HP Pavilion 500 HP Pavilion Desktop PCs - (English) Quick Start Guide 5990-527 - Page 102

Problem, Solution, PS/2 mouse only

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Problem The mouse doesn't work, even though everything else does. The keyboard Print button doesn't work. I cannot remove a CD or DVD disc. Solution If nothing happens when you move the mouse, it's possible that the mouse is connected improperly. PS/2 mouse only: Check that the cable connector pins are straight. Make sure the mouse is connected to the mouse port, not to the keyboard port. To reconnect these two cables, turn the computer off, reconnect the cables, and then turn the computer back on. If the pointer doesn't move on the screen when you move the mouse, clean the mouse. For an optical mouse, wipe the light sensor lens on the bottom of the mouse with a lint-free cloth. For a roller ball mouse: 1 Remove the mouse ball by unscrewing the bottom of the mouse. 2 Clean the mouse ball with a damp cloth (not paper). 3 Use your finger to move the rollers in the mouse ball housing, and remove lint and dust. 4 Replace the mouse ball, and screw on the cover. The computer might have stopped. Reset the computer by pressing and holding the computer On button until the computer turns off (approximately five seconds). Then turn the computer back on. Some programs do not recognize the Print button. You cannot remove a CD or DVD disc after you have turned off the computer. Turn on the computer, and press the Eject button to extend the tray. 76 HP Pavilion home PC

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76
HP Pavilion home PC
Problem
Solution
The mouse doesn’t
work, even though
everything else does.
±
If nothing happens when you move the mouse, it’s possible that the mouse is
connected improperly.
PS/2 mouse only:
Check that the cable connector pins are straight. Make sure the
mouse is connected to the mouse port, not to the keyboard port. To reconnect these
two cables, turn the computer off, reconnect the cables, and then turn the computer
back on.
±
If the pointer doesn’t move on the screen when you move the mouse, clean the mouse.
For an optical mouse, wipe the light sensor lens on the bottom of the mouse with a
lint-free cloth. For a roller ball mouse:
1
Remove the mouse ball by unscrewing the bottom of the mouse.
2
Clean the mouse ball with a damp cloth (not paper).
3
Use your finger to move the rollers in the mouse ball housing, and remove lint
and dust.
4
Replace the mouse ball, and screw on the cover.
±
The computer might have stopped. Reset the computer by pressing and holding
the computer On button until the computer turns off (approximately five seconds).
Then turn the computer back on.
The keyboard Print
button doesn’t work.
±
Some programs do not recognize the Print button.
I cannot remove a
CD or DVD disc.
±
You cannot remove a CD or DVD disc after you have turned off the computer.
Turn on the computer, and press the Eject button to extend the tray.