (3). Reverse this procedure to install the battery. 54 Chapter 5 Removal and replacement procedures for Authorized Service - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 63
Speakers Description Speaker Kit (includes left and right speakers and cable) Spare part number 755738-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 64
the computer. 4. Lift the foil and rubber gaskets from atop the left and right broadhead screw holes (1). 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 65
5. Lift the bottom of the touchpad upward (2), and then lift it off the computer (3). Reverse this procedure to install the TouchPad button board. Component replacement procedures 57 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 66
Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 with WWAN Display assembly for use in model numbers Pavilion 11-n000 x360 ~ Pavilion 11-n099 x360 without WWAN Display assembly for use in model numbers Pavilion 11-n100 x360 ~ Pavilion 11-n199 x360 procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 67
the two black Phillips PM2.5×5.0 screws (3) that secure the display assembly and bracket to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 6. Lift the - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 68
the two screw covers (1). b. Remove the two Phillips PM2.5×4.0 screws (2) that secure the enclosure to the display. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 69
c. Pry from the side to separate the enclosure from the display (3). 2. To remove the webcam module: NOTE: The webcam is available using spare part number 758848-001. a. Lift the webcam module (1) enough to gain access to the cable. b. Disconnect the cable (2) from the module. 3. To remove the - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 70
display panel (1). b. Disconnect the display cable from the large connector on the bottom of the display panel (2). 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 71
c. Remove the cable from the tape (3) and clips (4) that secure it to the display enclosure , and then lift the display cable from the display enclosure (5). 5. To remove the sensor board: NOTE: The sensor board is available using spare part number 788218-001. a. Disconnect the cable from the board - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 72
(6) from the computer. 6. Remove the power connector cable. Reverse this procedure to install the power connector cable. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 73
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models equipped with: Intel Pentium N3540 processor and the Windows 8.1 Standard operating system 789089-501 Intel Pentium N3540 processor and a non- - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 74
): Hard drive cable 2. Remove the four Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 75
3. Remove the system board (2) from the computer. Reverse this procedure to install the system board. Component replacement procedures 67 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 76
). Remove the keyboard: 1. Remove the 16 Phillips PM2.0×3.0 screws that secure the keyboard to the top cover. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 77
2. Remove the keyboard from the top cover. Top covers are available using spare part numbers: 759976-001: Red models 756116-001: Silver models 777409-001: Purple models Reverse this procedure to install the keyboard. Component replacement procedures 69 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 78
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting Start screen by typing support, selecting the HP Support Assistant app, and - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 79
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 80
Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 81
Setup Utility. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 82
product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. 74 Chapter 7 Using - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 83
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 84
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 85
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 86
creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 87
change the computer boot order. See Changing the computer boot order on page 79. 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 88
9 Specifications Computer specifications Metric U.S. Dimensions Width 308 mm 12.13 in Depth 215.1 mm 8.47 in Height 21.9 mm 0.86 in Weight 1.4 kg 3.08 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W Temperature Operating 5°C to 35°C 41°F to 95°F - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 89
, including setting) Single track 1.1 ms 1.5 ms 1.5 ms Average (read/write) 11 ms 11/13 ms 11/13 ms Maximum 18 ms 22 ms 22 ms Logical blocks 1,285,971 976,773 is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 81 - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 90
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 91
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 92
laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. 84 Chapter 11 Recycling - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 93
power 5 right TouchPad 9 C cables, service considerations 26 caps lock light, identifying 10 equipment guidelines 29 esc key, identifying 11 Ethernet, product description 2 external media HP PC Hardware Diagnostics (UEFI) downloading 73 HP Recovery Manager correcting boot problems 79 starting 78 HP - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 94
part number 68 spare part numbers 15, 21, 22, 23 keys action 11 esc 11 fn 11 Windows 11 L lights AC adapter 4 caps lock 10 hard drive 4 mute 10 power serviceability 3 video 2 wireless 2 product name 1 R recover options 76 recovery discs 76, 78 HP Recovery Manager 77 media 78 starting 78 supported - HP Pavilion 11-n100 | Pavilion 11 x360 PC Maintenance and Service Guide - Page 95
plastic parts 25 service tag 12 serviceability, product description number 16, 21, 55 specifications computer 80 hard drive 81 supported discs, recovery 76 system board removal 65 spare part numbers restore point 75, 76 Windows key, identifying 11 Windows tools using 76 wireless, product description
HP Pavilion
11
x360 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.