HP ProLiant 1500 ProLiant Server Troubleshooting Guide - Page 96

Software Problems Application Software Use Table 3-3 to troubleshoot operating system or application software problems. Table 3-3: Application Software Problems Problem Software locks up. Errors occur after a software setting is changed. Errors occur after the system software is changed. Errors occur after an application is installed. Printer errors occur after an application is installed. Possible Solution Power down the computer and peripheral devices. Reboot the computer. Scan for viruses with an updated virus scan utility. Check the system logs. Change settings to the original configuration. Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Check system settings. You may need to obtain the settings from the server setup utility and manually set the software switches. Refer to your application documentation, the vendor website, or both. Check for overwritten files. Check the application documentation to find out which files are added by the application. Be sure that the installation was completed successfully. Try reinstalling the application. Be sure that you have the most current drivers. Refer to "Maintaining Current Drivers" in this chapter. Be sure that all current printer drivers are installed. 3-8 HP Servers Troubleshooting Guide