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HP ScanJet Pro 3500 User Guide - Page 48

Power issues, Check that the scanner has power, Scanner will not turn on, Scanner keeps turning off

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Power issues Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. - Check that the green LED on the power supply case is on. - If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the above items, follow these steps: 1. Press the Power button to turn off the scanner, and then disconnect the power supply from the scanner. 2. Wait 30 seconds. 3. Reconnect the power supply, and then press the Power button to turn on the scanner. Scanner will not turn on If the scanner will not turn on after pressing the Power button, check the following: ● The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source. ● The power supply might not be working. - Check that the green LED on the power supply case is on. - If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. - If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. Scanner keeps turning off By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically after two hours of inactivity to conserve power. Windows: To change the defaults, complete these steps: 1. Launch the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. 40 Chapter 4 Solve problems ENWW

Section	Page
Product overview	9
Product views	10
Front view	10
Back view	10
Serial and product numbers	11
Control panel	12
Product specifications	13
Technical specifications	13
Supported operating systems	13
Product dimensions	13
Power consumption, electrical specifications and acoustic emissions	13
Operating environment range	14
Product hardware setup and software installation	15
Hardware setup	15
How to get software updates	15
Product features	16
Product Features	16
Scanner software (Windows)	17
HP Scan software	17
HP Scanner Tools Utility	17
HP TWAIN	17
Scanner software (OS X)	18
Sleep Mode and auto-off settings	18
Use the scanner	19
Load originals	19
Document loading tips	19
Supported paper types	21
Load paper in the Automatic Document Feeder (ADF) input tray	22
Introduction	22
Required guidelines before loading documents	22
Method to load documents	23
Load same-sized documents	23
Load documents on the scanner glass	25
Start a scan from the hardware	26
Scan from the front panel buttons	26
Use the scanning software (Windows)	26
Work with scan shortcuts	26
View scan shortcuts	27
Create scan shortcuts	27
Modify shortcuts (Windows only)	27
Scan by using the HP Scan software (Windows)	27
Scan to a picture (Windows)	27
Scan to a PDF (Windows)	28
Scan text for editing (OCR) (Windows)	28
Scan to Email (Windows)	28
Send to cloud (Windows)	28
Scan long or extra-long documents (Windows)	29
Detect multi-feeds	29
Everyday Scan	29
Automatically detect page size (Windows)	29
Automatically detect color (Windows)	29
Scan using text-enhanced black and white mode (Windows)	30
Automatically straighten scanned images (Windows)	30
Use the scanning software (OS X)	31
Scan documents (OS X)	31
Scan from other applications (OS X)	31
Scanning tips	32
Optimize scanning and task speeds	32
Scanning fragile originals	32
Care and maintenance	33
HP Scanner Tools Utility Maintenance tab (Windows)	34
HP Utility (OS X)	34
Clean the product	35
Clean the scanner glass	35
Introduction	35
Required items for cleaning	35
Clean the scanner glass	35
Clean the Automatic Document Feeder scanning strips	36
Introduction	36
Clean the scanning strips	36
Clean the paper path	37
Replace parts	39
Replace the separation rollers and cover	39
Replace the pick up roller module	41
Order maintenance and scanning supplies	42
Solve problems	43
Basic troubleshooting tips	44
Test the scanner	45
Reset the scanner	46
Scanner installation troubleshooting	47
Check the cables	47
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	47
Power issues	48
Check that the scanner has power	48
Scanner will not turn on	48
Scanner keeps turning off	48
Paper jams	50
Clear jams from the scanner paper path	50
An item loaded in the scanner jams repeatedly	51
Paper feed issues	52
Paper jamming, skewing, misfeeds, or multiple-page feeds	52
Paper does not feed from the scanner	52
Originals are curling up in the scanner output tray.	52
Image quality problems	53
Scanned images are not straight	53
The scanned images have streaks or scratches	53
Scanned image is fuzzy	53
The scan is completely black or completely white	53
The bottom of the scanned image is cut off	53
Scanner operation problems	54
Connection issues	54
Check the USB connection	54
Buttons are not working properly	54
Scanner buttons are not working correctly	54
The LCD is having display issues or scanner buttons are not working as expected	55
Scanning performance issues	55
Scanner does not scan right away	55
Scanner scans only one side of a two-sided page	55
Scanned pages are missing at the scan destination	55
Scanned pages are out of order at the scan destination	55
Scan files are too large	55
Additional troubleshooting	57

Match case Limit results 1 per page

Power issues

Check that the scanner has power

The power cable is connected between the scanner and a power outlet.

●

Ensure that the power cable is securely connected between the scanner and a live electrical outlet.

●

If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an

outlet and turned on.

●

Ensure that the scanner is receiving power.

–

Check that the green LED on the power supply case is on.

–

If the green LED is not on, ensure that power is available to the power outlet or surge protector that

the power supply is plugged into.

–

If power is available to the power outlet or surge protector but the green LED is still not on, the power

supply might be defective. Contact

www.hp.com/

support

for assistance.

If the problem persists after verifying the above items, follow these steps:

Press the

Power

button to turn oﬀ the scanner, and then disconnect the power supply from the scanner.

Wait 30 seconds.

Reconnect the power supply, and then press the

Power

button to turn on the scanner.

Scanner will not turn on

If the scanner will not turn on after pressing the

Power

button, check the following:

●

The scanner may have been unplugged. Check to see that the power supply has not become disconnected

from the scanner or unplugged from the power source.

●

The power supply might not be working.

–

Check that the green LED on the power supply case is on.

–

If the green LED is not on, ensure that power is available to the power outlet or surge protector that

the power supply is plugged into.

–

If power is available to the power outlet or surge protector but the green LED is still not on, the power

supply might be defective. Contact

www.hp.com/

support

for assistance.

Scanner keeps turning oﬀ

By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn oﬀ automatically after

two hours of inactivity to conserve power.

Windows

: To change the defaults, complete these steps:

Launch the HP Scanner Tools Utility.

Click the

Settings

tab, and then select the appropriate Sleep Mode and Auto-Oﬀ settings.

Chapter 4

Solve problems

ENWW