HP Pavilion 500 HP Pavilion Desktop PCs - (English) Quick Start Guide 5990-527 - Page 34

Getting Help, Protecting the PC

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Getting Help You can get help over the telephone from HP. See the Support Guide included with the computer documentation for the terms of your HP Pavilion warranty coverage and for support telephone numbers. Protecting the PC HP provides a virus-scanning software program to help protect your PC (select models only). The program runs automatically when you start the computer. The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your HP Pavilion home PC purchase. You can purchase a subscription service for updates after your initial free period expires. New types of viruses are invented all the time. Be sure to get regular updates of your virus-scanning software from the program manufacturer. If a software program or the operating system gets damaged, you can reinstall the software. Refer to "Using Application Recovery and System Recovery" on page 77 for details. When your PC has software problems, it's possible that a voltage spike, power outage, or brownout has occurred. Symptoms of voltage spikes include a flickering video display, unexpected computer startups, and the computer not responding to your commands. A voltage spike can occasionally corrupt or destroy files, so it is a good idea to consistently make backup copies of your data files. Prevent voltage spikes by installing a surge suppressor made for use with computers between the power outlet and the computer power cord. 8 HP Pavilion home PC

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8
HP Pavilion home PC
Getting Help
You can get help over the telephone from HP. See
the
Support Guide
included with the computer
documentation for the terms of your HP Pavilion
warranty coverage and for support telephone
numbers.
Protecting the PC
HP provides a virus-scanning software program
to help protect your PC (select models only). The
program runs automatically when you start the
computer.
The virus-scanning program manufacturer
provides free virus scan updates through your
Internet connection for an initial period after
your HP Pavilion home PC purchase. You can
purchase a subscription service for updates
after your initial free period expires.
New types of viruses are invented all the time. Be
sure to get regular updates of your virus-scanning
software from the program manufacturer.
If a software program or the operating system
gets damaged, you can reinstall the software.
Refer to “Using Application Recovery and System
Recovery” on page 77 for details.
When your PC has software problems, it’s
possible that a voltage spike, power outage, or
brownout has occurred. Symptoms of voltage
spikes include a flickering video display,
unexpected computer startups, and the computer
not responding to your commands. A voltage
spike can occasionally corrupt or destroy files,
so it is a good idea to consistently make backup
copies of your data files. Prevent voltage spikes
by installing a surge suppressor made for use
with computers between the power outlet and
the computer power cord.